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Contacts disappeared after iOS 7 update

102098 Views 93 Replies Latest reply: Apr 17, 2014 8:48 AM by carmstr1 RSS Branched to a new discussion.
  • sarafrommb Calculating status...
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    Oct 3, 2013 2:57 PM (in response to aquarius1111)

    I have had the same problem.  But mine have even disappeared from the iCloud now.  They are in a backup on my computer, but whenever I restore it they are on my phone for 10 minutes then disappear.  It is EXTREMLY frustrating!!!  I am completely stumped as to what to do...

  • angermeans Calculating status...
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    Oct 3, 2013 6:44 PM (in response to sarafrommb)

    Hello Sara,

     

    Did you restore from backup or update to iOS directly from phone? You might want to do a full reset (MAKE SURE YOU DO A BACKUP THROUGH ITUNES FIRST AND VERIFY THAT ALL CONTACTS ARE BACKED UP THROUGH ICLOUD.COM FIRST) by going to below:

     

    SETTINGS --> GENERAL --> RESET --> RESET ALL CONTACTS AND SETTINGS.

     

    This will erase all contacts and settings. I was having some of the same issues and I assume it has something to do with a corrupt icloud file in the legacy iOS 6 code. I also had problems updating apps and such. You might want to try this first as it wont erase your entire phone:

     

    SETTINGS --> GENERAL --> RESET --> RESET NETWORK SETTINGS

     

    This might solve your problem first. I am at work so I will check if you comment back and will get back to you in the next 2 hours if this doesnt work. Good luck and like I mentioned above please do a physical backup before trying any of this on iTunes so you can at least get back to where you are now.

     

    Cody

  • sarafrommb Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 7:29 PM (in response to angermeans)

    Hi Cody,

     

    Thanks for sucha  great answer!  I did the Rest Network Settings and that didn't make a difference.  I have redone my contacts with the help of friends and my husband sending me the contacts I needed.  I have made sure to back it up onto my computer now that it is up to date.

     

    When I went to iCloud.com by contacts weren't there.  I really have no idea what happened.  But I am pretty much back to normal.

     

    Thanks!

     

    Sara

  • douglash26 Calculating status...
    Currently Being Moderated
    Oct 4, 2013 7:38 AM (in response to aquarius1111)

    Go to Settings>iCloud> scroll down to the bottom then click Storage & Backup, then scroll down to the bottom again and click on iCloud backup. It should be green.

    Worked for me!

  • Amgad2d Calculating status...
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    Oct 7, 2013 4:50 PM (in response to aquarius1111)

    Update what's app, Viber ، tango and such like programs

    That use ur contacts

    The problem will disappear at once

  • gregoryfrombristol Calculating status...
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    Oct 8, 2013 2:33 AM (in response to gwlyons)

    This solved my problem too. Like for many others. A bit of a pain that I have to re-enter the network password, but not  a big problem. I think Apple (iCloud) should look into this. I'm sure it's giving thousands of people huge frights. Thanks

    gwlyons

  • kola1 Calculating status...
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    Oct 8, 2013 4:58 AM (in response to aquarius1111)

    Hi,

    This ahppens when we enable iCloud first time.

    Resolution

    What you need

    1. A PC (assuming you have contacts backed up in Windows 7. Usually contacts will be in location C:\Users\<username>\Contacts

    <username>: is user windows 7 login ID

    2. iPhone connected to PC

    3. iTunes

     

    Go to iPhone, settings -> iCould -> Contacts. Turn off contacts

    Connect your iPhone to PC, run iTunes, Select Library (on right hand side corner, Click on iPhone, Select Info button (after Summary button). You can see Sync Contacts, select Windows. click on Sync button (bottom right corner). Bingo you can have your contacts back to your phone.

     

    Once you get your contacts back, enable Contacts in iCloud (settings -> iCould -> Contacts)

     

    The above procedure works for those who have contacts in Windows PC,

  • debkk Calculating status...
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    Oct 8, 2013 9:31 AM (in response to aquarius1111)

    Hate this!  Updated to IOS7 yesterday. Lost all my contacts....again....for the 5th time.  Last month I had to uninstall and reinstall itunes to get the contacts back.  What gives Apple?  So this evening, for the 5th time I'll have to go home and figure out which one of these fixes applies to me.  Thanks for nothing.

  • Christine Hall Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 8, 2013 12:31 PM (in response to kat.lyons)

    Thanks kat

     

    I first noticed something odd when I was looking at iMessage and the messages were identified with phone #s showing 1+area code and then number. No names. Then when I selected info there were no contacts. I am using 2nd gen iPad running latest ios7. My iPhone still has ios6 cause I wanted to make sure no big bugs. My phone had all my contacts. When I checked settings all mail, contacts, etc were unchecked!  I never unchecked them so don't know how that happened. Anyway thanks for the solution!

  • Amgad2d Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 1:49 PM (in response to debkk)

    Update what's app, Viber ، tango and such like programs

    That use ur contacts

    The problem will disappear at once

  • Amgad2d Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 1:52 PM (in response to Amgad2d)

    The problem becouse if the programs with old versions that is not compatible with IOS7

    Like what's app

  • NataBear Calculating status...
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    Oct 8, 2013 1:52 PM (in response to gwlyons)

    You are my hero.

  • Kevers07 Calculating status...
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    Oct 11, 2013 8:29 AM (in response to Amgad2d)

    This was literally my issue! It cleared up the problem instantly!! Thank you so much!! Now i can drunk text worry free haha

  • Kozmoradio Calculating status...
    Currently Being Moderated
    Oct 13, 2013 6:40 PM (in response to aquarius1111)

    I have had the ios7 update since the day it came out. Just now literally in front of my eyes as I am replying to a text message the recepients name disappears and is replaced with only numbers... My contacts are now lost. I have not downloaded anything new on the iphone except the new ios and anything app that was previously on there that required an update. This came completely out of the blue. I am so frustrated right now and now of the fixes mentiond here work. I dont have an icloud backup of my contacts and I didnt tell the phone to sync with anything so it shouldnt be trying to alter my contacts. Such a waste of time and energy....gaaaah I am so furious. Some apple tech better actually answer this thread for once.....

  • Wells1956 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 15, 2013 12:10 PM (in response to aquarius1111)

    I have to say that I love Apple's technology, have an iPhone and an iPad.  However, Apple has never, and perhaps never will be, a company that you can rely on as a professional working in a business environment.  Contacts that are lost, calendars that don't sync, alarms that don't go off, the list goes on and on.  It is a joke.  Great for fun and games, fantastic for that, but not for serious business.  Keep all your contacts and appointments and everything else that is important on some other company's platform.

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