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iPhone 5 keeps freezing after ios 7 update!

101771 Views 236 Replies Latest reply: Mar 15, 2014 8:26 AM by Xuskie RSS
  • GoatySimpson Calculating status...
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    Oct 3, 2013 8:01 AM (in response to jo3dapro)

    I can confirm that none of the fixes on this post solved my IOS 7 freezing issues. I have had my iPhone replaced by Apple.

  • B Summers Calculating status...
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    Oct 3, 2013 8:11 AM (in response to vergence)

    I've had similarly positive results. I have Background Refresh enabled for everything but Apple's own weather app. I have not had a single lock-up in nearly a week (knock on wood).

     

    Hopefully this is addressed in Apple's upcoming update (along with a fix for iMessage) and we can all renable BGR for Weather.

  • steph_a_m Calculating status...
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    Oct 3, 2013 1:08 PM (in response to jo3dapro)

    Have same problem too (4S 32GB) . I tried all the tricks explained here but nothing helps. Iphone crashes 2 minutes after a restore .... icloud credentials entered .... then I wait 2 min and it crashes .... It worked perfectly before ....

  • Cmodman Calculating status...
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    Oct 3, 2013 1:10 PM (in response to jo3dapro)

    I have an iPhone 5, after trying all the different settings and restores, I went back to turning off background app refresh completely for everything again, and haven't had a freeze in two days knock on wood. Though this little new feature is cool, if this is the cause of the freezing, it's useless.

     

    Hope this helps some others

  • steph_a_m Level 1 Level 1 (0 points)
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    Oct 3, 2013 1:16 PM (in response to Cmodman)

    on my 4S it does not help at all .... it crashes and crashes and crashes ....

  • sanchiteca Calculating status...
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    Oct 3, 2013 1:29 PM (in response to jo3dapro)

    If your iPhone is still in warranty period, take it to Apple Store.  They replaced my iPhone5 with a new one as they couldn't figure out why its freezing.

  • steph_a_m Level 1 Level 1 (0 points)
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    Oct 3, 2013 1:45 PM (in response to sanchiteca)

    well, on my 4S (not in warranty anymore off course) it worked fine till 7.0.2 ! now it is totally useless but I figured out when it crashes. By looking at pictures of iCloud ! I restored (DFU) the iphone, entered icloud credentials and directly went to watch my pictures and it crashed when I tried to browse the pictures ... I did the procedure again, same thing. I then restored DFU, entered the icloud credentials to go thru activation then skiped the icloud settings and it now works fine. Very strange ....

  • AceNeerav Level 1 Level 1 (80 points)
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    Oct 3, 2013 11:04 PM (in response to jo3dapro)

    i have the same problem. for me the problem particularly occurs when i get a notification. but its intermittent and doesnt happen all the time. but at least once a day for sure!

  • tkaye28 Level 1 Level 1 (0 points)
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    Oct 4, 2013 9:26 PM (in response to jo3dapro)

    My iphone 5 just freezes and while in this state whatever screen I am on at the time just like twitches and the entire phone becomes unresponsive. You can attempt to contact apple on the phone and they will direct you to your carrier and your carrier will direct you to apple. Shameful that no one will will take responsibility and fix the apparent problems that come with ios7. Maybe we would have been better off not getting the update. I loved my iphone 5 but now I am ready to have another phone that at least works. Come on apple.....

  • Joey N. Calculating status...
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    Oct 4, 2013 11:02 PM (in response to jo3dapro)

    Same thing here.... Since uploading ios7 my iphone 5 continually freezes up and then restarts on it's own terms......... VERY frustrating.  Thinking of switching to an Android if this isn't rectified soon.

  • tkaye28 Level 1 Level 1 (0 points)
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    Oct 5, 2013 1:59 PM (in response to Joey N.)

    Well I have the freezing but I can tell you going to Android brings on it's own problems. I was going to switch before ios7 came out because I didn't think I would like it . Well android has crashes and unstable apps that force close so you basically one problem for the next. After a week back on android with a gs4 I returned it and went back to my iphone 5. I can't tell you what's best for you but it did not work for me and apple at least is not this way all the time. Once they release the proper updates to get rid of all the bugs I think ios7 will be loved more than ios6 or android. Just my opinion not an apple or android fan I just want something that works.

  • Joey N. Level 1 Level 1 (0 points)
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    Oct 5, 2013 3:05 PM (in response to tkaye28)

    I called my local Apple Store & was advised to go into settings, then into General & reset the network settings.  So far my phone hasn't frozen up since I have reset the network settings.  I was told if this doesn't permanently fix the problem then I will have to make an appointment at the Genius Bar at the Apple Store.....  Fingers crossed that resetting the network settings worked !

  • miglasser Calculating status...
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    Oct 6, 2013 10:36 AM (in response to jo3dapro)

    Same problems here but my iphone 5 seems to just freeze for a few seconds here and there.  I have not had to reset or restore but it sure is annoying.

  • montyleo Calculating status...
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    Oct 6, 2013 11:02 PM (in response to jo3dapro)

    Same problemo after upgrading to ios7, have to restart the phone atleast 3-7 times daily. Will apple do something about it?? Hello!!! is anyone from apple reading this??

  • tkaye28 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 9:52 AM (in response to montyleo)

    Did you try resetting your network settings? I did this and drained my battery down to the point my iphone shut itself off and then powered it to a full 100% and thankfully I haven't had the freezing anymore. Another thing I noticed when my phone did freeze I had a lot of apps open switching back and forth quickly so now I close what I'm not using.

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