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iPhone 5 / 5S Owners - Is this normal?

1297 Views 16 Replies Latest reply: Oct 6, 2013 11:28 AM by www.ENBeast.com RSS
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SkateboardP Calculating status...
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Sep 23, 2013 3:41 AM

Hello,

 

 

I have got my new iPhone 5S on friday and it's awesome. But I think i have got a defective device and need some advice from other iPhone 5 / 5S users if this is normal or not.

 

 

First: The Power-Button is pretty loose and if shaken it sounds like a baby rattle . Its definitely not the camera lens which I know from my iPhone 4S. You can even hear it when the phone vibrates.

 

 

Second: On tables or flat surfaces the phone spins like ****. You can even play spin the bottle with it. I mean I can live with both issues but my problem is that I will probably see shortly a pointed scuff on the backside.

 

 

Video: http://www.youtube.com/watch?v=-1ETG61WSqA

 

 

What should I do?

  • Nathan-D Level 3 Level 3 (835 points)
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    Sep 23, 2013 4:15 AM (in response to SkateboardP)

    Make an appointment and take it in for someone at apple to take a look at it.

  • jimbob3468 Calculating status...
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    Sep 23, 2013 4:18 AM (in response to Nathan-D)

    Return it my 5 doesn't rattle

  • dweinberg96 Calculating status...
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    Sep 27, 2013 4:32 PM (in response to SkateboardP)

    Hey did your issue ever get resolved same thing happened to me

  • Russa Level 4 Level 4 (1,315 points)
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    Sep 27, 2013 5:02 PM (in response to SkateboardP)

    I received my 5s on Tuesday.. its solid.. return yours and get a replacement.. it is defective..

  • dweinberg96 Level 1 Level 1 (10 points)
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    Sep 27, 2013 5:13 PM (in response to Russa)

    Thanks russa everyone else just said something if they did have it but not if they didn't

  • Polydeuces Calculating status...
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    Oct 4, 2013 7:20 AM (in response to Russa)

    It's not defective. The power button got a new redesign. If it stops working, then the OP should take it back for exchange.

  • killhippie Level 3 Level 3 (580 points)
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    Oct 4, 2013 10:55 AM (in response to Polydeuces)

    I would say it is faulty, all that was changed was a coating was added according to Apple and they never give out proprietary information so thats as good as we get, to have a button so loose it makes a noise when you tilt your phone so its picked up by the microphone when video recording is definitely not normal. My iPhone 5 was tight its was never loose. We are only a small selection of users so the forum will be skewed with people having a bad time. There are phones with tighter power buttons out there, and having when that sounds like a Maraca is not by design.

  • PlotinusVeritas Level 6 Level 6 (13,610 points)
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    Oct 4, 2013 11:04 AM (in response to SkateboardP)

    that rattle noise is NORMAL

     

    its the vibrator indicator which is supposed to be loose.

     

     

    Normal

  • colingoree Level 2 Level 2 (155 points)
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    Oct 4, 2013 3:15 PM (in response to PlotinusVeritas)

    Disagree. All of the 5s's that I have handled have not rattled at all. Vibrate yes... but nothing should rattle.

  • PlotinusVeritas Level 6 Level 6 (13,610 points)
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    Oct 4, 2013 3:23 PM (in response to colingoree)

    You said....."Vibrate yes... but nothing should rattle"

     

     

     

    They have a tiny space to vibrate,..... otherwise it cannot vibrate the casing correctly.

     

     

    Correction:

     

    Your disagreement is noted, however you are wrong none the less.

     

     

    heres a pic of the part, it is DESIGNED to sit loosely in the iphone, some note a slightly louder rattle than others, but it IS NORMAL

     

    screenshot_348.jpg

     

     

     

    please dont make baseless claims with less than all the evidence.

     

     

    Peace.

  • colingoree Level 2 Level 2 (155 points)
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    Oct 4, 2013 3:45 PM (in response to PlotinusVeritas)

    Noted. HOWEVER a slight rattle and a "BABY RATTLE" as the person stated above are certainly not the same at all. Again I have personally handled several of these devices and NONE of them has sounded like a baby rattle.

  • PlotinusVeritas Level 6 Level 6 (13,610 points)
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    Oct 4, 2013 4:17 PM (in response to colingoree)

    Noted youve handled several

     

     

    Ive handled 100s.    Some of them if you shake them (which isnt a normal use of the phone anyway) make tiny rattle noise

     

    A few are a bit louder than others. Many people ask about this question in the past and present.

     

    It is common notion to think "hey, if this device has got a rattle, something is wrong or broken with this thing".

     

    This reminds me of another mechanism (not Apple) in which people took it apart and tightened down a part in the item which rattled, this kept it from working right,... it was designed to 'float' inside the mechanism.

     

     

    If youre shaking your Iphone a lot, I forward you have a bit too much time on your hands.

     

    its hard to "rattle a rattle" if youre sitting on it.

     

    Rightly so, you need space to "rattle a rattle", or in this case for the little vibrator to shake inside the phone.

     

     

    Peace.

  • Polydeuces Level 1 Level 1 (5 points)
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    Oct 4, 2013 4:28 PM (in response to colingoree)

    I personally handled and tested all 5S iPhones at my local apple store and they all rattled just like mine. Some more than others. I also tested the iphone 5 from 2 of my relatives and they have the same rattle. It doesn't affect the performance on my iphone at all. Was it designed that way? According to Apple, they told me it was designed this way when I asked them about it.

  • colingoree Level 2 Level 2 (155 points)
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    Oct 4, 2013 4:46 PM (in response to Polydeuces)

    Again tiny rattle and baby rattle are two entirely different species. You ever use a baby rattle? I have many young siblings and they are most deffinitely NEVER described as making anything related to a tiny noise. I am basig my opinion on the information provided. You are basing your opinion on something that the person did not even say.

     

    Tiny rattle: not mentioned.

    Baby rattle: mentioned.

     

    Resolution: Have apple check it out just in case, so that if you get to the end of your warranty and something has been too loose or misaligned and caused other failures, you are not completely out of luck.

     

    Good luck, Good Sir!!!

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