Okay, thanks for pointing out that I didn't get the EXACT name correct. You obviously knew what I was talking about. And when what exactly does shaking the phone in mail do? Oh, yeah, it DELETES text. <doh!>
Sometimes the "I have to be right at all costs" attitudes in this place humor me.
I'll go ahead and give you the 'credit' for the answer since you did confirm my dreaded suspicion, but I don't think there's really anything to gain by feeling you have to prove your superior knowledge.
In a technical support forum, it helps a great deal to use the correct terminology so as to avoid confusion. Sometimes if you understand what the features are, what they're called, it helps you to understand how to use them. But, no worries, I won't try to inflict any more help on you.
Best of luck.