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Troubleshooting iCloud account with all my devices.

210 Views 9 Replies Latest reply: Oct 4, 2013 9:21 AM by Csound1 RSS
theyhaveways Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 4, 2013 2:05 AM

I wanted to have all my devices under the same iCloud account. My iPad mini and iPhone 4 are both under the same iCloud account, with the address ending in @mac.com, but not my Macbook Pro. When setting up Mountain Lion on my Macbook Pro I was prompted to enter a new email address under my mac account, which I did, with a email address ending with @email.com. This changed the name of my mac account name to the address ending with @email.com. This made it confusing to get all my devices under the same iCloud. As my iPhone and iPad were both still under the @mac address.

 

My iPhone and iPad iCloud login being under @mac.com and my Macbook Pro being under @email.com despite both addresses originating on the same account.

 

In an attempt to have my iPhone and iPad be on the same page as my Macbook. I've tried deactivating the iCloud accounts on my mobile devices with the account listed still being the original email address ending with @mac.com; insisting that the information I entered for confirmation was wrong. The same goes for restoring the mobile devices.

 

How could I get around this to have all my devices under the same iCloud account. Or am I just missing something random that I haven't tried?

  • snozdop Level 5 Level 5 (4,820 points)

    Just sign out of iCloud on your Mac, and sign back in again using the same AppleID you use on your mobile devices.

  • snozdop Level 5 Level 5 (4,820 points)

    And what happened exactly when you tried? Nothing will have changed unless you explicitly changed it.

     

    Look in the iCloud settings on your two mobile devices and check what AppleID you are signed in with on those devices. Check that you can log in at iCloud.com in Safari on your Mac using the same AppleID and that all your data is there. Then log in to iCloud on your Mac in System Preferences.

     

    That should be all there is to it.

  • Csound1 Level 7 Level 7 (32,320 points)

    theyhaveways wrote:

     

    I've tried that. I'm figuring that the account login information was changed into the email address ending with @email.com.

    @email.com is not an iCloud address

  • snozdop Level 5 Level 5 (4,820 points)

    It could be the email address for the AppleID that their iCloud account was created from. It's possible they just changed the email address associated with the AppleID - or something else entirely - it's difficult to tell from the information provided.

  • Csound1 Level 7 Level 7 (32,320 points)

    snozdop wrote:

     

    It could be the email address for the AppleID that their iCloud account was created from. It's possible they just changed the email address associated with the AppleID - or something else entirely - it's difficult to tell from the information provided.

    I can not find a domain called email.com, can you?

  • snozdop Level 5 Level 5 (4,820 points)

    Yes, although I'm not sure what it is: http://www.email.com/ Seems just to be links to other services...

  • Csound1 Level 7 Level 7 (32,320 points)

    That's an advertising page, no email service associated with it, just ads.

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