Heavenwon
Level 1 (0 points)

Q: Macbook pro keeps freezing and locking up?

Before I start I have a Macbookpro retina, 13 inch, Late 2013, 2.5 Ghz core i5 8 GB memory. OS X 10.8.4 (12E55)

 

I am pretty disappointed to say the lease. A few months ago I noticed my macbook would freeze from time to time nothing major but enough in which I noticed. I didn't have time to take it to the store initially due to work and I am a online student. During my break from school, I recognized the freezing begain  again and started to increase. I almost missed a due date for a paper because of it. Which prompted me to contact apple.

 

I bought the laptop refurbished back in mid june/2013 ($1,500 with student discount) so at this point I had the thing for maybe 3 months total. They told me to take it to the store. The tech ran diagnstics twice, nothing came up. She showed me a few things to try and that was that.

 

I went home feeling like perhaps it was my graphic card being overloaded since I am a photography student. I keep alot of things going at once at times. Moving forward a few weeks later, I update my machine and low and behold the freezing starts again this time worse. I attempted to contact apple via chat but was informed my warranty for chat expired. So it will apear I will have to take this machine back to the store again only for them to ensure me the issue is due to my working with images and having multiple web pages up? This is my first mac I am a windows user. I thought having a mac would be beneficial at this point I am highly dissapointed and frustrated. I should not be required to keep going back to the store in order to obtain a resolution. This should have been resolved the first time.

 

My question is who do I contact to escalate this issue? Chatting in this form is fine, however I am a consumer who spent hard earnd cash and I am not HAPPY with the level of support I have recived. Futher more I don't want to have to review hundreds of threads in these disscussions in order to figure out the problem and resolution on my own? Clearly many of us are having the same issue no matter what version, model, year, of macbook pro you have. So there should be someone in which we can contact and get more insight as to a direct and immediate resolution. -any help will be greatly appreciated.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4), Software update

Posted on Oct 9, 2013 5:01 AM

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Heavenwon

Q: Macbook pro keeps freezing and locking up?

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  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Oct 9, 2013 5:13 AM in response to Heavenwon
    Level 8 (37,996 points)
    Peripherals
    Oct 9, 2013 5:13 AM in response to Heavenwon

    While I am not suggesting you do not have a problem, your suggestion that you are due an immediate resolution is not realistic.  Take the computer back into the Apple store.  Take your documentation of problems along.  I would imagine that Apple will want to keep the computer to run extensive diagnostics.  As I am sure you are aware, NO ONE can fix a problem that does not show up in testing.

     

    If you wonder, I am not an Apple employee nor am I an apologist for any corporation.

     

    Barry

  • by ds store,

    ds store ds store Oct 9, 2013 5:53 AM in response to Heavenwon
    Level 7 (30,395 points)
    Oct 9, 2013 5:53 AM in response to Heavenwon

    Heavenwon wrote:

     

    I have a Macbookpro retina (refurbished), 13 inch, Late 2013, 2.5 Ghz core i5 8 GB memory. OS X 10.8.4 (12E55)

     

    I went home feeling like perhaps it was my graphic card being overloaded since I am a photography student. I keep alot of things going at once at times. Moving forward a few weeks later, I update my machine and low and behold the freezing starts again this time worse.

     

    Your machine lacks a dedicated video card and is using the lower grade processor based graphics of the Intel CPU, it's not designed for heavy performance or multi-tasking lots of animation, if it's freezing only then, then that's likely the problem.

     

    If your freezing is occurring at other, non-graphics taxing times, then it's likely a CPU fault of some sort that Apple can't test for. Take it back again and backup your data off the machine beforehand.

     

    If Apple determines it's not a hardware issue, then your problem might be in software or a corrupted hard drive, take it to a local PC/MAc tech for backup and reistall of the operating system with a zero function erase, that will cure the bad sectors issue.

     


    ..Step by Step to fix your Mac

     

    Why is my computer slow?

     

    You did buy a refurb, which doesn't always guaranty that whatever was originally wrong with it was resolved.

     

    Apple should have offered you AppleCare, so I suggest you purchase it before your on year warranty expires as that will cover the machine for another 2 more years as it's clearly a dud.

     

    If you came here and stated your Mac budget could only afford a refurb at a student discount, with your intense graphic needs, I would be honest with you and say a Mac is not for you.

     

    The 13" MBP is nothing more than a office PC laptop costing $400 in the stores with a fancier screen, case and logo. The "MacBook Pro" name is very misleading as it's not a "pro" machine at all. The 15" is of course more powerful with it's dedicated graphics chip.

     

    Next time, do your computer research carefully and ask around for opinions of other what you need.

     

    Determine your Mac's ability for 3D games