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configurator tool broken - summary of bugs

8404 Views 40 Replies Latest reply: Dec 20, 2013 11:34 AM by ThrustinJ RSS
  • MCL_Kids Calculating status...
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    Oct 1, 2013 3:18 PM (in response to schoolofluck)

    I upgraded to AC 1.4 on advice of our Apple Store rep to take advantage of the VPP features. However, now Apple Configurator is failing to Prepare my iPads.  The devices being prepared aren't getting initiated from the master backup, which is an iPad with iOS 7.0.2 installed.  The devices are supervised and have two configuration profiles installed, one for our MaaS360 MDM enrollment. 

     

    I tried doing a fresh backup of my master iPad and applying it with Prepare but I get the same results.  When I look at the Prepared iPad it is at the initialize stage. 

     

    I'm also seeing the VPP apps missing redemption codes issue.  Bought 12 but AC shows only 11 - on only some of the apps. 

     

    Thanks for raising these issues.

  • MCL_Kids Level 1 Level 1 (0 points)
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    Oct 1, 2013 3:32 PM (in response to MCL_Kids)

    So I called Apple OSX Support and the solution they gave me was to manually complete the iPad device initialization setup.  Sure enough, it appears that at least some part of the master backup was applied to the device, as evidenced by Restrictions being turned on and two configuration profiles being applied.  I was instructed to proceed to Supervise in AC.  I tried this but now AC supervise mode is failing to install apps - each app generates a "unable to install <app name>" error. 

  • tech-itunes-MDS Calculating status...
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    Oct 3, 2013 7:50 AM (in response to schoolofluck)

    Am getting the ubiquitous "could not restore backup" error when trying to check out an ios7 iPad to a student.

     

    Have tried every trick I know - restart Configurator, change the plugin order, manually take the ipad past the signup screens to the home screens, restart the Configurator machine......

     

    no luck.

     

     

    This insonsistant operation in processes and very UN-apple-like. If managing iPads is going to be this insonsistant we might as well move the school back to Windows........

  • Mary_OLV Calculating status...
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    Oct 3, 2013 8:11 AM (in response to tech-itunes-MDS)

    Me too! I don't even want to plug the ipads back in the cart!  I was planning on buying another set of ipads and a cart.  I'm rethinking.....

  • tech-itunes-MDS Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 3, 2013 10:39 AM (in response to tech-itunes-MDS)

    4 hours later and several experiments.....

     

    Issue was once again related to the "Find my ipad" bug [or is a feature?]

     

    I setup one iPad as desired and then created a backup to push out to all the other iPads [I'm recovering from a disastrous setup last year and am basically starting over.... looong story there].

     

    In a patented Homer Simpson moment I had already setup the student's iCloud account on that machine before creating teh backup - which then got replicated to the other ipads. Thus the "whine whine I can't check this iPad out whine whine" error from Configurator.

     

    On the 6 that I'd done I had to manually delete the iCloud settings.... and then could check them out.

     

    THEN recreated the master backup.

     

    Now if I could figure out why some are refusing to connect to Donfiguraotr at all, even though tehy've been recovered........

  • MetaCert Calculating status...
    Currently Being Moderated
    Oct 3, 2013 11:13 AM (in response to schoolofluck)

    Teachers worried about Internet Safety for kids can download our free Safe iPad browser. It's feature-rich and has multiple settings for filtering.

     

    https://itunes.apple.com/us/app/metacert-safe-browser-parental/id556938946?mt=8

  • Stryker412 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 3, 2013 5:37 PM (in response to Dan Autiero)

    Not sure if you're still looking but I do have AC 1.2.1 and 1.3. I just wish I could find a way to supervise our devices without being forced to upgrade. I was in the middle of a cart when iOS 7 hit.

  • tphy Calculating status...
    Currently Being Moderated
    Oct 4, 2013 6:05 AM (in response to Stryker412)

    I would like to get the AC 1.3, if you could put it on an FTP server. I stupidly upgraded mine to 1.4, and I am miserable. If you can accomodate, thanks. If not, I understand.

     

    tphy@avingerisd.net

  • Stryker412 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 4, 2013 4:54 PM (in response to tphy)

    I can send it when I get back to work on Monday.

  • rccharles Level 5 Level 5 (5,155 points)
    Currently Being Moderated
    Oct 5, 2013 9:13 AM (in response to schoolofluck)

    Who knows what the status might be today.

     


    AndyBeaver writes:


    We were able to prevent our students from installing iOS 7 by blocking through DNS and our web filter this address.
    http://mesu.apple.com/assets/com_apple_MobileAsset_SoftwareUpdate/com_apple_Mobi leAsset_SoftwareUpdate.xml

     

     

    AndyBeaver's post:

    https://discussions.apple.com/thread/5379636?tstart=0

  • SPH_Heart Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 7, 2013 12:30 PM (in response to schoolofluck)

    I'd like to add a bug.

     

    It seems that if you enable the restrictions to web sites, enforcing the restriction so that Adult websites are not viewable, it basically blocks random sites.

     

    google.com, yahoo.com, and even our enterprise's website was blocked.

     

    I tried a test iPad and ONLY turned on that one restriction to "Limit Adult Content". The problem persists. Perfectly friendly websites are being blocked.

  • keng1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 7, 2013 1:30 PM (in response to SPH_Heart)

    I had the same problem as SPH_Heart.  I couldn't find any info on how sites were blocked for iPads, but I did find info relating to filtering for macs that stated that sites that have very little text were blocked.  This seems to be what was causing the sites that I ran across to be incorrectly blocked.

    SPH_Heart wrote:

     

    I'd like to add a bug.

     

    It seems that if you enable the restrictions to web sites, enforcing the restriction so that Adult websites are not viewable, it basically blocks random sites.

     

    google.com, yahoo.com, and even our enterprise's website was blocked.

     

    I tried a test iPad and ONLY turned on that one restriction to "Limit Adult Content". The problem persists. Perfectly friendly websites are being blocked.

  • Dan Autiero Calculating status...
    Currently Being Moderated
    Oct 8, 2013 1:27 AM (in response to tphy)

    I have actually found that version 1.3.1 has started to play up as well. I tried to update an app on a few iPads this morning that were not supervised. Everytime AC crashed with unexpected error. It did this everytime I changed IOS version to no change. So in short it wanted to update my devices or else wouldn't let me use them.

     

    I used another machine on which I have installed version 1.2.1 and I didn't have any issues. I would recommend this version over any other if you can get your hands on it, as it seems to be the least buggy.

     

    I'm afraid I can't help you with this version however as it's a work computer.

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