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iphone4 screen showing boxes and locked nothing works to the touch

1133 Views 1 Reply Latest reply: Oct 8, 2013 7:58 AM by sheila_m. RSS
Beckman061 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 6, 2013 7:03 AM

Iphone4 screen showing boxes will not unlock, voice control, out of control, will turn on and off but cannot access. Nothing working to the touch

  • sheila_m. Community Specialists Community Specialists (3,105 points)

    Hello Beckman061,


    Thank you for the details of the issue you are experiencing with your iPhone 4.  It sounds like you may have VoiceOver enabled.  There are a couple of ways you can turn this off. 


    First, I recommend trying the following to turn off VoiceOver:

    Press the home button three times quickly. This is also called "Triple-click Home".


    You can also turn off VoiceOver using iTunes:


    Managing accessibility features using iTunes

    1. Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
    2. In iTunes, select your device.
    3. From the Summary pane, click Configure Universal Access in the Options section at the bottom.
    4. Select the feature you would like to use and click OK.


    You can find this information and the rest of the article here:

    iOS: Configuring accessibility features


    Thank you for using Apple Support Communities.



    Sheila M.


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