Skip navigation

Why can't Siri make calls on my Iphone5 with IOS7?

16353 Views 46 Replies Latest reply: Mar 19, 2014 4:26 PM by OYGVALT RSS Branched to a new discussion.
1 2 3 4 Previous Next
Ciddy14 Level 1 Level 1 (0 points)
Currently Being Moderated
Sep 22, 2013 12:20 PM

I upgraded to IOS 7 yesterday and since the upgrade Siri is no longer willing to make any phone calls with my IPhone 5.

 

Regardless of the number or contact, it constantly comes back with: uh oh, I can't make that phone call.

 

The contacts have been checked for accurate phone numbers, international. Dial assist is on, nothing helps.

 

Is this an IOS 7 issue or do I need to return my phone?

iPhone 5, iOS 7
  • sterling r Community Specialists Community Specialists (3,250 points)
    Currently Being Moderated
    Sep 24, 2013 9:32 AM (in response to Ciddy14)

    Hello Ciddy14,

     

    Thank you for using Apple Support Communities!

    First, if you have not already, I would restart the iPhone then try again.

     

    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
      HT1430-ios7-slide_to_power_off-002-en.png
    2. After the device has turned off, press and hold the Sleep/Wake button until the Apple logo appears.
      HT1430-ios_7-apple--mul.png

    From: iOS: Turning off and on (restarting) and resetting

              http://support.apple.com/kb/ht1430

     

    If the issue persists, I would next try the troubleshooting in this article:

    OS: Troubleshooting Siri

    http://support.apple.com/kb/TS4079

     

    And if the issue still persists, I would then backup and restore your phone to iTunes.

    iOS: How to back up and restore your content

    http://support.apple.com/kb/HT1766

     

    Take care,

    Sterling

  • schro3f Level 1 Level 1 (0 points)

    Doesn't help, I have the same problem on 4s running ios7.0.2 also tried double 0 instead a plus sign. Does this feature only work in the states or something

  • Rodgie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2013 4:53 PM (in response to Ciddy14)

    I have the same problem on iPhone 5, iOS7.  Occurs  daily since upgrading to iOS 7 on the release date.  It will work for a while after restarting but then starts acting up again.  Siri will respond by saying that he is going to call the contact and then says "Uh oh... I can't make your phone call." 

  • cmaeckel Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 30, 2013 6:26 PM (in response to Ciddy14)

    I'm running into the same exact problem and resetting or rebooting or fixes it for a little while. I tell Siri "Call my wife" and instead of going off and dialing the favorites number of my wife, like it used to do, it asks for "home or cell" number and then it comes up with the "uh oh, I can't make that phone call" message.

  • RC@CCDA Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2013 8:51 AM (in response to Ciddy14)

    having the same issue on a 4s with latest iOS 7 installed. Even rebooting phone does not work. Nor do the steps listed above. Any fix scheduled for this. Does the issue affect new iPhone 5s? Would like to know as I use voice dial frequently for hands free while driving and may be time to upgrade if fix isn't on horizon for older model devices.

  • sabmontana Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 1, 2013 10:39 AM (in response to Ciddy14)

    I had this same problem today, I turned Siri off, turned the phone off, did a sync with my macbook pro, and then turned Siri back on and I was able to voice dial again.

  • canadiankiter Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 12:36 PM (in response to Ciddy14)

    I have tried the above with no success.

     

    Is there a real solution to this issue? I don't use a computer/iTunes to backup/restore (as this phone was advertised not to require it).

     

    I use a 4s, and the issue is intermittent.

     

    Is an apple rep looking at these issues/posts?

  • FrankMar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 1:02 PM (in response to Ciddy14)

    I just upgraded to iOS7 today on my 4s and am now having the same problem. I can voice dial if I recite the number I am calling but if I try and use a name from my contacts I get the "sorry BS message" from Siri!

  • 1nt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2013 11:25 AM (in response to Ciddy14)

    My iCould Contacts are on and I still get this problem.

  • wlschwar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 1:47 PM (in response to Ciddy14)

    I have the same problem.  None of the solutions presented work.  Sometimes when I restart, it will work for a short time, but then ultimately quits working again.  Sometimes restarting doesn't help at all.

  • FrankMar Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:09 AM (in response to Ciddy14)

    Is it possible Apple has hired a bunch of developers away from Microsoft? Seems like it may be the case!

  • schro3f Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:15 AM (in response to Ciddy14)

    I find i pretty anoying that none of the apple staff is here on the forum to help getting questions answered. The only way is get help from them is by paying for it!!!!!

     

    To me this is a pretty annoying thing, make something, most of the times it works flawless. But when it doesnt work, you need to pay to get help....    

  • PlasmodiumVivax88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2013 8:41 AM (in response to Ciddy14)

                                                                                                              So I  discovered what may be the cure.  Basically try disabling  Siri.  then  reboot the phone.  then  reenable  Siri and  allow her to rebuild the database she keeps  for  your phone.  it worked on my Iphone5s.  I can now make calls  using Siri where I could not                                                   prior to this intervention just like everybody describes in these postings.

1 2 3 4 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.