1 2 Previous Next 22 Replies Latest reply: Jun 17, 2014 5:29 PM by ragweedd Go to original post
  • 15. Re: iPhone 5: no sound from speaker while making calls.
    loreleifromojai Level 1 Level 1 (0 points)

    I thought that I'd add my experience with my 2-month-old iPhone 5.  Inexplicably, the iPhone 5's speakers ceased to work and I got the "notification" that I was using headphones. . . which I wasn't. The phone worked just fine with my Jambox; and, when I tested the ring-tones (switching them around), the speakers on the phone worked.  But, that's the only time the speakers worked.

     

    I tried every trick recommended -- vacuumed the headset hole; blew in the headset hole; re-booted the phone; cleaned the headset hole; turned bluetooth on and off; turned silent switch on and off; pulled the headset jack in and out several times; and, generally tried any old thing that occurred to me. 

     

    I awoke at 3:30 am and started worrying about the hour-long drive to the nearest Apple store during the holiday rush; then, an Ah-Ha moment came. I needed to do the equivalent of zapping the P-RAM (younger users may need to google that).  So, at 3:45 am I did a hard re-boot: I pressed the Home and the Sleep-Wake button until the phone shut down and re-started.  That did it. 

     

    Reflecting now: probably a restore from a backup would accomplish the same thing.

  • 16. Re: iPhone 5: no sound from speaker while making calls.
    sdc01 Level 1 Level 1 (15 points)

    My iPhone 5 is just about two months old and the ear speaker has begun failing.

     

    Initially, I thought it was a problem with the other party - the other party could hear me but I could not hear anything (not low volume - NO sound whatsoever). Then I found that by placing the call on speakerphone, I could hear and have conversations.

     

    By hitting the phone and/or adjusting the ear volume control, the sound suddenly turns on again but it is inconsistant and doesn't always fail or work again after failure.

     

    Bottom line is that there is a problem. Can someone tell me what Apple's policy is on this? My phone was purchased through my provider.

     

    Thanks

  • 17. Re: iPhone 5: no sound from speaker while making calls.
    sdc01 Level 1 Level 1 (15 points)

    I cannot speak for everyone in this thread but my iPhone 5 64GB blk phone (on TELUS network) began exhibiting this same problem about 1 1/2 months after purchase. At first, it was an intermittent problem, which I erroneously thought was the fault of the other party. The only way to continue a conversation was by connecting the ear phones or placing the phone in speaker mode.

     

    This is absolutely a hardware problem because I soon discovered that tapping the back of the phone (behind the ear speaker) would temporarily cause the speaker to work (with a little static on occasion - clearly a loose connection).

     

    Two days ago, Apple 'Genius Bar' were convinced that the repair was simply a Receiver module (part # 923 - 00210), even though I explained that it was more likely a loose connection. Yes, the ear speaker was working again immediately after the repair but sure enough, the next day, it began failing again!

     

    I can't speak for others but I think there is a common thread with poor electrical connection on the ear speaker.

  • 18. Re: iPhone 5: no sound from speaker while making calls.
    keynotebeats Level 1 Level 1 (0 points)

    Confirmed: Turing off Bluetooth fixes this problem.

     

     

    I recently received a replacement iPhone 5 from App (the flash died on the original one).

     

    A few days after upgrading to iOS 7 the speaker in the earpiece started playing up where it wouldnt work for a couple days then would randomly start working again. Loudspeaker works fine.

     

    Tried turning Bluetooth off as suggested here and it works fine now.

     

    This is a software bug which hopefully Apple will realease a fix for soon.

  • 19. Re: iPhone 5: no sound from speaker while making calls.
    jodylo55 Level 1 Level 1 (0 points)

    Thank you. Worked great. I turned Bluetooth back on when playing a song. All is well in my iPhone land again. Whew.

  • 20. Re: iPhone 5: no sound from speaker while making calls.
    alisk Level 1 Level 1 (0 points)

    Turning off Bluetooth, then turning it back on has corrected the "low sound" issue associated w/playing voicemail messages. Thank you to whomever discovered that fix. Merry Christmas.

  • 21. Re: iPhone 5: no sound from speaker while making calls.
    ragweedd Level 1 Level 1 (0 points)

    iPhone 5 was replaced 2 months ago due to powerbutton issue. In the last 3 days, speaker is now off. No help rebooting, no help turning off blue tooths. Headset works fine. The silence swith is not engaged.

  • 22. Re: iPhone 5: no sound from speaker while making calls.
    ragweedd Level 1 Level 1 (0 points)

    New speaker at Apple Store, now works fine.

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