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New Macbook Air - wifi connectivity problems

445682 Views 2,049 Replies Latest reply: Apr 16, 2014 9:41 AM by thiagobona RSS Branched to a new discussion.
  • Russets Level 1 Level 1 (0 points)
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    Oct 4, 2013 6:19 PM (in response to jaimehrubiks)

    Perhaps the problem is not caused or solved by the wifi driver.

  • gibbo0 Calculating status...
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    Oct 5, 2013 5:15 AM (in response to vhkim)

    I had this problem on my MBRr early 2013. Was reading all week looking for a fix before I found out what it was, It was my Galaxy S4 blocking it somehow.

     

    Whenever I have my Galaxy S4 logged onto my home network my Macbook Pro Retina slows down and cuts off every now and then, so what I suggest to people before they follow other methods is to log everything off your network includind all phones and then restart you macbook.

     

    Hopefully somebody this works for other people as I know how frustrating this can be, mine was only a week old and was totally stressing after paying out £2700 on my first mac, I was starting to regret it but now everything is fine although it does get pretty hot when streaming movies haha but that's another story.

     

    Good luck to everybody.

  • dogschool Level 1 Level 1 (0 points)
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    Oct 5, 2013 8:27 AM (in response to gibbo0)

    My 3rd replacement MBA has the same wi-fi drop problem as the other 2 had..no help from Apple despite calls, emails from engineers, updates....

    After practically giving up I tried using my iphone as a wireless hotspot....sometimes the machine can find it,other times it can`t despite the phone being 2 feet away........If I did not like this machine so much otherwise I would have run it over with my car in front of the Apple store....just saying.

    Someone posted a few back about a resolution in the works...the powers that be are aware.....

    I was told the same thing 2 months ago and nothing happening yet...

  • Moocher Calculating status...
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    Oct 5, 2013 8:40 AM (in response to vhkim)

    Since thread starter already has an airport express, couldn't he carry that and an ethernet cable as an emergency connection should the MBA fail to connect reliably? Would the use of an express provide a more solid connection than wireless through the air? I have 29 years of Mac experience, but have never compared a wifi connection to an express/ethernet connection. I do know that it is a good idea to carry an express with you when you travel.

     

    Let's all hope that Apple does fix the issue.

     

    Exchanging computers hasn't worked so it is an issue with all MBAs

  • DougsPlace Level 2 Level 2 (230 points)
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    Oct 5, 2013 8:53 AM (in response to Waltw1321)

    as this thread heads toward a quarter million views, one would hope the powers that be do indeed know about it.  Whether it is possible to code over a potential hardware flaw remains to be seen.

  • John Potts Level 4 Level 4 (3,100 points)
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    Oct 6, 2013 12:08 AM (in response to Moocher)

    I received some phone support from Apple Support a couple of days ago, and he had me switch to open dns on my network, via SysPref>Network>DNS.

     

    I haven't had opportunity to test whether this makes a difference - I have always been able to connect to my network at home, and it's been when I'm "on the road" doing presentations at various hotel conference centres that I've had the problem with no wifi connection at all or such glacial speeds that the sites time out.

     

    I spoke to two different Support agents, and both said that they personally had no knowledge of a wifi issue with MB Airs, and that it was not a "known issue" at Apple Support.

     

    Moocher wrote:

     

    Since thread starter already has an airport express, couldn't he carry that and an ethernet cable as an emergency connection should the MBA fail to connect reliably? Would the use of an express provide a more solid connection than wireless through the air? I have 29 years of Mac experience, but have never compared a wifi connection to an express/ethernet connection. I do know that it is a good idea to carry an express with you when you travel.

     

    Let's all hope that Apple does fix the issue.

     

    Exchanging computers hasn't worked so it is an issue with all MBAs

    I do indeed take an Airport Express (APE) with me on the road, and I had one on both the occasions when the MB Air failed to work with the hotel's wireless network.

     

    In the first case, there was no Ethernet cable or port in the seminar room - just the wireless network. I couldn't find any "cabled" access in the nearby rooms either, and the hotel staff had no idea really, so I had to forget using my APE.

     

    In the second case, the Ethernet port and cable were unresponsive and gave no signal - nothing to do with my MB Air or APE, since other devices (including Sony and Acer) also got no signal from the Ethernet cable.

     

    So I had bad luck in both cases, and I hope that the next time that there's no wifi for my Air I shall indeed be able to use an Ethernet cable or port to connect my APE, and thus my MB Air.

     

    I heartily second Moocher's advice but, as you can see, it may not always work out.

  • Jpepaprd Calculating status...
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    Oct 6, 2013 1:04 AM (in response to John Potts)

    I am completely flabbergasted by this issue having just now replaced my Macbook Air wifi driver with the older version.

     

    To be completely clear, I have never experienced a wi-fi drop out on this system, just massive ping spikes when pinging my home router.

     

     

     

    I followed the instructions outlined earlier in this thread to replace the wifi driver with the previous .22 version, my router ping went from 150+ms to a consistent, rock solid 1-3ms.

     

     

    This is on an Asus AC66U, 5GHz band, Macbook Air 2013.

     

     

     

    Judging by this, either this is not a hardware issue, or somehow the ping results are being fudged in the older driver.

     

     

    The plot thickens indeed.

  • Ryan P. Nolan Calculating status...
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    Oct 6, 2013 7:57 AM (in response to Jpepaprd)

    Adding my name to the list of new MBA wifi issues (13" Mid-2013).  Just bought mine a week ago.  Have all apple gear in the house, including wifi, with multiple apple products connecting on same Airport Extreme network. My new Macbook Air is the only computer that has problems.  I don't loose wifi connection, but it just comes to a skretching hault.  Lasts about twenty - thirty seconds where I have connection but nothing will load.  As a result, downloads often cancel and my citrix connection will be dropped.  And then it starts working again.  This characistic repeats itself about every two or three minutes.

     

    Apple, please help!

  • RobWarren Calculating status...
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    Oct 6, 2013 8:46 AM (in response to Ryan P. Nolan)

    That's a great description of the problems I had with my (returned) MBA. Never lost connection but the data would stop for 10-30 seconds and would make streaming, browing, etc step dead in their tracks.

  • Ryan P. Nolan Level 1 Level 1 (5 points)
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    Oct 6, 2013 8:56 AM (in response to vhkim)

    Thanks.  Was the problem corrected in the new one you got?

  • Nymerion Calculating status...
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    Oct 6, 2013 8:56 AM (in response to Ryan P. Nolan)

    Ryan P. Nolan wrote:

     

    I don't loose wifi connection, but it just comes to a skretching hault.  Lasts about twenty - thirty seconds where I have connection but nothing will load.

     

    I've had the same problem (but most of the time the connection just deosn't resume) when using my iPhone's (4S) personal hotspot with my MBA I bought 2 weeks ago. The problem usually occurs during fast downloads. So I don't lose what I'm working on, I turn off my MBA's wifi, restart the phone and connect again. This procedure always works but is incredibly annoying when you have to keep doing it several times in an hour. I know the problem isn't with my phone because the connection never drops when I use the USB cable as a tether. I never experienced any connection issue with the wifi network in the office though, not yet anyway.

     

    I know Apple released a fix months ago but I'm already running OSX 10.8.5 so I'm positive I don't need to download it anymore. I hope they fix this soon as I often use my phone's personal hotspot in places with no wifi but with great 3G coverage.

  • Moocher Level 1 Level 1 (0 points)
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    Oct 6, 2013 2:57 PM (in response to John Potts)

    Sorry I wasn't more clear. My suggestion, which I think but don't know is possible, is to connect the airport express to the existing wireless network and then connect your Air to the express via an ethernet cable.

     

    If you think getting all this to work during a presentation is difficult you should have been with me during the '80s and early 90s.

     

    Mooch

  • bugoy8 Level 1 Level 1 (0 points)
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    Oct 6, 2013 3:08 PM (in response to vhkim)

    New with Mac after using Windows for years.

     

    Thought that I could get around this wifi issue by having a usb wireless adapter as a workaround or fallback.  However in trying to use a spare TpLink wireless adapter, it's pretty obvious that it's not plug and play.  I have to find and install drivers, etc. 

     

    My other issue other than the spotty wifi connection is that I hear this clicking sound when I'm streaming audio and video from the browser (ie. podcast, NBATV and the like).  This does not happen when streaming Spotify.  So I'm attributing this the unstable Wifi connection

     

    Similar issue I had with HDHomerun (for FTA TV) - see thread I posted on the HDHomerun forums where support suggests it's due to packet loss - http://goo.gl/tZRM4J

     

    Questions:

    1. Does anyone know if there are drivers for TL-WN721N (TP-Link usb wireless adapter)? 
    2. Any USB wireless adapters which are plug and play?
    3. WHEN ARE YOU GOING TO FIX THIS APPLE???
  • Anorax1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2013 3:49 PM (in response to bugoy8)

    I settled on one of these http://www.iogear.com/product/GWU625/

    because it is one of the few wireless USB adapters well supported with Mac drivers. Their latest driver supports Mac OS X 10.8.x. Works much better than the built-in MBA solution.

  • bugoy8 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 6, 2013 5:23 PM (in response to Anorax1)

    Anorax1 wrote:

     

    I settled on one of these http://www.iogear.com/product/GWU625/

    because it is one of the few wireless USB adapters well supported with Mac drivers. Their latest driver supports Mac OS X 10.8.x. Works much better than the built-in MBA solution.

    Awesome thanks.  Will give it a go.

     

    Also did you have to install the drivers or plug n play?

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