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Mini ipad issuesm

173 Views 1 Reply Latest reply: Oct 4, 2013 1:51 PM by pedro d RSS
Neil165 Calculating status...
Currently Being Moderated
Oct 2, 2013 12:13 PM

I have just purchased a mini ipad and can get it to connect with my wifi connection, but when u try and access anything, eg Internet, apps etc it does not do anything. I have another mini ipad connected the same way and it is working good, any ideas?

H

  • pedro d Community Specialists Community Specialists (1,510 points)
    Currently Being Moderated
    Oct 4, 2013 1:51 PM (in response to Neil165)

    Hello there, Neil165.

     

    To work through any potential software related issues, the following Knowledge Base article has extensive troubleshooting steps:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

     

    Aside from the main steps, if you still find the issue persists, the following part seems pertinent to your issue as well:

    Unable to access the Internet while connected to Wi-Fi

    1. If you're using a public or commercial network, you may need to log in or subscribe.
    2. Check to see if you have a self-assigned IP address:
      1. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS1398/TS1398_i.png.
      2. If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
    3. If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
      • If they do not, consult with your network administrator or ISP for further assistance.
      • If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
        • previously connected Wi-Fi networks and passwords
        • recently used Bluetooth accessories
        • VPN and APN settings

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

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