Cybermaster
Level 1 (8 points)
Mac OS X

Q: isight not recognized in Skype after 10.8.5 upgrade

Hi, yesterday after upgrading my macbook air 2013 to osx mountain lion 10.8.5 my isight webcam stopped working in skype, work ok with other programs likeas messages and photobooth. Today i've formatted the machine and make a fresh install, but same problem... any suggestions?

 

Thanks, Andrea

Posted on Sep 13, 2013 12:08 PM

by Cybermaster,Solvedanswer
Cybermaster Cybermaster
Level 1 (8 points)
Mac OS X
A:

I found this in google: http://community.skype.com/t5/Mac/OS-X-10-8-5-Broke-Skype-Video/td-p/1891729/pag e/2

 

The Skype for Mac Engineer:

 

Hey all!

 

After some investigation, we have found that the OSX 10.8.5 update is missing a specific file that would allow some apps such as Skype or iMovie to access the built-in facetime camera on Mid-2013 MacBook Airs.

 

At this point, we are not sure how this can be fixed, and we'll get in touch with Apple to see how we can solve this.

 

From our tests, however, external webcams should work. It's not the best workaround, but until something gets fixed, that is the only known (and hopefuly temporary) solution.

 

 

For the more tech-savvy readers:

The 10.8.5 update updated a CoreMediaIO plugin that accesses the MBA camera, but didn't bundle the 32-bits version of it.

Other (older and newer) versions of the OS do include a universal version (32 and 64 bits), but not 10.8.5.

This means 32-bits apps such as Skype or iMovie cannot load the plugin, making the built-in facetime camera invisible to these them.

--
Thibault
Skype for Mac Engineer

Posted on Sep 13, 2013 4:14 PM

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Q: isight not recognized in Skype after 10.8.5 upgrade

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  • by Cowling,

    Cowling Cowling Oct 4, 2013 12:20 AM in response to PlotinusVeritas
    Level 1 (0 points)
    Oct 4, 2013 12:20 AM in response to PlotinusVeritas

    Yay! Finally, it worked for me! Thanks!

  • by Cowling,

    Cowling Cowling Oct 4, 2013 12:21 AM in response to sufficientchampagne
    Level 1 (0 points)
    Oct 4, 2013 12:21 AM in response to sufficientchampagne

    If skype still isnt working for some of you, check out ooVoo if you havent done that already. Other than Skype, ooVoo recognized my MBA isight camera right away. The quality isnt always super great but it was better than nothing.

  • by unidev,

    unidev unidev Oct 4, 2013 2:37 AM in response to PlotinusVeritas
    Level 1 (0 points)
    Oct 4, 2013 2:37 AM in response to PlotinusVeritas

    PlotinusVeritas wrote:

     

    FIXED

     

    Resolution is here:


    http://support.apple.com/kb/DL1686

     

    Sorry but fix does not work.
    I lost my camera again.(after I was able to fix it with the hack-fix posted earlier in this stream)

    Anyone still in doubt that Apple is disabling Skype deliberately?

  • by Cybermaster,Helpful

    Cybermaster Cybermaster Oct 4, 2013 2:48 AM in response to unidev
    Level 1 (8 points)
    Mac OS X
    Oct 4, 2013 2:48 AM in response to unidev

    Apple's 10.8.5 supplemental update won't work if you have already used the hacked version of AppleCamera.plugin

     

    If you install the Apple update after you have used the hacked version of plugin, camera is not visible to any application.

     

    To resolve,

     

    1. Replace the hacked version of plugin (from page 4 of skype forum) with the original version of plugin if you had backed up earlier.

    2. Install the Apple's supplemental update

     

    or

     

    1. Install Apple's supplemental update

    2. Replace the AppleCamera.plugin in both the /Library/CoreMediaIO/plugins/DAL and /Library/CoreMediaIO/plugins/FCP-DAL with the hacked version of plugin file from page 4 skype forum.

  • by Arsmac,

    Arsmac Arsmac Oct 4, 2013 6:10 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 4, 2013 6:10 AM in response to Cybermaster

    This solved my problem!

     

    Thanks.

  • by Ladislav3,

    Ladislav3 Ladislav3 Oct 4, 2013 9:42 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 4, 2013 9:42 AM in response to Cybermaster

    Thanks,

     

    restoring the files from time machine first and then reruning the 10.8.5 supplemental update worked for me.

  • by Bleeding Edge,

    Bleeding Edge Bleeding Edge Oct 4, 2013 9:48 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 4, 2013 9:48 AM in response to Cybermaster

    Had to put the original back in plugins/DAL, restart, and then do the Apple supplimental update.     PERFECT!!!  

     

    Thank you so much for the way you handled this thread   AWESOME!!

     

     

    Anthony

  • by JesseNL,

    JesseNL JesseNL Oct 4, 2013 9:54 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 4, 2013 9:54 AM in response to Cybermaster

    Still doesn't work:( I have been doing everything to make it work... Any help please

  • by Steve Yak,

    Steve Yak Steve Yak Oct 5, 2013 11:57 AM in response to Cybermaster
    Level 1 (10 points)
    Oct 5, 2013 11:57 AM in response to Cybermaster

    Surprise, another fix from Apple and this worked for me!

    OS X Mountain Lion Update v10.8.5 (Combo)

    http://support.apple.com/kb/DL1676

     

    Here's my history:

    Was fine in 10.8.4

    Updated to 10.8.5 - lost camera in Skype and Google Hangouts (maybe more)

    Used Cybermaster's procedure to put the 10.8.4 AppleCamera.plugin back - all working again

    Applied OS X Mountain Lion 10.8.5 Supplemental Update - lost camera in Skype and Google Hangouts

    Used Cybermaster's procedure to put the 10.8.4 AppleCamera.plugin back - all working again

    Applied OS X Mountain Lion Update v10.8.5 (Combo) and all seems good!

     

    Thank you to Cybermaster and all of the other great suggestions.

  • by JesseNL,

    JesseNL JesseNL Oct 5, 2013 3:03 PM in response to Steve Yak
    Level 1 (0 points)
    Oct 5, 2013 3:03 PM in response to Steve Yak

    Thanks to the combo update it works again!! Thank you, Steve Yak!

  • by gregoriobs,

    gregoriobs gregoriobs Oct 6, 2013 8:55 AM in response to Cybermaster
    Level 1 (0 points)
    Oct 6, 2013 8:55 AM in response to Cybermaster

    perfect!!! thank you!!!

  • by not a happy fan boy,

    not a happy fan boy not a happy fan boy Oct 7, 2013 7:11 PM in response to Cybermaster
    Level 1 (0 points)
    Oct 7, 2013 7:11 PM in response to Cybermaster

    As a fan of Apple products and owner of 2 Iphones, Apple TV 2, Macbook Pro 2009 mid year model and a 2013 MacBook Air. Right now I am disappointed in Apples lack of ability to verify their latest updates for Iphone, Apple TV, and MacBook Air to be bug free. Its almost like they are doing no testing internally before pushing out these updates. I would suggest Apple you stop pushing updates till you get your quality checks in place in house first.

  • by movement,

    movement movement Oct 12, 2013 10:42 AM in response to Zebastian Larsson
    Level 1 (0 points)
    Oct 12, 2013 10:42 AM in response to Zebastian Larsson

    I tried the steps recommended and it did fix my camera, but then the sound disappeared.

    So I can either see the person I am calling, with the old version of Skype, or hear him, with the new version.

    Frustrated.

     

    Here is what I did to restore the camera, then the sound wouldn't work on an actual call, even though it works on the test call

     

    The steps listed on page one of that website seems to be ok to try. In order to do this process, you have to make sure that you have already had time machine set up. These are the steps listed:

    1. You need Time Machine

     

    2. Go to folder /Library/CoreMediaIO/Plug-Ins/DAL/

     

    3. Copy AppleCamera.plugin to good place (usb memory stick is the best place).

     

    4. Go to Time machine in date that skype work fine.

     

    5. Change AppleCamera.plugin with file from Time Machine

     

    6. Restart system, Now skype need to work with camera.

  • by Steve Yak,

    Steve Yak Steve Yak Oct 12, 2013 6:04 PM in response to movement
    Level 1 (10 points)
    Oct 12, 2013 6:04 PM in response to movement

    See the Oct 5 note in this thread about an Apple update that may resolve your issues:

    OS X Mountain Lion Update v10.8.5 (Combo)

    http://support.apple.com/kb/DL1676

  • by movement,

    movement movement Oct 13, 2013 8:26 PM in response to Steve Yak
    Level 1 (0 points)
    Oct 13, 2013 8:26 PM in response to Steve Yak

    I updated the combo but probably now don't have the right combination/sequence of things.  Do I now need to re-download Skype 6.3.0.582, then retrieve the plug-in from my time machine again?  or use the one on this website?   I don't follow the discussion about hacked/non hacked plug-in, and would appreciate step by step instructions now that I've done the combo update--now the camera doesn't work again and the sound may work (although I'm not sure...)  The microphone measure always flickered when I spoke, and the test call always worked, but I couldn't hear any sound at all on calls.

     

    Thanks for leading me through this--I can follow clear directions, but am not knowledgable about how computers work.

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