Skip navigation

Need help with set up

95 Views 3 Replies Latest reply: Oct 6, 2013 6:53 PM by lizdance40 RSS
 BryonV Calculating status...
Currently Being Moderated
Oct 6, 2013 6:48 PM

Ii have a company I pad and the previous person who had this set up an apple account and password.  I have also set up my account with this. When I try to download something like a magazine, it request populates asking for the other persons password? Do I need to do a factory setting restore?

iPad
  • Diavonex Level 9 Level 9 (58,670 points)
    Currently Being Moderated
    Oct 6, 2013 6:50 PM (in response to BryonV)

    Setup as new

     

    Settings>General>Reset>Erase all content and settings.

     

    Note: IOS 7 will not let you reset unless you have Apple ID and Password of previous owner.

  • Skydiver119 Level 7 Level 7 (20,285 points)
    Currently Being Moderated
    Oct 6, 2013 6:50 PM (in response to BryonV)

    I'd check with your company's IT department. they may not take kindly to you wiping the device clean, but it really should have been their job to give your a clean device.

  • lizdance40 Level 4 Level 4 (1,920 points)
    Currently Being Moderated
    Oct 6, 2013 6:53 PM (in response to BryonV)

    Yes.  Connect to your computer and do a factory restore. 

     

    If it complains about being synced with another computer: 

    go into settings> general> reset> reset all content and settings.

     

    then connect and do the factory restore and set up as a new device.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.