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Has anyones iphone 5s shipped yet??

36367 Views 280 Replies Latest reply: Nov 28, 2013 9:29 AM by WavyRicardo RSS Branched to a new discussion.
  • Mechmess Calculating status...
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    Oct 8, 2013 7:09 AM (in response to albertofromnewhall)

    Ordered mine from apple.com at 8am central time on launch day... Still haven't seen anything but "October" from Apple.  Sigh... Really wish they would just be a little more up front!

  • randazzle1 Calculating status...
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    Oct 8, 2013 9:25 AM (in response to albertofromnewhall)

    I am understanding of the fact that the volume of orders for the Iphone 5s (especially gold color) has been unprecedented.  I can imagine that this has created difficulty for providing exact availbility dates or times for shipment. However, it is quite clear that a company of the scale represented by Apple can perform bettter regarding predicting ship date approximations than a thirty day window.  The apparent refusal to do so is an insult to loyal customers and is not in line with the expectations usually seen with Apple in past performances.  It seems quite logical that the approximate shipping dates could be narrowed to a seven day window at maximum. 

     

    For this reason it is causing due ire from customers that have ordered.  Threats posted here suggesting they may cancel orders and go to a different manufacturer should be taken seriously, yet I see no postings from any Apple representative offering apology or an anticipated policy change.  I do not intend to cancel, but it will certainly inform my opinion of Apple going forward. 

  • mdeschene Calculating status...
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    Oct 8, 2013 10:02 AM (in response to albertofromnewhall)

    yes!! I agree with @randazzle1 so therefore I am reposting, copying and pasting their post!! Cause I agree completely and maybe it'll get Apple's attention:

     

    "I am understanding of the fact that the volume of orders for the Iphone 5s (especially gold color) has been unprecedented.  I can imagine that this has created difficulty for providing exact availbility dates or times for shipment. However, it is quite clear that a company of the scale represented by Apple can perform bettter regarding predicting ship date approximations than a thirty day window.  The apparent refusal to do so is an insult to loyal customers and is not in line with the expectations usually seen with Apple in past performances.  It seems quite logical that the approximate shipping dates could be narrowed to a seven day window at maximum.

     

    For this reason it is causing due ire from customers that have ordered.  Threats posted here suggesting they may cancel orders and go to a different manufacturer should be taken seriously, yet I see no postings from any Apple representative offering apology or an anticipated policy change.  I do not intend to cancel, but it will certainly inform my opinion of Apple going forward. "

  • iDurr Calculating status...
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    Oct 8, 2013 11:08 AM (in response to albertofromnewhall)

    I also agree with randazzle. A company as large as Apple simply cannot afford to let their "October" customer's order's hang in limbo (along with their money) about shipping dates for such an unspecific amount of time. I ordered my iPhone 5s a few days after launch and i still havent heard anything about when it will ship. I'm now starting to toy around with the idea switch to Android, and i've been an Apple fanboy for years. I want to support you Apple, but this whole waiting game is ridiculous.

  • Brandon2184 Level 4 Level 4 (1,605 points)
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    Oct 8, 2013 11:11 AM (in response to mdeschene)

    Copying and pasting the same thing over and over here is not going to do you any good...you would be better off going to http://www.apple.com/feedback and voicing your concerns there.

  • Mechmess Level 1 Level 1 (0 points)
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    Oct 8, 2013 11:13 AM (in response to Brandon2184)

    Right on Brandon- I was just hoping to hear from people regarding their shipping status... complaining here wont do too much good :/

  • xtechnicianx Calculating status...
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    Oct 8, 2013 11:40 AM (in response to albertofromnewhall)

    Interesting...I ordered mine Oct 3rd at ~1PM EST. It shipped Sunday. I'll have it tomorrow. I live in Ontario, Canada. iPhone 5s silver 64GB. I feel sorry for you guys. I'm guessing the fact I ordered a 64GB is why it's coming so quickly...

     

    5s.png

  • Mechmess Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 1:21 PM (in response to albertofromnewhall)

    Well looks like I spoke too soon! My card just got dinged and now the status has switched to "preparing for shipment"... I should probably have it by monday! (Gold 16GB Verizon, ordered 9/20 at 8am Central)

  • Scariello Level 1 Level 1 (25 points)
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    Oct 8, 2013 4:32 PM (in response to xtechnicianx)

    the Gold ones are taking longer.  simple supply n demand issue. that's all. apple is just giving estimates based on when they believe the phones will be ready.  they sold twice as much as last year. we're talking millions of iphones being manufactured as soon as they possibly can and their orders keep on coming.

  • Shomaila Level 1 Level 1 (0 points)
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    Oct 8, 2013 4:47 PM (in response to albertofromnewhall)

    I ordered mine on September 21st. 2 iphone 5s gold 32GB and other accessories, i was expecting my order to be delivered in first week of october. This is really not fair! if apple do not have stock they should stop treating clients like beggers. It is now really frustrating. I had a flight on Oct 14th and i thought i'll be getting it before that. But it seems like i won't be able to get that on time. If these threads are responded by apple i request you to deliver it before that. For GOD sake apple sort out my problem.

  • L7ash Calculating status...
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    Oct 8, 2013 6:12 PM (in response to Mechmess)

    I recently had correspondance with apple; useless, time wasting.

    I though it might be interesting for some

     

    Placed order on 1st of october.

     

    EMAIL TO APPLE

     

    Hi,

     

    I would appreciate if you let me know the approximate dispatch date, for example middle of October or end of October… I do not mind getting the product in november or december.

     

    It is only with apple, customers experience that kind of irresponsibility. "Dispatch in October" is written from September, since the launch, there's been enough time to be more specific by now.

     

    Why don't you put: dispatch in 2013?

     

    It is dishonest that apple deliberately provides ambiguous information to its customers. 

     

    Similar story at a store: "we receive deliveries everyday but we don't know what" - this is really shameful…, certainly you can justify all with excuses, but in reality it indicates on lack of communication and organisational management between departments within the company.

     

    No need for apologies on behalf of the company unless you are personally responsible for this organisational flaw.

     

    Please also direct this letter to the responsible department or let me know contact details.

     

    Regards,

     

    RESPONSE

     

    I understand from your email that you would like to know when your order is estimated to deliver.

     

    At present, your order is due to ship in October. However, there is no specific shipment date available at this time.  As soon as your order ships, you will be updated via email with an estimated delivery date and tracking information.

     

    Due to the high demand of the iPhone 5S, I regret that we are unable to expedite the delivery of your order.

     

    Apple makes every effort to ship products in the order that they are purchased.  We are working hard to fill every order as quickly as possible. You can track your order at the following web page: http://store.apple.com/uk/orderstatus

     

    I hope this is of assistance and thank you for shopping with us.

  • jag Calculating status...
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    Oct 8, 2013 6:16 PM (in response to albertofromnewhall)

    I ordered my 64GB gold 5S at 12:33 am PDT on 9/20/13 and it arrived today!  It's beautiful!

     

    I'm having problems activating, but that's another thread.  At least it's here.  Have patience!

     

    --jag

  • ip87 Calculating status...
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    Oct 8, 2013 11:33 PM (in response to albertofromnewhall)

    Well mine has dispatched apparently arriving circa 15th. woop!

     

    Tried to logon to check this morning only to be told that they are updating the apple store! wonder whats brewing.

     

    Thats almost a month from launch date. Not a complain just an observation. Was it like this last time(s)?

     

    UK store - 2*32 GB grey ordered early 21st sept.

  • AngryDuckFTW Calculating status...
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    Oct 9, 2013 2:23 AM (in response to albertofromnewhall)

    Oh btw mine arrived on the first. I ordered 1 minute pas midnight uk :)

  • Mark Piaskiewicz1 Level 2 Level 2 (475 points)
    Currently Being Moderated
    Oct 9, 2013 2:58 AM (in response to albertofromnewhall)

    Ordered my silver 64 GB at 12:02 AM PST on 9/20 at the Apple site and it was delivered on the 25th.

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