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iphone to ford sync usb connection problems

3685 Views 2 Replies Latest reply: Oct 7, 2013 2:28 PM by rm0659 RSS
rm0659 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 5, 2013 7:29 AM

i've had problems connecting via usb to sync in my 2012 ford fiesta. it was sketchy before - problems maybe 1/4 of the time that could usually be fixed by disconnecting and reconnecting the cable until it worked.


with the latest ios7 update connection problems are far greater. usually it won't connect at all, though sometimes it connects without issue. occasionally it'll connect fine for one song, the next song displays "unknown" on the car display, and the third song disconnects usb (though the song keeps playing on the phone).


i also get error messages that the cable isn't supported, even though it's the apple supplied cable. is that related somehow?


are there any workarounds for this, or fixes planned?

  • mario49 Community Specialists Community Specialists (1,720 points)
    Currently Being Moderated
    Oct 7, 2013 2:08 PM (in response to rm0659)

    Hello rm0659,


    Thanks for using Apple Support Communities.

    For more information on this, take a look at:


    iOS: Troubleshooting car stereo connections


    Beginning playback and controlling music


    If it is and you cannot hear sound from your car speakers, try switching to your radio and then back to the proper input.

    Disconnect and restart

    Isolate the issue

    Try to reproduce the issue with an identical or similar accessory, if one is available, or test with a second device.

    Restore iPhone, iPad, or iPod touch



    Best of luck,



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