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HELP!!! Iphone 4 stuck on connect charger screen, but wont charge, turn on or reset

2702 Views 1 Reply Latest reply: Oct 4, 2013 1:26 PM by braden85 RSS
nikitaf19 Calculating status...
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Oct 2, 2013 1:02 PM

my iphone 4 has been stuck on the connect to charger screen for a while now. my phone was working fine after i updated it to IOS 7. then 3 days later the battery drained like crazy, and dropped from 20% to 2% realy quick so i conneced the charger but it just kept dropping and went to 0. then it shut off, and it kept turning off and turning on by itself, until it finally just got stuck on the charging screen, so i let it charge over night and it still didnt move or turn on. so i tried resetting it, and it wouldnt even let me do that when i hold the power and home button together. i cant even connect it to itunes, it just doesnt show up when i do. I have no idea what is going on. PLEASE HELP!!

iPhone 4, iOS 7
  • braden85 Community Specialists Community Specialists (2,250 points)

    Hey there nikitaf19!

     

    I have an article for you with some suggestions regarding that issue:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    If the issue is still unresolved after attempting those troubleshooting steps, then you will want to go to the end of the article for this advice:

    Issue not resolved

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    Thanks for coming to the Apple Support Communities!

     

    Regards,

    Braden

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