Q: Can't send email on outlook
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Sep 30, 2013 10:33 AMby boutonk,I'm still having trouble getting the p06-smtp option to work. I have added this server, made sure the port is 587 and taken off @me.com but so far no luck. How do you set TLS? I can see how you uncheck the SSL setting but does that make it default to the TLS? Thanks for help with this. I can't even access my mail from iCloud. It is driving me crazy!
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Oct 1, 2013 8:32 AMby GEMLUVR,Thank you b_chevy!!! I have not been able to send email for 2 days. I could receive but not send, my husband has (had) the same problem. After changing my outgoing smtp to p06-smtp.mail.me.com everything now works. Because I was uncertain if you typed a zero or an O, I copied your text and pasted it in my Outlook account. This may help some people who are having problems with this solution. BTW we have PCs using Windows 7 and use Outlook 2007. It seems too coincidental that Apple sent us both emails 2 days ago saying that our iCloud storage had expired. We have had me.com email accounts for more than 3 years now so iCloud storage is supposed to be a free service. Do not understand the email they sent, but after that we lost the ability to send email until entering the new outgoing smtp information you provided. Thanks again.
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Oct 1, 2013 9:03 AMby SailSurf,It's clear that entering the following for the SMTP server name will resolve the Send issues (use copy/paste to get it correct): p06-smtp.mail.me.com
However, everyone should be aware of a bigger issue in that Apple has automatically billed $40 plus tax for iCloud storage (25 GB) upon our anniversary of signing up for iCloud. My apple account was billed on 9/30/2013. Previously, all loyal customers had received the storage for free, so the sudden billing is a shock.
You can downgrade the storage option, but I'm currently trying to "contact Apple within 15 days to get a refund in States where the law mandates." Good luck trying to get through all the customer service options to actually talk to someone to make the request.
It's obvious the mail sending affected many scores of people. The sudden charges for what once was free iCloud storage will impact many more...
Anyone else see those charges show up yet?
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Oct 1, 2013 12:59 PMby JAG 07,jagwax7
using p06-smtp.mail.me.com solved all issues with WIndows Phone and Surface Tablet. sending and receiving perfectly.. make sure to uncheck box of SSL and i used same username and password for both sending and receiving .. used xxxxx@me.com . thanks to all for tips.
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Oct 1, 2013 2:29 PMby SailSurf,Why do I need to duplicate the process again when it was already virtually impossible to reach anyone in the first place? And why does Apple charge $40 for iCloud storage when it had been free for years?
> On Oct 1, 2013, at 11:19 AM, iTunes Store <iTunesStoreSupport@apple.com> wrote:
>
> Dear ,
>
> Thank you for contacting iTunes Store Customer support, my name is Cake. I hope you're doing well today.
>
> I understand that you are requesting a refund for iCloud storage that has been charged to your account. I know how important it is for you to have this addressed right away and I have good news for you, we have a department that are specializing on this kind of concern and they will going to take care of this for you. I will provide you information to get in touch with them.
>
> you can contact iCloud Support through Express Lane:
>
> http://www.apple.com/support/icloud/contact/
>
> Click "Get Started", choose "Backup, Storage & Restore", then choose "The topic is not listed". Provide information that you are requesting a refund, and follow the next steps.
>
> I hope this information helps. If you have questions about your iTunes Store account, billing, or downloads, please reply to this email with the details. We will be happy to assist with your issue.
>
> Have a great day, !
>
> Sincerely,
>
> Cake
> iTunes Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work Tuesday, Wednesday, Friday and Saturday,
> 8:00am-7:00pm CT
>
> Thank you for allowing me the opportunity to assist you.
>
> Lang_Country : en_US
> Product : iTunes Store
> Support Subject : Purchases, Billing & Redemption Sub Issue : I would
> like to request a refund for my iCloud storage. I was recently charged $40 automatically for storage which I then downgraded.
> GCRM Case ID : 512220733
> Additional Details:
> Choose the iTunes Store or App Store for your country: United States
> Comments:
> I was automatically charged $41.88 for iCloud storage upon the anniversary of my me.com account (which was free previously) on 9/30/2013. I downgraded to the 10GB iCloud storage for $20/year. Please refund me the difference, thank you.
>
>
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Oct 4, 2013 1:39 PMby AndyJhc67,4-Oct-2013 12:19 PMNot saying this will resolve everything but it should help
In Outlook click
File
Options
Add-ins
Click on iCloud Outlook Add-in
look towards bottom left for Manage
Click on COM Add-ins and select Disables Items and click go
Select Addin Icloud Outlook Add-in and click on Enable
You will need to close Oulook and WAIT about 30 seconds.
Restart outlook and the refresh button is back
Good luck
iOS 7, Outlook -
Oct 6, 2013 8:17 PMby boutonk,Still not working for me. I've tried for almost a week with the p06 setting and it seemed like it worked at first, but it's not working again. I have tried p01, made sure the SSL was unchecked in both cases. My user name is xxx@me.com, not the xxx alone. Should I keep trying?
Why doesn't Apple weigh in here?
