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I can't update from snow leopard to Lion or Mountain Lion. Safari crashes whenever I get to the macappstore page.

1423 Views 31 Replies Latest reply: Oct 3, 2013 1:34 PM by Old Toad RSS
  • andyBall_uk Level 6 Level 6 (17,595 points)

    If the payment details entered work ok elsewhere, in iTunes say... then presumably there's an issue with app store or supporting files; although we've covered most all of the per-user ones, and you find problems in a new account too.

     

    You could temporarily try the certificate settings detailed here - although a new/guest account has those set to off already, when checking here - so that's likely a bust.

     

    Does Console - All messages show anything when attempting to buy something in a new admin account ?

    Can you use the app store in the Guest user ?

     

     

    If replacing/updating the app store didn't work - it seems that something else is missing/damaged & that reinstalling/updating OS X after backing up is a next step. If you already have the combo update & latest security update downloaded - try both of those first.

     

     

     

    *edit* - did I or anyone ask earlier if you had any security software installed ? - sometimes that can cause problems.

  • Old Toad Level 10 Level 10 (113,285 points)

    You mean this:

    App Store001.jpg

     

    It should run for only a few seconds and then connect.  Reboot and try connecting again.

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