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Digital ICE epson scan (professional mode) does not work

545 Views 6 Replies Latest reply: Oct 4, 2013 6:07 AM by cnv91 RSS
cnv91 Calculating status...
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Sep 10, 2013 12:24 PM

Hello,

I am running the latest Mountian  Lion OS on my IMAC and have recently started running some test scans with  my Epson Perfection V700 scanner. The supplied Epson software , Epson Scan offers a variety of operating modes, "professional mode" offering the most features. Professional mode offers Digital ICE as an option, however when selected, the Digital ICE does not work.I have compared scans with  and without digital ICE and they are exactly the same. Scratches and dirt are not removed by the scan.

 

If I select a more basic mode ("Home Mode") Digital ICE does  work. But this other mode does not offer the range of options offered in porfessional mode.

 

Has anyone out there used Epson Scan software?  Has anyone else experienced this problem? Is there other scanning software out there which could fully exploit the features of the Epson scanner I have?  I tried Vuescn and it does not seem to be compatible with my scanner, so that is off the table.

 

Dean

iMac, OS X Mountain Lion (10.8.4)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)

    You should first read the user manual that came w/your scanner and/or contact Epson tech support.

     

    How is the scanner connected to your iMac?  USB cable?  Wireless?  Firewire?

     

    Has anyone out there used Epson Scan software?

    I have an Epson scanner.  It only work when it's connected directly to my iMac via USB cable.

     

     

    Has anyone else experienced this problem?

    Initially.

     

    Is there other scanning software out there which could fully exploit the features of the Epson scanner I have?

    http://support.apple.com/kb/PH11070 OS X Mountain Lion: Troubleshoot a network printer

     

     

    http://support.apple.com/kb/PH11143 OS X Mountain Lion: Reset the printing system

     

     

    http://support.apple.com/kb/HT3669 Printer and scanner software available for download

     

     

    What to do when you can't print/scan

     

     

    Sometimes, installing the GIMP drivers help with printing/scanning issues: http://gimp-print.sourceforge.net/MacOSX.php

     

     

     

     

     

     

     

    2ue5vgy.gif

    iMac (3.2 GHz, Intel Core i5-2013), OS X Mountain Lion (10.8.4), Fusion Drive-3.12TB, 32GB RAM
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)

    By connecting my printer/scanner directly to my iMac and using Apple's own Image Capture setting.  This scan app is acutally inside the Applications folder.

    Screen_Shot_2013-09-10_at_Tue,_Sep_10,_2013-5.19.04_PM.png

     

    You should either visit Epson's support website for your model computer and/or call them on the phone.   You make no mention that you have already done so.  From my personal experience, their support staff is very informative & helpful when it comes to Macs.

    CLICKY CLICK----> Q: How do I set up my product to work with Mac OS X 10.8 (Mountain Lion)?

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

    iMac (3.2 GHz, Intel Core i5-2013), OS X Mountain Lion (10.8.4), Fusion Drive-3.12TB, 32GB RAM
  • StephenfromTX Calculating status...

    I had the exact same issue and it was as simple as I did not notice the slider as the size of the box in which everything was contained did not allow enough space.  You should notice the slider right above the "File save settings" icon at the lower right of the photo.  I hope this helps ..it worked for me...Epson Scan slider.jpg

  • StephenfromTX Level 1 Level 1 (0 points)

    I was in a hurry when I posted the earlier response.  When you open the Epson Scan program the panel that opens cannot, at least in my case, open to reveal all options..thereby the slide down button needs to be used.  It applears along the right edge of the panel.  Once you pull the slide down, you see the additional options..such as dust removal, and Digital Ice.  Attached are 2 screen shots...one that appears when the program is just opened and the next...after the slide has been pulled down.  Using this program with my Epson V700 using OSX 10.8.5.   I assume the programmers have not corrected the length such that it can be expanded to a level to reveal all functions without using the slider on the right side boarder.

    Epson Scan slider 1.jpgEpson Scan slider 2.jpg

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