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All replies
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Helpful answers
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Sep 24, 2013 11:39 PM in response to godofoddby Atty87,Hey godofodd, thanks a lot buddy! Your fix did the trick
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Sep 25, 2013 8:10 PM in response to Buryme2wiceby Luck2013,Thank you! That worked for me and now I can sign in to the itunes store like always....Go figure!
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Sep 30, 2013 8:46 AM in response to abigail88by Jerome Colas,★HelpfulHere is how I solved it on my Macs as well as Windows.
Here is for the Mac:
- Quit iTunes
- Go to Safari and open Safari preferences (in the Safari/Preferences menu)
- Navigate to the privacy tab.
- Choose to "Always" block cookies (you can change that back once the issue is solved)
- Click "Details" below "Remove All Website Data"
- Type apple.com in the search field
- Select apple.com and click the remove button
- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)
- Quit Safari
- Launch iTunes
- Connect to your iTunes account
- Smile :-)
Here is for Windows 7 (must be similar for other Windows versions):
- Quit iTunes (and Safari if you have it)
- Openan Explorer window ("My Computer" for example)
- Well hidden in the upper bar under "Organize" choose "Folder and search options"
- In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK
- Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier
- Delete everything in that folder
- (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder
- Launch iTunes
- Connect to your iTunes account
- Smile :-)
Please tell me if that works for Mac and PC (I tried other things before those instructions so an extra step might have been involved)
Jérôme.
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Oct 1, 2013 8:14 PM in response to Jerome Colasby tyrotex,Thanks to Jerome (and godofodd) for this fix. It worked well limiting the deletion of website data to apple.com. on my Mac (OS X 10.8.5, iTunes 11.1).
I found that you need to re-enable cookies in Safari (at least for third parties), otherwise you cannot authenticate to access account information even after you log in to the iTunes store.
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Oct 4, 2013 1:43 PM in response to Jerome Colasby clairemczed65,Jerome
Thank you SOOOOOO much! Worked like a charm :-) Been driving me nuts!
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Oct 4, 2013 2:24 PM in response to Jerome Colasby dbe16,Worked perfectly for me Jerome. You rock! Thanks.
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Oct 5, 2013 8:00 AM in response to abigail88by drinkschemicals ,I'm able to get into the store, but the 'buy' button doesn't do anything. I havent been on the store for a few days, it just started today. This is really weird.
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Oct 7, 2013 3:50 PM in response to Jerome Colasby lucretia_ten,Using on windows 7 and worked perfectly - thank you so much, it was driving me crazy. You're a star
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Oct 7, 2013 7:57 PM in response to Jerome Colasby jlj9064,wow this worked for my windows 7 PC, thanks so much
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Oct 8, 2013 8:15 AM in response to Jerome Colasby animalhsz1,This solved my problem on a 10.8.3 machine!! Thank you sooooo much!!!
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Oct 8, 2013 7:23 PM in response to Buryme2wiceby davekng8,"Anyways, based on your attempt to fix things Chris from within itunes I selected the create new account option & insread of following through with setting up a new ID I attempted to use the log in option at the top of the screen."
Dude you are a life saver that completely worked.