Currently Being ModeratedSep 27, 2013 9:09 AM (in response to AmayaJV)
Same here, my iTunes Store app just won't load at all. It'll stay in an infinite loading loop wiothout connecting. A post with a community advisor suggests a Restore, which is the obviouos last-ditch attempt, and without saying if it actually works as I haven't seen anyone try and have it solved yet...still rather annoying and all too frequent lately with Apple. Doesn't a new system update already do a Restore in any case?
Currently Being ModeratedSep 29, 2013 3:41 PM (in response to tm300)
I tried all of the above. Then found a post to reset the cookies in Safari. That is the only thing that worked.
Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never". Said it had something to do with that setting.
Then be sure to shutdowna and restart your phone.
Currently Being ModeratedSep 30, 2013 9:13 AM (in response to tm300)
When I had this problem, it came down to my iPhone date / time was incorrect. setting the phone to the correct date time immediately resolved the problem.
This is a far better thing to check/try first than resetting your phone!
Currently Being ModeratedOct 3, 2013 10:23 AM (in response to tm300)
Had the same "cannot connect to iTunes store" issue and I was able to open iTunes store through Shazzam from one of my tags and now I can open iTunes store directly from the app on my iPhone 5s...
Currently Being ModeratedOct 3, 2013 6:48 PM (in response to jkeats954)
It didn't work for me either but then I just went to an all I downloaded earlier today in a different network and just played around with it then closed all apps went to App Store and boom it worked it was Pro Metronome btw try that hope it works
Currently Being ModeratedOct 6, 2013 12:14 PM (in response to tm300)
Thanks dcecin for your solution. I tried everything else without results until I tried your solution "Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never"".
I am using an older iPhone with version 5.0. I cannot see the logic for this to work or why Safari would have a connection with the Apple store but it works.
I wanted to make this post in the hope others will try your solution and save themselves a lot of agony.
Currently Being ModeratedOct 26, 2013 9:18 PM (in response to tm300)
hello everyone ..,,, i am banging on this from atleast one month..
OK here is what works for me , im my case i was able to sign in through window's itunes but not from iphone.
first of all go to this link and change your apple id (by following steps it won't effect your previous purchases)
http://support.apple.com/kb/HT5621 (don't forget to sign out of all features and services, also from mac or windows if you have itunes installed on it)
after changing your apple id , first sign in from windows or mac to itunes
then connect your iphone with itunes via usb
now try to sing in from iphone while connecting via usb.
And here you go.... (i hope it will work for u all)
Currently Being ModeratedNov 5, 2013 6:58 PM (in response to tm300)
I went to view my credit card info in my itunes profile and the three digit security code somehow was removed from my profile. I re-entered the code and was able to connect to itunes with no problem.
Currently Being ModeratedNov 6, 2013 1:30 AM (in response to tm300)
If you accessing on the following...here are the solutions
Go to "Setting>Safari>Block Cookies> change "From third parties and advertisers" to "Never"".
If you are using PC (windows)
Check your browser if you can access the internet (for example Chrome), sometimes you need to change the Settings> Change Proxy Settings-> LAN Settings> Proxy Server (uncheck Use a proxy server).
Hope that helps.
Currently Being ModeratedDec 10, 2013 1:41 PM (in response to tm300)
i have problem while make inn-app purchase.. when i make purchase it says your purchase could not be complated. for assistant ,contanct itunes store ............................. plss help meeeee
Currently Being ModeratedDec 10, 2013 5:14 PM (in response to Wish555)
Often the message and situation you are describing -- "in-app purchase cannot be completed...contact iTunes store for assistance" -- is due to the payment or credit card information that Apple has on file for you either not working or needing to be updated.
Before stressing to much, I would check your iTunes account and verify that your payment/credit information is accurate and up-to-date and then re-try your in-app purchase.
To access iTunes payment account:
• Open iTunes on your PC/Mac
• Select "iTunes Store" located under "STORE" (usually found in the left-side window(s) selection area
• Make sure your in the "Home" area of the iTunes Store (Home button looks like a little house at the top of the iTunes app screen)
• On the right side of the Home screen there should be a list of links called "QUICK LINKS"
• Under this heading you should see the clickable "Account" link
• You may be asked for your iTunes Store/Apple login information and once you have entered that you should be taken to your main Account page where you can see your payment information at the top of the screen and other account options below.
If you're a visual learner, this may help navigate the iTunes Store and Account areas: http://note.io/19g2Dne
Best of luck!
~iPhone 4, iOS 6.0.1, White