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New Macbook Air - wifi connectivity problems

445370 Views 2,049 Replies Latest reply: Apr 16, 2014 9:41 AM by thiagobona RSS Branched to a new discussion.
  • velvetsun Calculating status...
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    Oct 2, 2013 8:00 PM (in response to ClemsterSG)

    I bought my forst Mac a little over a week ago - Macbook Air 13'.

    Everything has been running smoothly until this afternoon when all of a sudden it stopped connecting to my wifi. I spent 2+ hrs on the phone with Apple support (+ another 2 hours reinstalling the OS that the tech advised me to do), and I have been told that it must be a router issue. Yet...all my other devices connect perfectly fine. I changed the channel from 2 to 11, and it makes no difference. BUT...Apple is still telling me it's a router problem.


    I am beyond frustrated. Have any of you found exchanging the laptop for a different one helpful?

  • velvetsun Level 1 Level 1 (0 points)
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    Oct 2, 2013 8:34 PM (in response to velvetsun)

    One other question -


    Is this strictly an Air issue, or are Pros affected as well?

  • satpak Level 1 Level 1 (0 points)
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    Oct 2, 2013 9:01 PM (in response to velvetsun)



    They said the same thing to me. I did update the firmware on my router and even tried the MBAs with other advanced routers. Same issues.


    Got two new ones and returned both. And honestly this forum has at least tried to help me than anything else!

    If you still want to try some experimenting with your MBA, scroll back a few pages and try to follow all suggested methods.


    As far as I know, MBP had fan, battery heat, display issues. I'm not sure of wifi issues.

  • velvetsun Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 2, 2013 9:07 PM (in response to satpak)



    Thanks for the response.

    I am feeling very discouraged since I have wanted a Mac for years and finally broke down and convinced myself to spend the $ to get one. I plan on swapping mine out tomorrow, but if I have the same issue will just return it for a refund.


    Not sure why Apple is taking so long to fix this issue, unless they expect the problems to go away when the new OS is released?

  • bwat47 Level 1 Level 1 (0 points)
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    Oct 3, 2013 2:16 PM (in response to vhkim)

    Hey guys, I think I found a router setting that helps a bit when using the newer drivers (tested with the 10.8.5 ".29" driver).


    I changed the "Pre-amble" setting in my netgear's advanced wireless setting from "Automatic" to "Long". Its odd that this seems to slightly help latency since according to my research this setting should in theory slightly *increase* latency.


    After doing so, the pings are still somewhat high with the new driver, but they are overall more consistant and don't spike as high. Also prior to this tweak I would occasionally even get some packet loss when pinging google, and gave me a rather slow speed compared to the .22 driver (~10mbit, with the .22 driver and on my other laptops I very consistantly get ~22mbit).


    Now I get an average of 44ms ping to my wireless router with the newest driver, which isn't ideal and still notably worse than the .22 driver, but far better than the 150ms I was getting before. There is still far more jitter with the newer driver than .22 though, but at least speeds are comparable and there's no packet loss.


    Also quick question to anyone knowledgable about osx. I'm fairly new to OSX. I was just wondering about this kext workaround, I saw some posts earlier in the thread saying the workaround could potentially cause issues in the future when it comes to update. Before changing the kext, I backed up the previous one. If I wanted to go back to the original one just to make sure future updates work correctly, would copying the original kext back over (and following the rest of the instructions to set the permissions and such of course, this is what I've been doing to move between .22 and .29 drivers for testing) be enough, or should I download the 10.8.5 combo update and install that over my 10.8.5 (I'd imagine this should replace the files with the appropriate 10.8.5 versions).

  • bwat47 Level 1 Level 1 (0 points)
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    Oct 3, 2013 2:43 PM (in response to bwat47)

    Nevermind, I think those few pingtests I ran were a fluke, latency doesn't really seem improved, need to do more consecutive testing before posting next time.

  • jaimehrubiks Level 1 Level 1 (0 points)
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    Oct 3, 2013 2:51 PM (in response to bwat47)

    The only way to get good ping is manteining a background low network activity, for example, that null ping explained before.


    Btw, I started a topic on reddit, nothing of interest appeared yet though

  • bwat47 Level 1 Level 1 (0 points)
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    Oct 3, 2013 3:03 PM (in response to jaimehrubiks)

    You are correct! Just tested by downloading a large ISO and then pinging. Pings were totally normal while a large active download was going.


    I feel much better about this now. I'm new to OSX so the high latencies immediately concerned me and I was convinced something was terribly wrong. A google search of this shows threads dating back to 2009 where users have discovered the same thing (pings being far lower with active download in the background). So it seems like this is a power managemenr feature that has been around for quite a while. I guess this 'feature' was actually *broken* in the .22 driver, which is why it consistant gave good pings even without active network activity.


    I do feel that the power management is a bit too aggressive though, pings don't stabilize until a download has been active for a little while, which concerns me a bit, but not as much as before.

  • JCC123 Level 1 Level 1 (30 points)
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    Oct 3, 2013 8:53 PM (in response to vhkim)

    No message

  • jaimehrubiks Level 1 Level 1 (0 points)
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    Oct 4, 2013 12:08 AM (in response to JCC123)

    Hahaha, your hope dissapeared (and mine too)


    New update did not come with any wifi drivers, sorry guys

  • John Potts Level 4 Level 4 (3,100 points)
    Currently Being Moderated
    Oct 4, 2013 2:35 AM (in response to velvetsun)

    Has anyone installed the recent Mountain Lion supplemental update? If so, are you seeing any improvement regarding your wireless problem?


    Wireless connectivity wasn't mentioned in the list of addressed issues, as far as I can see, so I'm not very hopeful of its being fixed by this update.


    Update: just seen that wireless drivers not addressed, according to jaimehrubiks above.


    Message was edited by: John Potts

  • Waltw1321 Calculating status...
    Currently Being Moderated
    Oct 4, 2013 3:30 AM (in response to vhkim)

    Hate to be so cryptic on this but it is what it is.. Rest assured things are in the works to resolve this. The powers that be know about it. And it will be fixed.

  • KlaatuBarada Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 4, 2013 7:54 AM (in response to vhkim)

    Abandon hope all ye who enter here.


    Just installed the latest 10.8.5 suplemental release on my 2013 MBA and my 2010 iMac.  Testing the ping time to my Airport Extreme 6th gen is see an average ping time of 1.4ms on the iMac and average of 18 ms on the MBA.  We seem to be moving in the right direction.


    Although Waltw1321 seems be pretty confident, I share his opinion. 

  • bwat47 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2013 2:38 PM (in response to John Potts)

    Tested with latest update:



    Ran without downloading anything in background. Seems like it may have improved some, but its really hard to tell, differences between with the update and prior aren't big enough to be conclusive.


    I'm not seeing ~150ms jitter anymore at least.


    edit: pings to gateway do seem conclusively better though. again, ran with no downloads in background. still not as good as .22 was but better it seems. Previously I was usually getting many 150ms or higher pings:


    Last login: Fri Oct  4 07:22:48 on ttys000

    Brandons-MacBook-Air:~ brandon$ ping

    PING ( 56 data bytes

    64 bytes from icmp_seq=0 ttl=64 time=20.009 ms

    64 bytes from icmp_seq=1 ttl=64 time=19.257 ms

    64 bytes from icmp_seq=2 ttl=64 time=1.013 ms

    64 bytes from icmp_seq=3 ttl=64 time=16.799 ms

    64 bytes from icmp_seq=4 ttl=64 time=19.235 ms

    64 bytes from icmp_seq=5 ttl=64 time=19.253 ms

    64 bytes from icmp_seq=6 ttl=64 time=18.867 ms

    64 bytes from icmp_seq=7 ttl=64 time=18.813 ms

    64 bytes from icmp_seq=8 ttl=64 time=18.756 ms

    64 bytes from icmp_seq=9 ttl=64 time=18.735 ms

    64 bytes from icmp_seq=10 ttl=64 time=18.799 ms

    64 bytes from icmp_seq=11 ttl=64 time=1.121 ms

    64 bytes from icmp_seq=12 ttl=64 time=18.383 ms

    64 bytes from icmp_seq=13 ttl=64 time=18.097 ms

    64 bytes from icmp_seq=14 ttl=64 time=19.111 ms

    64 bytes from icmp_seq=15 ttl=64 time=0.932 ms

    64 bytes from icmp_seq=16 ttl=64 time=18.704 ms

    64 bytes from icmp_seq=17 ttl=64 time=18.785 ms

    64 bytes from icmp_seq=18 ttl=64 time=2.527 ms

    64 bytes from icmp_seq=19 ttl=64 time=18.646 ms

    64 bytes from icmp_seq=20 ttl=64 time=17.648 ms

    64 bytes from icmp_seq=21 ttl=64 time=17.720 ms

    64 bytes from icmp_seq=22 ttl=64 time=17.877 ms


    seems like they may have slightly tweaked the power management or something, but can't be sure and the update didn't mention wireless anywhere.

  • jaimehrubiks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2013 2:41 PM (in response to bwat47)

    Just to clarify, new update did not patch any wifi driver.


    So your pings will stick to what they were just before. It won't even install you the last one, it keeps the one you had.


    At least thats what I observed


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