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OliviaTitan

Q: If I've had my iPod 5 for about ten months and the charger just stops working will Apple send me a new one?

I've had my iPod generation 5 since Christmas 2012 and the charger just suddenly stopped working. Am I entitled to a new one from Apple and if so how do I go about getting one? Thanks!

iPod touch (5th generation), iOS 7.0.2, No other problems with iPod 5.

Posted on Oct 8, 2013 4:24 PM

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Q: If I've had my iPod 5 for about ten months and the charger just stops working will Apple send me a new one?

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  • Helpful answers

  • by Philly_Phan,

    Philly_Phan Philly_Phan Oct 8, 2013 5:31 PM in response to OliviaTitan
    Level 6 (13,576 points)
    iPhone
    Oct 8, 2013 5:31 PM in response to OliviaTitan

    You'll get a refurbished one, which is just as good as a brand new one and, in some respects (more thorough inspection) probably better.  Call Apple - 800-275-2273 in the U.S.A. and I think Canada.

  • by lllaass,

    lllaass lllaass Oct 9, 2013 6:20 AM in response to OliviaTitan
    Level 10 (190,322 points)
    Apple Watch
    Oct 9, 2013 6:20 AM in response to OliviaTitan

    Yes, you will get a new cable. Yu can do it at an Apple store

    Make an appointment at the Genius Bar of an Apple store.

      Apple Retail Store - Genius Bar

    Or send it to Apple

    iPod troubleshooting basics and service FAQ

    For the above you enter the serial number fo the iPod since the cable does not have a serial number.

  • by Crash12393,

    Crash12393 Crash12393 Oct 20, 2013 8:11 AM in response to OliviaTitan
    Level 1 (0 points)
    Oct 20, 2013 8:11 AM in response to OliviaTitan

    I have had problems with my iPod touch 5 g too I have had it ever seens it came out and it always work fine intill the new update came out 1st it was wifi wouldn't work then I updated it to iOS 6.3 or what ever it was then iOS 7 came out and I didn't updAte it right away and then my ipod wouldn't charge at all and I tryed like 6 other chargers and it wouldn't change then I updated just to see it that would do anything and it did it charges fine now and I'm no the only 1 that these thing have been happening to samething happen to my brother and sister they both got a ipod when I did and 3 of my friends that got the ipod around the same time i did the samething happened to all of them I think Apple is making us update or the 6 of us got messed up iPods just try updating it if your not on iOS 7