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iOS 7/iTunes 11.1 sync issues

76627 Views 138 Replies Latest reply: Mar 21, 2014 2:20 PM by Luyen RSS Branched to a new discussion.
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Ryulong Calculating status...
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Sep 20, 2013 1:44 PM

I've been having several problems trying to sync things. Before the update, I had added two songs to my library and after the update I tried to put them on my iPad but nothing worked. I managed to sync, again, but when I wanted to add more music, I experienced the same problem. And it has taken nearly half an hour for "Waiting for changes to be applied" to go away, if at all (I've gone out shopping multiple times and come back to a restarted sync at only 100 songs).


I've wiped the music off of my iPad twice and also reset all settings and I'm in the middle of adding all of the music back a 2nd time. I have +9000 songs in my library, but even then iTunes says it's syncing a completely wrong number (let's say I have 9000 songs, the sync says it's 8998), and I've had three alerts saying "We can't sync this song" in this attempt (happened to me twice in my first re-sync attempt). I didn't have any of these problems with iOS 6.1.3 or the previous stable version of iTunes. I am now sitting here for another day and a half to add everything back onto my iPad, with at least 5 songs mysteriously absent.


What am I to do if these songs won't sync if I unplug and reset and do everything again?


Also, I've noticed that "Group by Album Artist" will not work at all in iOS 7. It was previously working on my iPad, but all of the song orders were messed up if one song in the album was by another musician; e.g. if track 1 was by Queen, track 2 by Bon Jovi, and track 3 by Journey the order would be 2, 3, 1. The "reset all settings" fixed this but now it's "Group by Album Artist" feature isn't working. When I called Apple Care about this when it was affecting my iPhone they just said "Oh, it's a feature we may have taken out".

  • debbymilly Calculating status...
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    Sep 23, 2013 8:01 AM (in response to Ryulong)

    Hi, I have the same problem since installing Itunes 11.1. Mine does not finish syncing and no matter how many times I drag a song to music it just won't add it to my library. I also can't play home videos. There are tv shows in there that I converted that we're ok before but now they just open and closed immediately when I try to watch them from my iPhone.

  • MakoSharque Calculating status...
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    Sep 23, 2013 8:45 AM (in response to Ryulong)

    Same trouble with my iPhone.  Has anyone at Apple shown any concern?

  • Narkiewicz Calculating status...
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    Sep 23, 2013 3:53 PM (in response to Ryulong)

    Just upgraded tonight to 11.1 -

    Same problem with iPod touch - cannot move Mp3s to either Library or to iPod. Zilch. Cannot add a thing.

    Apple needs to address this IMMEDIATELY.  You'll be stuck with whatever music or podcasts you've got on your devices or in your library.  This is ********.

  • devinb.mcclintock Calculating status...
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    Sep 25, 2013 6:46 PM (in response to Ryulong)

    Same issue! I've "Waiting for changes to be applied" takes about 10 minutes, then it will either just stop as if I never tried to sync, or sync a couple of songs and then stop. Hope this is figured out soon!

  • skirsman Calculating status...
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    Sep 27, 2013 9:46 AM (in response to Ryulong)

    same problem here no SYNC ..oonly if i erase all mp3 and resync from scratch

  • devinb.mcclintock Level 1 Level 1 (0 points)
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    Sep 27, 2013 10:08 AM (in response to skirsman)

    I've tried this and it still doesn't work! What method are you using when you resync? Manual or what?

  • KayTeaParty Calculating status...
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    Sep 27, 2013 10:31 AM (in response to Ryulong)

    I know this might sound like its way too simple of an answer, but I believe I have one. I restarted my computer a couple times. Both times it installed updates and then after that I was able to add everything I wanted to my library and my phone. So try restarted it twice and hopefully it will work out.

  • photoart-bergmann Calculating status...
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    Oct 1, 2013 2:23 AM (in response to Ryulong)

    still have same issue and there are no updates

  • Adam Parsons Calculating status...
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    Oct 1, 2013 6:41 PM (in response to photoart-bergmann)

    The only way I've found to make it sync everything is to unsync the music and save then re-sync the music and it syncs just fine. If you just try to add and album though you're right... it won't add just that. Hopefully there's a fix on the way!

  • markthetart Calculating status...
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    Oct 3, 2013 1:00 PM (in response to Ryulong)

    This is getting beyond a joke.

    my iphone sync

    it wont transfer purchases

    my itunes is basted all over itself i.e. most singles are albums

    itunes is crap to use.


    it should be


    artwork |  artist  |   album   |   song            etc.




    if i play a song and flick tunes, it should go to the section of the list highlighting the current song

    playing. i disnt like the logical order of itunes to start but put up with it BUT this is an illogical LEAP BACKWARDS!!!!!


    iv reset the phone,

    uninst itunes, reloaded itunes

    restored the after phone after several reboots

    unsyncing music, etc, etc

    im totally PEED off and its costing me time and money and NO

    solutions yet.

    i shall be telling APPLE that i wish to speak to someone VERY high up and

    seeking some sort of compensation. this is SERIOUSLY screwing with my life.

    im self emnployed taxi driver and i cant sit in front of my pc all f*&king day on the phone!!!


    im going to insist that an engineer comes round my house with MY PHONE, MY PC and MY WIFI and

    FIX IT!!!!!!!!!!!!!!

  • robertholtz Calculating status...
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    Oct 4, 2013 4:54 AM (in response to Ryulong)

    I'm having the exact same problem as described by everyone else in this thread.  We've all hit the same wall.


    Earth to Apple!!


    ** This is NOT a minor bug... This is MISSION-CRITICAL functionality and it is BROKEN. **


    You need to roll out a FIX to this problem STAT! (as in NOW).


    iOS 7 on an iPhone 4S 64GB syncing through iTunes 11.11.1.


    Problem exists with both wired and wireless sync.


    I am experiencing this also with iTunes for Mac.


    Please FIX THIS NOW.

  • Apple User1845 Calculating status...
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    Oct 4, 2013 8:18 AM (in response to Ryulong)

    Hello! I had the same problem, but I got it fixed, may be a fluke, but turn your phone off and let it sit for 2 minutes or so, turn it back on, wait another 2 minutes, and plug it in to your computer with itunes up. Worked for me, hope it works for all of you!!! Best of luck!


  • Allison Boman Calculating status...
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    Oct 4, 2013 3:11 PM (in response to Ryulong)

    I'm having the same trouble. After multiple re-installs of itunes and rebooting my phone/laptop, NOTHING works. Help!

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