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Lizcazares98

Q: I can't download an album I preordered

I clicked on the email I got from iTunes to download an album I preordered but when I click on the album it just says purchased. How can I download it to my iPhone 4

iPhone 4, iOS 6.1.3

Posted on Oct 9, 2013 10:14 PM

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Q: I can't download an album I preordered

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  • by gail from maine,

    gail from maine gail from maine Oct 9, 2013 10:20 PM in response to Lizcazares98
    Level 7 (26,134 points)
    iCloud
    Oct 9, 2013 10:20 PM in response to Lizcazares98

    Hi Lizcazares,

     

    Check your Purchased items to see if it already is in iTunes in the Cloud:

     

    Click on your iTunes app

     

    Click on More

     

    Click on Purchased

     

    Click on Music

     

    Click on "Not on This iPhone"

     

    Click on Recent Purchases

     

    See if the Album or the songs on the Album are showing there with a little cloud next to them

     

    If so, click on the individual clouds or on Download All to download it to your phone

     

     

    Cheers,

     

    GB

  • by Jo469,

    Jo469 Jo469 Oct 11, 2013 2:52 AM in response to gail from maine
    Level 1 (0 points)
    Oct 11, 2013 2:52 AM in response to gail from maine

    HI

    I Bought a pre ordered album which is now ready to download onto my iPhone 4S. I keep getting a "download error" coming up. I have recently carried the io7 upgrade and never had a problem previously.

    Please help.

  • by gail from maine,

    gail from maine gail from maine Oct 11, 2013 7:27 PM in response to Jo469
    Level 7 (26,134 points)
    iCloud
    Oct 11, 2013 7:27 PM in response to Jo469

    Hi Jo,

     

    Make sure that in Settings>Safari, under the Security & Privacy section that Block Cookies is not set to "Always". If it is, change it to either of the other two options.

     

    Also make sure your Restrictions are not turned on.

     

    You can try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears (up to 30 seconds)

     

    Also, close all open apps: Double click on the Home key and swipe up on the thumbnails that appear above each of the icons to close the app

     

    Once you have done these things, try the download again

     

    If it still won't complete, then hook the device up to iTunes on the computer you sync with and download it from there

     

    Cheers,

     

    GB