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Need help with set up

95 Views 3 Replies Latest reply: Oct 6, 2013 6:53 PM by lizdance40 RSS
 BryonV Calculating status...
Currently Being Moderated
Oct 6, 2013 6:48 PM

Ii have a company I pad and the previous person who had this set up an apple account and password.  I have also set up my account with this. When I try to download something like a magazine, it request populates asking for the other persons password? Do I need to do a factory setting restore?

  • Diavonex Level 9 Level 9 (58,670 points)
    Currently Being Moderated
    Oct 6, 2013 6:50 PM (in response to BryonV)

    Setup as new


    Settings>General>Reset>Erase all content and settings.


    Note: IOS 7 will not let you reset unless you have Apple ID and Password of previous owner.

  • Skydiver119 Level 7 Level 7 (20,285 points)
    Currently Being Moderated
    Oct 6, 2013 6:50 PM (in response to BryonV)

    I'd check with your company's IT department. they may not take kindly to you wiping the device clean, but it really should have been their job to give your a clean device.

  • lizdance40 Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Oct 6, 2013 6:53 PM (in response to BryonV)

    Yes.  Connect to your computer and do a factory restore. 


    If it complains about being synced with another computer: 

    go into settings> general> reset> reset all content and settings.


    then connect and do the factory restore and set up as a new device.


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