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Music Videos won't display on IPhone 4s update iOS 7

309 Views 13 Replies Latest reply: Oct 3, 2013 7:38 PM by MLadd RSS Branched to a new discussion.
Aleya118 Calculating status...
Currently Being Moderated
Sep 20, 2013 6:56 PM

          Recently i have downloading the recent update iOS 7 and i am having issues watching my videos through my music that i purchased through itunes.

If you could tell if it has failed to work or if you have the same problem or if i could fix it PLEASE reply back!!!!!!!!!

iPhone 4S, iOS 7, PLEASE HELP!!!!!!!!
  • ckuan Level 6 Level 6 (19,880 points)

    Please drop the bold letters, you are not getting more attention with that.

    Use the video app for viewing videos.

  • MLadd Level 3 Level 3 (645 points)

    Use the Videos app. There is a category called Music Videos. All of them will be there.

  • acjrcas Level 1 Level 1 (5 points)

    Video App does not play music videos from play list or in any continuous order.  Sorry , but that is not an acceptable change when I invested a significant amount of money in iTunes videos.  If I'm wrong, I will appologize.

  • ckuan Level 6 Level 6 (19,880 points)

    You're wrong, please apologize.

  • MLadd Level 3 Level 3 (645 points)

    It's a change that's been in the making for over a year. I'm sorry you don't like the answer given, but that's the solution to the OP's question.


    You should probably send feedback to Apple to let them know what changes they should make for the particular issues you are having with the Video app:

  • acjrcas Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 3, 2013 5:58 PM (in response to ckuan)

    Just tried it and I cannot play music videos in Landscape or full screen mode from my playlist.  Playlist are not available in the Video app and in the Music app they only play in porttrait mode by playing in a partial space on the screen.  I tried this on multiple phones at the Apple store with the same reult.  Maybe we're not on the same page about the music vides and playlist.



  • acjrcas Level 1 Level 1 (5 points)

    So instead of playing the Music videos in full screen mode from the Music App when you flip the screen to landscape it was intended to display tiles of other music?  I'm not sure I understand why, but thats cool, I can go back to my iPhone 5 that has IOS 6 and works the way I prefer and will probably stop upgrading since this is an important feature to me.


    I appreciate the insight.  I dont feel the change is progressive, but others may feel different.

  • MLadd Level 3 Level 3 (645 points)

    You really don't have to become a part of EVERY thread about similar topics, posting the same information over and over again. The original poster said nothing about playlists. Videos app works fine to watch a music video. Please let Apple know about your the issues that effect you at

  • acjrcas Level 1 Level 1 (5 points)

    True, but the purpose of the forum is to share with others expressing the same desires.  If each person expressing the same complaint would send feedback to Apple, then we have a chance of changing a feature that is no longer desirable to many users.  The purpose of this method of communication is to share.  I'm sharing.

  • MLadd Level 3 Level 3 (645 points)

    The purpose of this forum is for users to support other users. As this is a design change to the OS itself, there is nothing the users here can do to help you with your issue. If you would send constructive feedback you would probably see a greater chance of playlists being added to Videos...Which, by the way, was never mentioned in the origional post.

  • MLadd Level 3 Level 3 (645 points)

    Instead of playing videos in the Music app, you now watch videos in the Videos app. Understood, there's no paylist. But (yet again) let Apple know through their feedback site, as nothing more can be done in these forums other than what has already been done to try and help answer your question.

  • acjrcas Level 1 Level 1 (5 points)

    Thanks.  I already requested the option to use the playlist in the video app.  Onne of the users I responded found an application that works perfect called "MVP Player".  It's worth the $2.99 purchase and less aggrevation.  I can now watch my music videos again in landscape or full screen when running on the treadmill.  It's not safe to select videos while running on treadmill, rather to select the playlist and watch the stream. I understand the feedback button and certainly get the option to load an apple care ticket.  The issue is that every response was" We intended to change the Music App to function in the current format" without an suggestion on an alternative solution.  The team at Apple should repsond with we can suggest the following application that will meet your needs and avoid the user frustration.  You can't satisfy every user, but when your system doesnt meet the needs of the customer, then suggest an alternative and you will retain a happy customer.  This is not directed at you or anyone else, just simply sharing how this started.  I will post this to the feedback.


    I'm grateful that one of the users found the app and now I can share with everyone that complained about the same issue.


    Thanks for your help.

  • MLadd Level 3 Level 3 (645 points)

    Understood, and thanks for providing the feedback. But I am glad Apple doesn't "recommend" third party software. Not their place to recommend one piece of software (which may be paid) over another (which may be free). And that would require the entire team to fully undstand every single app in the app store, which updates hourly, to be able to make recommendations concerning every customer's specific issue. No thanks. That's the end user's job.


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