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my snap chat app has just started to close down when I open it. WHY?

202 Views 2 Replies Latest reply: Oct 9, 2013 2:25 PM by Clyde77 RSS
tomivie Calculating status...
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Oct 7, 2013 1:12 PM

snap chat has just stopped working. the app closes down when i open it. why?

iPhone 4S, iOS 6
  • sterling r Community Specialists Community Specialists (3,240 points)

    Hello tomivie,

     

    Thank you for using Apple Support Communities.

    It sounds like you are having some unexpected behavior from this app you got from the app store.

    I would recommend the troubleshooting in this article named:

    iOS: Troubleshooting apps purchased from the App Store

    http://support.apple.com/kb/TS1702

    1. Update your device software

    Update your device to the latest version of iOS.

    2. Check for app updates

    You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:

    1. Open the App Store and tap Updates. If updates are available, tap Update All.
    2. If  prompted, enter your iTunes Store account information. App Store will then download and install the app updates.

    Note: Some apps may require a Wi-Fi connection to update.

    3. Install another app from the App Store

    If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.

    4. Restart the app

    If the issue affects only a single app, try closing just that app.

    5. Restart your device

    Turn the device off and on.

    6. Reinstall the affected app

    Remove the app from your device and reinstall it:

    1. Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
    2. Tap the "x" in the corner of the app you want to delete.
    3. Tap Delete to remove the app and all of its data from your device.
    4. Press the Home button.
    5. Go to the App Store.
    6. Search for the app and then download it again.

    Note: If it is a paid app, ensure you are using the iTunes account you purchased the app with originally. If it is not, you may be asked to purchase the app again. Learn more about downloading previously purchased items.

    7. If the issue is still unresolved, contact the developer

    If you continue to experience the issue, contact the developer of the app for further assistance:

    1. Find the app in the App Store.
    2. Open the app's page, tap Reviews, and then App Support.

     

    All the very best,

    Sterling

  • Clyde77 Level 4 Level 4 (2,695 points)

    reset all settings

    settings- general- reset - reset all settings

    now reconnect to wifi

    settings - wifi- click network name - enter password - join

    if issue persists backup info and restore via itunes

    Peace, Clyde

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