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locked on black screen

487 Views 1 Reply Latest reply: Oct 6, 2013 2:04 PM by judysings RSS
srobi1207 Calculating status...
Currently Being Moderated
Oct 4, 2013 8:36 AM

My iphone 5 is locked on a black screen. Im not sure what i did to get it this way but cant seem to reset it even by holding the power button down. Suggestions?!!!

iPhone 5
  • judysings Community Specialists Community Specialists (2,305 points)
    Currently Being Moderated
    Oct 6, 2013 2:04 PM (in response to srobi1207)

    Hi srobi1207,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this issue.

    Click on the link to see more details and screenshots. 

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Power/Battery

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy

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