HT203516: Get help creating an iCloud backup

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CurlyKid2

Q: I'm trying to back up my iPhone 4S on iCloud, I've gone to settings and done all the needed stuff (checking I have space, deleting certain apps etc) but my backup just doesn't start? It gets stuck on the first step. How can I fix this?

I'm trying to backup my iPhone 4S to iCloud, but it isn't working - gets stuck on the first step. Any ideas? Really want to get this sorted as I lost my contacts a week ago, don't want it to happen again. I have enough storage space on both iCloud and the phone, and am only doing photos, contacts, calendars and notes. Really frustrating. Thanks!

iPhone 4S, iOS 7.0.2

Posted on Oct 5, 2013 5:11 AM

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Q: I'm trying to back up my iPhone 4S on iCloud, I've gone to settings and done all the needed stuff (checking I have space, deleting ... more

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  • by pvonk,

    pvonk pvonk Oct 5, 2013 5:14 AM in response to CurlyKid2
    Level 6 (13,739 points)
    Oct 5, 2013 5:14 AM in response to CurlyKid2

    "gets stuck" - are there any error messages?

     

    If you get the error "Backup not successful" and you've tried deleting the last backup and trying to back up manually without luck, try the following test:   Go to...

     

    Settings>iCloud>Storage & Backup>manage Storage, tap your device name in the Backups section, then look under Backup options.  Turn off all apps from backup and then do a manual backup.  If that doesn't work, then this post will not help.  If the backup works, then go back to the app list and turn some on and try another backup.  If successful, keep repeating these steps.  If it fails at some point, then try to zero in on the one app that seems to make the backup fail.  (I had this problem and found one app failing, probably due to a corrupt data file.)

     

    This process will take time, but if a backup works with no app data being used but clearly fails with the original settings, then somewhere in the mix of apps is a "bad" one.