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iPhone 5 stopped rotating after update

7737 Views 1 Reply Latest reply: Oct 3, 2013 6:23 AM by matt00 RSS
rdoliver Calculating status...
Currently Being Moderated
Oct 1, 2013 3:46 PM

My iPhone 5 stopped rotating after the last update.

iPad (4th gen) Wi-Fi, iOS 6.1.3
  • matt00 Community Specialists Community Specialists (3,230 points)
    Currently Being Moderated
    Oct 3, 2013 6:23 AM (in response to rdoliver)

    Hey rdoliver,

     

     

    Thanks for the question. It sounds like you may have rotation lock enabled. To confirm, see the following information:

     

    iOS: Screen does not rotate

    http://support.apple.com/kb/TS3805

     

    1. Verify that screen rotation lock is off. If you see this symbol in the status bar, rotation lock is on: TS3805-status_bar-lock-001-en.png Follow the steps below to turn off screen rotation lock.

     

              - Swipe up along the bottom of the screen to display Control Center (you can do this from any screen, including the Lock screen).

     

              - Tap the Screen Rotation Lock button.

     

    TS3805--ios7_orientation_lock_on--en.png

     

              - If the button was highlighted, the button will appear dimmed after tapping it.

     

    TS3805--ios7_orientation_lock_off--en.png

     

    2. Not all iOS apps are designed to rotate. Some may use only portrait or landscape mode, or switch depending on the content. To test screen rotation, open the Calculator app that comes with your device. If the screen does not rotate as expected while using the calculator app, continue troubleshooting.

     

    3. If the issue persists, restart your iOS device.

     

    4. If the screen remains locked, back up and restore your device.

     

    5. If the display orientation still will not change when rotating your device, follow these troubleshooting steps.

     

    Thanks,

     

    Matt M.

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