bugoy8

Q: Sound / Audio issues with Google Chrome

Hi guys,

 

I have this audio issue with a new Macbook Air (2013 base model).

 

When I stream audio / video (eg podcast, YouTube, NBATV) via Google Chrome, there is the static or clicking sound which you could hear both through the built in speakers and through the headset.

 

Brought it in to the Apple Store yesterday and they acknowledged the sound on Chrome.  HOWEVER when using Safari, this clicking / static sound is no longer audible.  I can probably record an audio clip to demo this further.  The genius concoluded that this is probably an issues with Chrome or codecs that its using rather than the actual laptop.  No replacements at this stage. 

 

I have an old MBA 11” where this issue does NOT occur.

 

The hesitation in using Safari is Flash.  Some video streams such as NBATV, which I watch quite frequently use Flash. Chrome handles this quite well, with no separate installs required. 

 

Has anyone else encountered this?  Not sure if I can pursue this issue further with Apple.

MacBook Air, OS X Mountain Lion (10.8.5)

Posted on Oct 7, 2013 3:53 PM

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Q: Sound / Audio issues with Google Chrome

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  • by buckeye351,

    buckeye351 buckeye351 Oct 13, 2013 2:25 PM in response to bugoy8
    Level 1 (0 points)
    Oct 13, 2013 2:25 PM in response to bugoy8

    I am having the exact same problem. I hope someone can shed a light.

  • by Sai Kishore K.,

    Sai Kishore K. Sai Kishore K. Oct 15, 2013 3:43 PM in response to bugoy8
    Level 1 (0 points)
    Oct 15, 2013 3:43 PM in response to bugoy8

    I have bought a new MacBook Air 13.3" base model, a couple of days back; I have discovered this problem today, at first I thought the problem perse, was with MBA's audio output, but then I observed that the sound was crystal clear in VLC, some more testing (Safari and Spotify) made me realize that it was indeed a problem with Chrome.

     

    As you said one of the problems with Safari is Flash; also, I have a lot of things setup in Chrome and that makes it the best personalised browser for me; and Safari cannot satiate my needs in that regard!

     

    I am really glad that I am not the only one having this problem, and would love to see it get addressed, possibly by some software tweak (as the problem is not with the hardware). I am sure that there is a Chrome specific forum somewhere, for this specific problem, where an immediate resolution of this problem would be more probable. Only if I wasn't lazy enough to find it myself and start a thread over there.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 15, 2013 4:01 PM in response to bugoy8
    Level 6 (14,806 points)
    Oct 15, 2013 4:01 PM in response to bugoy8

     

    Chrome shockwave flash plugin issue causing sound problems on the macbook:

     

    Shockwave Flash 11.5 r31    (old version)
    Shockwave Flash 11.5 r502


    disabling r31 solved it.

     

    Many people have checked their chrome plugins and found they had two plugins enabled. They disabled the older one and audio is perfect.

     

    -Go to chrome://plugins
    -Click and expand +Details in the Upper Right
    -Check over the flash files.
    -One is version 11.3.31.222
    -Disable the odd version and reload the flash content

     

    For some reason, CHROME has allowed two flash plugins to be enabled at the same time, and clearly the older version is the one causing the problems.

     

    go to "Chrome://plugins" tab. Click “Details” at the upper-right corner of the page.


    Find “Shockwave Flash” listing for the integrated plug-in on the page and click the corresponding “Disable” button. To identify the integrated plug-in, see the table of plug-in filenames above.


    Find the “Flash” (or “Shockwave Flash”) listing for the system plug-in on the page and click the corresponding “Enable” button. To identify the system plug-in, see the table of plug-in filenames above.

     


    disabling Shockwave Flash 11.4 r31 resolved the problem for most people.


    When people double checked: if they re-enable Shockwave Flash 11.4 r31, ....the distorted / broken audio happens again.

     

     

    Hope that solves it for you

  • by Sai Kishore K.,

    Sai Kishore K. Sai Kishore K. Oct 15, 2013 4:28 PM in response to PlotinusVeritas
    Level 1 (0 points)
    Oct 15, 2013 4:28 PM in response to PlotinusVeritas

    Screenshot 2013-10-16 04.54.59.png

    My Chrome did detect two flash plugins, but they both were of the same version, 11.9.900.117. I did try disabling one version while keeping the other enabled, but that is of no avail in solving this problem.

     

    Moreover I believe the problem is not with Flash, but the audio codecs. I believe so because the same problem is persistent with HTML5 videos (note, that this is even after disabling all the Flash plugins).

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 15, 2013 4:47 PM in response to Sai Kishore K.
    Level 6 (14,806 points)
    Oct 15, 2013 4:47 PM in response to Sai Kishore K.

    I found another list claiming that 120+ people that this solved the issue for...........alas.....

     

     

    Chrome has had more bugs lately regardless of make and OS platform, than there should be.

  • by buckeye351,

    buckeye351 buckeye351 Oct 19, 2013 7:56 AM in response to bugoy8
    Level 1 (0 points)
    Oct 19, 2013 7:56 AM in response to bugoy8

    Still have this annoying problem. Can't use Chrome anymore!

  • by buckeye351,

    buckeye351 buckeye351 Oct 19, 2013 7:58 AM in response to PlotinusVeritas
    Level 1 (0 points)
    Oct 19, 2013 7:58 AM in response to PlotinusVeritas

    Screen Shot 2013-10-19 at 10.58.04 AM.png

     

    Chrome I use does not have the same version as yours. I tried disabling each of them but no luck!

  • by faridfxx,

    faridfxx faridfxx Oct 24, 2013 2:34 PM in response to bugoy8
    Level 1 (0 points)
    Oct 24, 2013 2:34 PM in response to bugoy8

    I have the same problem on my 11" 2013 MBA. No solutions as of today.

     

    And I thought glitchy computer days were over when I moved to Mac from PC.

  • by PlotinusVeritas,

    PlotinusVeritas PlotinusVeritas Oct 24, 2013 3:12 PM in response to faridfxx
    Level 6 (14,806 points)
    Oct 24, 2013 3:12 PM in response to faridfxx

    And I thought glitchy computer days were over when I moved to Mac from PC.

     

     

    Mac / Apple isnt to blame for issues dealing with Chrome specifically

     

     

    There never has and never will be any operating system that will work with the 100 Million + applications out there designed and updated and changed on a daily basis by every Tom, Bob, Sue, and Larry.

  • by saint4k,

    saint4k saint4k Nov 8, 2013 9:21 AM in response to bugoy8
    Level 1 (0 points)
    Nov 8, 2013 9:21 AM in response to bugoy8

    The same problem. Solution didn't help.

  • by seajay77,

    seajay77 seajay77 Nov 13, 2013 4:40 PM in response to bugoy8
    Level 1 (4 points)
    Nov 13, 2013 4:40 PM in response to bugoy8

    Related solution worked for me. In this location, I had two versions of the Chrome Framework:

     

    Google Chrome.app (show package): Contents: Versions: 31.0.1650.48 and 30.0.1599.101.

     

    I deleted the older version (smaller number) and restarted Chrome.

     

    No more audio clicking/popping during Flash playback.

  • by EliteConceptual,

    EliteConceptual EliteConceptual Jan 17, 2014 11:47 AM in response to seajay77
    Level 1 (0 points)
    Jan 17, 2014 11:47 AM in response to seajay77

    I tried all of the above abd notbhing worked. This DID work.

     

    Browse to /Library/Application Support/Google/

     

    You may see some extra files...

     

    /Chrome/

    /GoogleTalkPlugin.app

    /GoogleVoiceAndVideoUninstaller.app

     

    If you have this installed: GoogleTalkPlugin.app

     

    Run this: GoogleVoiceAndVideoUninstaller.app

     

    On running that app, it removed a long-forgotten Google Voice tool that had hooks into the audio functions of Chrome when Chrome is running, and that tended to cause the cracking and distortion of all other system audio, even with a blank tab. VERY annoying to diagnose, but not now it's fully resolved for me.

     

    JB

  • by DBG123,

    DBG123 DBG123 Jan 17, 2014 2:24 PM in response to PlotinusVeritas
    Level 1 (0 points)
    Jan 17, 2014 2:24 PM in response to PlotinusVeritas

    Thanks. That solved the problem and I appreciate telling me in detail how to solve the problem.

  • by jesiramoun,

    jesiramoun jesiramoun Jan 18, 2014 11:02 AM in response to EliteConceptual
    Level 1 (0 points)
    Jan 18, 2014 11:02 AM in response to EliteConceptual

    these didn't work for me. but i'm taking notes for reference. thanks guys!

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