Currently Being ModeratedOct 3, 2013 6:31 PM (in response to McBren)
Trying to open it in Quicktime did not work for me. In fact, this issue seemed to stump Apple support as well. I was on the phone with them for a little over two hours trying to solve this problem with no result. We left off with the guy wanting me to back up my files and reinstall my OS which I haven't done yet but I may have to try. I'm litterally out of options.
- I tried playing the files in both Quicktime and VLC
- I've reinstalled iTunes and Quicktime
- I even went so far as to buy Quicktime Pro thinking that would solve my issue
- I deleted the files and re-downloaded them
I tried a dozen other things with Apple support all which did nothing. Someone has GOT to have an idea I haven't tried yet.
Currently Being ModeratedOct 5, 2013 10:30 PM (in response to teacher_k)
I had the same problem on both my mac and windows laptop, its a simple solution that might sound really stupid. Close everything opened on your laptop. Shut down the laptop safely (dont click on the power button too long), open it again and it should play perfectly. I know it sounds like it wont work, but it did for me on both my mac and windows. I believe it has something with the add-ons not loading properly when opening, the only real way to reopen them is for a full restart. I prefer the shut down wait 5 minutes and open it back up.
Currently Being ModeratedDec 22, 2013 8:46 PM (in response to aloonz)
Easy solution for everyone else:
Stems from the helper add-ons not loading properly. To fix:
Open up the Command Line/Command Prompt from the Windows Button (search for 'Command Prompt')
Type in: TASKKILL /IM ITunesHelper.exe -f
---- This ends the ituneshelper process. It will restart when you reload itunes.
Then, open itunes.
Run your tvshow or movie. It now works.
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