mgellert

Q: Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

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Q: Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It&a ... more

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  • by Yellowbox,

    Yellowbox Yellowbox Oct 7, 2013 5:34 AM in response to mgellert
    Level 6 (10,455 points)
    Mac OS X
    Oct 7, 2013 5:34 AM in response to mgellert

    Hi mgellert,

     

    Make sure these settings are what you want:

    Mail > Preferences > Composing > Rich Text

    Mail > Preferences > Fonts & Colours > Message Font

     

    Or try this:

    Mail > Preferences > Signatures

    Type a blank line above your signature and set it to the font you want for the email body. When you open a new email message, that blank line (and its font) is ready to accept what you type.

     

    Regards,

    Ian

  • by arthur,

    arthur arthur Oct 7, 2013 5:36 AM in response to mgellert
    Level 5 (5,193 points)
    iBooks
    Oct 7, 2013 5:36 AM in response to mgellert

    This is evidently inherent in Mail.app. The font viewed by the receiver of the email is determined by the receiver's email client.

    There is a fix, however. Try Universal Mailer

  • by mgellert,

    mgellert mgellert Oct 11, 2013 2:13 AM in response to mgellert
    Level 1 (3 points)
    Oct 11, 2013 2:13 AM in response to mgellert

    Hi Arthur, hi Ian,

    thanks for your tipps. Both I´ve already tried and the settings are ok. So, there´s no way to fix it. Only to use another app for mail. Unbelievable that Apple is not aible or has no interesst in it to fix this. I don´t know any mail program or others like gmx, hotmail .... who has this problem. Sad sad sad...

     

    Regards

     

    Markus

  • by Barney-15E,

    Barney-15E Barney-15E Oct 11, 2013 4:17 AM in response to mgellert
    Level 8 (49,747 points)
    Mac OS X
    Oct 11, 2013 4:17 AM in response to mgellert

    You can't control how your recipient configures their email client. They see what they choose to see.

    So, if you depend on people seeing your email as you think they should, you'll never achieve that.

     

    If you change the font style in the message, when you create it, it will add enough information for Outlook to display it as html, otherwise Outlook just sees it as plain text.

  • by Yellowbox,

    Yellowbox Yellowbox Oct 11, 2013 4:34 AM in response to mgellert
    Level 6 (10,455 points)
    Mac OS X
    Oct 11, 2013 4:34 AM in response to mgellert

    Hi Markus,

     

    If the appearance of your message is important, format it in a document and attach that to your email message. Be sure that your recipients can open the attachment. In general, avoid sending Apple docs such as Pages. Best to export to PDF, Word or RTF (Rich Text Format).

     

    Regards,

    Ian.

  • by Zacharias Beckman,

    Zacharias Beckman Zacharias Beckman Nov 11, 2013 7:06 PM in response to mgellert
    Level 1 (100 points)
    Nov 11, 2013 7:06 PM in response to mgellert

    Actually, there is a solution... kind of.

     

    If you create a custom signature with a specific font, be sure to set the font at the beginning of the signature. Then lave a few lines blank, and just remember to start typing below where you changed the font. It's a bit of a pain but it works just fine.

     

    Alternatively, you can think about using Airmail or another Mac-compatible client that does better on the rich email formatting front.

     

    For the record, though: If you do change the font, you are also overriding your recipient's preferences. The reason Apple Mail doesn't let you set the default font in the email is that the you can't know the display and reading preferences of your recipient. Suppose the recipient has a tiny screen and bad eye sight? They might choose to view their email with a large, easily legible font. Just something to consider...

     

    In my case, I format my signature the way I want it... but I usually leave the body alone. Let the recipient read it using whatever font they like...

  • by PatPawlowski,

    PatPawlowski PatPawlowski Jan 18, 2014 5:32 AM in response to mgellert
    Level 1 (0 points)
    Jan 18, 2014 5:32 AM in response to mgellert

    These are all just ******** reasons, excuses, and workarounds. Every other e-mail application I've ever used lets you set the outgoing font, color, weight, etc. and there's no real reason that Apple Mail shouldn't do this also. For a company so concerned with style that they dictate the radius of rounded corners of their icons not offering this modicum of control over how your emails appear to others is unexplainable. I might understand it more if they simple dictated a decent looking format and didn't allow you to change it. That would seem more instep with Apple's SOP but instead they just send out unformatted text and leave it up to the receiver's e-mail client which, in the case of Outlook, means it is displayed in Times New Roman and looks like ****.

  • by Yellowbox,

    Yellowbox Yellowbox Jan 18, 2014 5:51 AM in response to PatPawlowski
    Level 6 (10,455 points)
    Mac OS X
    Jan 18, 2014 5:51 AM in response to PatPawlowski

    Hi Pat,

     

    Every other e-mail application I've ever used lets you set the outgoing font, color, weight, etc. and there's no real reason that Apple Mail shouldn't do this also.

     

    You can set the outgoing format. You have no control over the recipient's incoming format. Perhaps they have *chosen* to receive their email in a Times New Roman. Or perhaps their email app forces a certain font.

     

    Quality control is in your hands. I repeat my advice that I posted on 11th October 2013:

     

    If the appearance of your message is important, format it in a document and attach that to your email message. Be sure that your recipients can open the attachment. In general, avoid sending Apple docs such as Pages. Best to export to PDF, Word or RTF (Rich Text Format).

     

    Or Export to PDF and attach that. No email app will change that.

     

    Umm.. a bit like the old typed letter?

     

    Regards,

    Ian.

  • by arthur,

    arthur arthur Jan 18, 2014 9:42 AM in response to Yellowbox
    Level 5 (5,193 points)
    iBooks
    Jan 18, 2014 9:42 AM in response to Yellowbox

    Nice rant, but you're still wrong.

    The appearance of the email on the recipient's end is controlled by their email client. Unless you send an image.

  • by PatPawlowski,

    PatPawlowski PatPawlowski Jan 18, 2014 5:00 PM in response to mgellert
    Level 1 (0 points)
    Jan 18, 2014 5:00 PM in response to mgellert

    No, if you don't send any style information then it uses it's defaults but if you send proper inline style info nearly all modern email clients will respect it unless the client has been configured to override it but almost nobody does that.

     

    When I send an email from Gmail, Outlook, Yahoo, Thunderbird, or countless other email clients it arrives on the other end looking, for the most part, like it did when I clicked send. With Apple Mail it almost never does.

  • by Yellowbox,

    Yellowbox Yellowbox Jan 18, 2014 9:42 PM in response to PatPawlowski
    Level 6 (10,455 points)
    Mac OS X
    Jan 18, 2014 9:42 PM in response to PatPawlowski

    Hi Pat,

     

    And if a recipient chooses to use Times New Roman, it will look like this.

     

    Or if a recipient has trouble seeing, they may choose to receive emails like this.

     

    Or this.

     

    If they are artistic, they may choose to receive emails like this.

     

    And you have no control over their end, unless you send a document as an attachment or send an image.

     

    Regards,

    Ian.

  • by PatPawlowski,

    PatPawlowski PatPawlowski Jan 18, 2014 10:21 PM in response to mgellert
    Level 1 (0 points)
    Jan 18, 2014 10:21 PM in response to mgellert

    I guess I'm missing your point Ian. What's overriding the style informaiton on the receiving end have to do with the fact that Apple Mail doesn't allow you to set default style information on the sending end?

  • by mgellert,

    mgellert mgellert Jan 19, 2014 6:08 AM in response to Yellowbox
    Level 1 (3 points)
    Jan 19, 2014 6:08 AM in response to Yellowbox

    Hi everybody,

     

    this "Apple Mail Problem" seems to be annoying topic. Of course it depends a bit at the recipient set up, which font he will see. But, I never had this problem while using Microsoft Outlook. The most of the fonts I selected in my mails got displayed in the correct way at recipient side.

    For me the question is, why is Outlook aible to send the neccessary style information automatically with my mail and Apple Mails does not?

     

    For me it´s ridiculous that you have to think about workarounds in Apple Mail to (maybe) get the style information send. Any way I tried, with signature etc., it doesn´t really helped satisfactorily. To be honest, you only can be sure about a correct mail design within Apple Mail Users.

     

    Cheers

    Markus

  • by PatPawlowski,

    PatPawlowski PatPawlowski Jan 19, 2014 6:34 AM in response to mgellert
    Level 1 (0 points)
    Jan 19, 2014 6:34 AM in response to mgellert

    Mgellert,

     

    Yes, I've fought with it for a couple of years now. I used the signature work around for a while but it is almost worse. For instance, if you mistype a word and it gets autocorrected then all the text up to the autocorrect loses it's style information.

     

    I also send a lot of emails where I use the font, color, and weight to help explain what I'm trying to get accross. Stuff such as code snippits or specific instructions to "Click here", "Type this", etc. After seeing some of these emails on the client end in Outlook I realzied that Apple Mail just does an abysmal job of diplaying what the email that it sends will actually look like on the other end.

     

    In short, as I said above, every other email client I've ever used does a fairly decent job of showing you what the emai will look like to the recipient on the other end except Apple Mail. Regardless of the technical reasons.

     

    -pat

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