Skip navigation

ios 7 proximity sensor not working

77701 Views 237 Replies Latest reply: Apr 14, 2014 10:34 AM by diegomx RSS Branched to a new discussion.
  • jstanton8869 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 3:32 AM (in response to Markbp)

    Same here - myself, family and several friends are seeing this on 4S 5 and 5s with and without cases

     

    Very annoying

  • Luvrunnin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 4:41 PM (in response to Markbp)

    Same problem here. My husband and I both have 5's and it started after ios 7 was installed. Very annoying!!

  • Jkuratomi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 5:16 PM (in response to Markbp)

    "Face dialing" iPhone 5 ios 7.02. Reseted all settings working fine one week ago.

  • Luvrunnin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 8, 2013 5:24 PM (in response to Markbp)

    Just rebooted both phones x2 and that appears to have solved the problem for now.

  • TeaMan Level 1 Level 1 (125 points)
    Currently Being Moderated
    Oct 8, 2013 5:36 PM (in response to Jkuratomi)

    Jkuratomi, what are some examples of settings that were lost by doing a Reset All Settings under the Settings > General > Reset menu?

  • X-Dream Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 8:26 AM (in response to TeaMan)

    Same problem here. Never had an issue like this with iOS 6.

    Since update to iOS 7.0, later 7.02 problems with the sensor in most of the calls.

    Waiting for a fix from Apple.

  • slipviper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 8:32 AM (in response to Markbp)

    Just adding my two cents - I have two iPhone 4S 64 GB phones that were updated to iOS 7.  Just noticed the proximity sensor doesn't work on either phone.  It worked PERFECTLY in iOS 6 on both phones.

     

    As a temp fix, I turned off Siri, made a call, and the screen turned off like it should normally do.  I re-enabled Siri, made another call, and the screen still turned off like it should normally do.  Not sure how long this will last as a fix, but it definetly worked for me for the time being.

     

    Just adding this post here so it bumps the thread and hope Apple has a fix soon.

     

    I have a belt clip/holster case that doesn't cover the face of the phone at all.  It is basically a hard plastic bumper case.  The other phone has a simple bumper case that also doesn't cover the face of the phone at all.

     

    The proximity sensor is also free of dust and crud on both phones.

     

    Message was edited by: slipviper added case info

  • SenorDD Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 8:58 AM (in response to Markbp)

    For everyone who says they did certain things such as resetting settings, resetting phone, turning certain features on and off - are you trying it with incoming calls?  I've found that the sensor problem only happens with incoming and not outgoing calls.

  • iWright75 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 10:49 AM (in response to Markbp)

    Just adding my 2 cents to this issue.

    iPhone 5S / iOS7.02

     

    Also having issues when recieving calls, having my face/cheek/ear push buttons, and its getting very annoying. I have searched and tried all suggestions listed in this post, with no luck.

     

    I do seem to agree with SenorDD in terms of it happening mostly with incoming calls, yet I have notcied it a few times with outgoing as well.

     

    Apple needs to fix this, I believe this product is an iPHONE!!!! and its the phone part that really needs to work. I love iOS 7 but it drive me crazy when they take features that worked fine in previous versions and F with them.

     

    Come On Apple.. This one should have never got past all the Beta Releases, not to mention that the whole (Compass / Level - Gryoscope) issue also needs to be corrected ASAP.. I will never use the level or compass app, but when it starts affecting games, maps, etc that is a major issue..

  • Jkuratomi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:08 AM (in response to TeaMan)

    Not To much, location, international, keyboard, privacy settings. Not big deal, pays the price To solve the issue

  • Jkuratomi Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:10 AM (in response to SenorDD)

    Both incoming and outgoing calls working fine by reseting all settings.

  • chotty1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:11 AM (in response to Jkuratomi)

    Same here. Problem was fixed b resetting all settings.

  • NN2RL Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:13 AM (in response to chotty1)

    NO JOY here, and I have tried every single suggested fix on this thread.  NO JOY.

     

    Come on Apple!

  • slipviper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 9, 2013 11:19 AM (in response to SenorDD)

    I tested this with OUTGOING calls.  I noticed it wasn't working on outgoing calls this morning, and then I turned Siri off, made an outgoing call, it seemed to work, and then turned Siri back on again.

     

    I didn't test with incoming calls.

  • jbarbee Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 10, 2013 3:34 AM (in response to Markbp)

    I have an iPhone 5 with iOS 7.0.2.  I have noticed the proximity sensor issue on a daily basis.  I can confirm that reseting my phone fixes the problem, but only temporarily.  This issue continues to resurface and come back.  Comepletely resetting your phone's settings to try and solve this issue is a joke.

     

    This problem is very obvious it is a software issue in iOS 7.  The iPhone is nothing but a generic hardware platform that is a success or failure based on the software running on it.  iOS 6 was a success.  iOS 7 is starting as a failure.  This is Apple's issue to fix and none of us can do anything about it regardless of how many times we reset our phones.

1 ... 4 5 6 7 8 ... 16 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (8)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.