1 3 4 5 6 7 Previous Next 159 Replies Latest reply: Jun 2, 2014 2:34 AM by vilennon Go to original post Branched to a new discussion.
  • 60. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    turingtest2 Level 8 Level 8 (46,545 points)

    There are/were two different podcast problems created with iTunes 11.1.

     

    The first is that some users found many of their old saved podcast episodes deleted from their system. The second is that all users were given a view in which all podcast episodes that are live on the podcast feed were displayed in the list, regardless of which had been previously listened to and deleted, and with no option to delete episodes.

     

    This second problem is resolved in iTunes 11.1.1, but the update cannot reverse any damaged caused by the first one. Optional automatic deletion of played podcasts has been a long standing feature of iTunes, and for some users it is just what they want. The mass removal of old episodes from the library that some users experienced following the update is, one assumes, down to an error in the design specification of the new system to link podcast subscriptions and playback status through the cloud.

     

    I don't yet know if new users switching to iTunes 11.1.1/iOS 7 are still at risk of losing their saved podcasts however in another post here it has occured to me that order in which iTunes & iOS were updated may have some bearing.

     

    tt2

  • 61. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    Kevin Goldsmith Level 1 Level 1 (5 points)

    iTunes 11.1.1 IS EVEN WORSE. iTunes 11.1 deleted several hundred podcasts, but didn't screw up (most) of the subscriptions. iTunes 11.1.1 also deleted podcast episodes, but also deleted entire podcast subscriptions and their associated episodes.

     

    I documented my entire NIGHTMARE with iTunes 11.X on my blog:

    http://blog.kevingoldsmith.com/2013/09/22/itunes-11-1-warning-major-issue/

     

    I've been subscribing to podcasts with iTunes since they introduced the feature and have a library that had episodes dating back to that (over 8 years!).

     

    The fact that Apple would release a bug of this magnitude and then make it worse, makes me very strongly reconsider my substantial investment in their ecosystem.

     

    I have spent literally days reconstructing my library from backups, only to have the prodblem compounded by the supposed "fix." It just means I can't trust iTunes at all for anything anymore.

  • 62. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    Kevin Goldsmith Level 1 Level 1 (5 points)

    For those that see iTunes 11.1.1 and have hope, don't. I had the problem where iTunes 11.1 deleted 100s of episodes of podcasts, but I was able to restore from backups. When I installed 11.1.1, I then had the issue where it not only unsubscribed me from all my podcasts, but it deleted dozens of my podcasts completely. Not only from the podcast pane, but also from the disk. This is a complete nightmare. It took literally days for me to restore and reclaim the lost episodes that were deleted in 11.1. 11.1.1 is actually even worse. I won't even bother any more. I've given up.

     

    I can't trust Apple with my files anymore. I'm ******.

  • 63. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    turingtest2 Level 8 Level 8 (46,545 points)

    Ouch.

     

    Had you tuned off the option to Sync podcast subscriptions, settings and stations before updating to iTunes 11.1.1? My library survived the second upgrade without any problems.

     

    tt2


  • 64. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    Judy__ Level 1 Level 1 (10 points)

    Yes, I agree.

  • 65. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    August Berkshire Level 1 Level 1 (0 points)

    I upgraded to 11.1.1 and things are fine because I still have all my podcasts in my library set to unsubscribe and do not auto delete.  The problem is that to update podcasts I have to do it manually one at a time by control-clicking on the podcast title and selecting "refresh podcast".  I don't dare undo this method until I hear that all is clear.  I'm using OS 10.7.5.

  • 66. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    Kevin Goldsmith Level 1 Level 1 (5 points)

    I hadn't turned off the sync option. I didn't know that I had to do that (I guess I forgot the rule about always checking the support forums before updating). None of my subs were set to auto-delete though.

     

    It turns out that this was a far bigger issue as over a thousand of my MUSIC tracks were also deleted silently and my database was completely corrupted by the update. See my other posting the forum about that. Restoring from backup now and downgrading to 11.0.5. If that screws up, I'll switch back to 10.7.

  • 67. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    vilennon Level 1 Level 1 (0 points)

    Kevin,

    These are the same issues I had with the previous [11.1 (126)] version. Not only the deleted podcast files, but deleted podcat subscriptions, deleted iPhone backups,* and deleted text messages.

     

    So far 11.1.1 is solid, for me. No more mysterious deletions. Running 10.7.5

     

     

    *Obligatory Oxford Comma

  • 68. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    turingtest2 Level 8 Level 8 (46,545 points)

    Kevin Goldsmith wrote:

     

    I hadn't turned off the sync option. I didn't know that I had to do that (I guess I forgot the rule about always checking the support forums before updating). None of my subs were set to auto-delete though.

     

    The advice was in my earlier post describing how to recover if iTunes 11.1 deleted your podcasts...

     

    tt2

  • 69. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    KoshAlwaysHere Level 1 Level 1 (0 points)

    I guess it just doesn't happen, but Apple really needs to explain how podcasts are supposed to work, now.

     

    I realise they have bigger problems - WHEN iMessage fails, I have to restart my phone to get messages sent, for example. More than a little embarassing, but podcasts and iTunes just seem to get more and more broken with every release.

     

    As customers, we need to know, because there are alternatives and if Apple intends killing podcasts by a thousand cuts - we just don't need the drama. It's a nice ecosystem when it works… Podcasts app never displays the correct album art, doesn't honour Playlists from iTunes (and if you think I'm going to manually create playlists on my phone, you've got to be kidding), and I'm sure everyone has a pet peeve they can add to the list.

     

    I use iTunes to put content on to portable iThings, because Apple doesn't supply any other method. A lot of my content is self generated - Eye TV recordings, my own videos and music, etc. and I need an automated way to get this content on my iThings. I can dropbox this through the internet or any other trick available, usually relying on downloading, which isn't unlimited in countries besides the US, neither is it fast.

     

    You can see the trend - Hollywood would rather sell you something that you have to stream every time you watch it, so you never end up with a physical producat at all, not even bits! And Apple seems to be going the same way - you don't need the storage, we'll stream it to you, IF it's still in our library. Oh you have you're own content, well we'd rather you bought it from us…

     

    All this is to say - I don't think it's a bug, I think it's a deliberate direction, and if Apple don't feel compelled to speak about it, perhaps a petition is what's required.

     

    Clearly there's ZERO noise in the media about this, so there'll be no appology letter. Podcasters can't afford to anger their distributor, and we customers get to spend days recovering our data.

     

    And if you don't think I'm PAYING for podcasts, think about this - I had no interest in iPod, until podcasts arrived. They are my principle use for iPod functionality - I buy Apple products for podcasts, which are supplied to Apple for free.

     

    <Edited By Host>

  • 70. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    daniel.florin Level 1 Level 1 (0 points)

    Now I saw that lots of episodes from my podcast's are missing as well. Apple please FIX IT cause it's not cool. As I am buying apps from the app store and dont cheat with the apple brand so they have to respect me and you and us and fix this god **** ******** problems with itunes.

  • 71. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    daniel.florin Level 1 Level 1 (0 points)

    P.S: Sorry for the cursing but I am angry as ****.

  • 72. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    turingtest2 Level 8 Level 8 (46,545 points)

    Sadly I'm afraid if you've lost podcast episodes the damage is already done. While Apple can, and no doubt will, address the features in the software that triggered the problem, they can't reach into your computer to restore the files that have been deleted. You need to restore your own backup, or try to use some deleted file recovery software if you don't have a backup.

     

    When experienced computer users bang on about the need for backups this is why!

     

    tt2

  • 73. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    Mike SM Level 1 Level 1 (0 points)

    turingtest2,

     

    You are saying if you are not experienced computer user, do not buy Apple products. Besides what to do when iCloud is screwed up. How to restore?

     

    Read great summaries from multiple users in this topic. Those summaries is the great post-mortem executive summary for Apple executives. I am not sure if they care unless sales will go declining.

  • 74. Re: Why did iTunes 11.1 (126) delete all (SEVERAL HUNDRED) Podcasts?
    turingtest2 Level 8 Level 8 (46,545 points)

    No, I'm simply saying that everyone should back up their data. Too often people only learn this lesson from painful experience, whether it be lost/stolen hardware, hard drive failure, user error, or as I see it in this case, an upgrade with some unintended side effects.

     

    tt2

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