1 6 7 8 9 10 Previous Next 582 Replies Latest reply: Jul 9, 2014 4:51 PM by megeres Go to original post Branched to a new discussion.
  • 105. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    vinpat - I'm in the same boat, went to O2 they said it's software, Apple say it's hardware and you're out of warranty!

     

    there's been a few people on saying it's basically a conflict or compatibility problem between the new OS and 4s phones that they weren't aware of!

     

    have a look at iOS 7 wifi greyout problem

     

    so in my simple logic it's a hardware problem brought on by the software update

     

    for me that's Apple's responsibility as they caused it by the update?

  • 106. Re: Wifi greyed out on iphone 4s with ios 7
    vinpat Level 1 Level 1 (0 points)

    Under EU wide consumer protection laws all items are covered for by 2 years warranty. It even states this on the Apple website http://www.apple.com/uk/legal/statutory-warranty/ .

     

    However, here it states you must get redress from where you purchased the phone if over 1 year old (in your case O2). I've been passed from my service provider (Vodafone) and back to Apple numerous times with no-one willing to take responsibility!

     

    It's a good wheeze these companies have going! Blame each other and the consumer is stuck in the middle!

  • 107. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    it's the old hardware/software get out clause!

     

    I've looked at the warranty link you attached; I'm not a legal expert but I think maybe the 2 year minimum and 6 years stated for the UK relate to the period in which you can make a claim; I don't hink it's a warranty period as such, you jus have 6 years in which you can bring a claim and go legal, which they know isn't worth doing!

     

    since it would appear now that the ios7 update has caused a hardware issue, can the hardware issue be repaired; I've read a post saying that someone fixed it for little money but had to do a bit of surgery?

     

    surely someone can fix? OR is the phone done in and downgraded to a bog standard phone?

     

    I wonder how many users of 4s phones are actually affected??

  • 108. Re: Wifi greyed out on iphone 4s with ios 7
    compaq19720 Level 1 Level 1 (0 points)

    Hi what it looks like two me and yes my iPhone 4S wifi went gray after the ios7 update I did the hairdryer trick yes it did work but not for long so I heat the wifi chip up with a soldering ion until I felt it move not my wifi not gone of stall it looks two me when u up date your phone it takes that long the wifi chip is getting hot so move it the same happen when sum did the ios6 update iPhone got really hot inside if left on for a wile and that's what ios7 did

  • 109. Re: Wifi greyed out on iphone 4s with ios 7
    Becky Morton Level 1 Level 1 (0 points)

    Ok Someone needs to take responsibility for this fiasco! This is clearly not just the odd case of phone failure there are a lot of us with the same issue. So can I make a suggestion? What if we all cancell the payments to our phone service prodiver - Vodaphone, O2, Orange etc in the Uk and refuse to pay until it's sorted? Sure the product is not fit for purpose under UK law, why pay for a contact with data if we can't use it?

     

    <Edited By Host>

  • 110. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    I agree with you, but I need my phone for business and not sure whether all us frustrated 4s users will make a big difference to the service providers!

     

    I can't believe that this hasn't hit the media though?

     

    I've been on to O2 anyway; they say it's a software issue; I said no it's definately hardware, it's a defect in the phone; he said, yes, caused by the software update, so it's a software issue!!

     

    So I called Apple; they say you're out of warranty; I said yes I know but your software update caused the fault; he says, sorry but we can't do anything apar from booking an appointment at the Apple store and pay £150 service charge and they will repair it, or replace it.

     

    now, I don't want to do that and then find there's a £30 common easy fix, then Apple will have had me for another £120 which will be very hard to swallow!!

  • 111. Re: Wifi greyed out on iphone 4s with ios 7
    Bin Kroon Level 1 Level 1 (0 points)

    Well, my comments were clearly removed by Apple.

    Very unfortunate, since we as customers with broken Apple phones have been trying to get Apple to help on in this matter and so for no response except the filtering of my messages.

     

    Apple; please address the problem instead of shooting the messager....

  • 112. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    I too have had comments removed!

     

    likeyou say it's unfortunate, we as Apple's customers and users are seeking some form of solution

     

    I'm sure that the vast majority of people would agree that it's morally wrong what's happened and that Apple should take responsibility!

  • 113. Re: Wifi greyed out on iphone 4s with ios 7
    Jowshuf Level 1 Level 1 (0 points)

    Let's be 100% honest here. Did your comment say anything bad/wrong? What comments were removed? I didn't know they were doing that.... If you let them remove comments then people won't know.... And if people don't know then Apple has won. Do you want that?

  • 114. Re: Wifi greyed out on iphone 4s with ios 7
    Galexa07 Level 1 Level 1 (0 points)

    UPDATE: after five days I did the hair dryer trick, it is still working perfectly...

  • 115. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    Jowshuf; yeah, I had a fw posts removed and they also removed a few posts from others, one of which contacined a link to a site which was created to collect names and details of affected users so that the extent of the problem could be appreciated; the other was a link to a youtube video which I haven't had chance to watch as yet but I feel he was suggesting that all victims get together!

     

    nothing siad was bad, rude, offensive etc. just things that Apple don't want to be happening!

  • 116. Re: Wifi greyed out on iphone 4s with ios 7
    Tedimpro Level 1 Level 1 (0 points)

    hi, just to add that i am having same problem. i mean i am using iphone 4s and after installation of update 7.0.2 my phone worked fine for few days and then its wi-fi button greyed out. i used the freezer technique but it didn't worked for me. actually i could turn on/off it fow few minutes but it never sensed any network and kept searching. soon i will try the hair-dryer method. has someone noticed that apple has removed the 7.0.2 update from its website. i think they are going to do something better for this problem. fingers crossed!

  • 117. Re: Wifi greyed out on iphone 4s with ios 7
    sara589 Level 1 Level 1 (0 points)

    please apple address the problem, we trust you this is why we buy your expensive phone... so disappointed

  • 118. Re: Wifi greyed out on iphone 4s with ios 7
    Green01951 Level 1 Level 1 (0 points)

    An event like this would normally be called an epidemic product fail requireing immediate recall/fix in an ethicl company.

    I have tried Apple support chat, it foze, no response.

    I tried Apple support call back, it wont accept my valid phone number.

    I tried one suggestion of resetting network settings, no good.

    I tried reinstall of ios 7 as suggested, no good.

    I would also like see Apple, solve this issue and proved support ASAP so I can use my iphone again which is now baically just an expensive paper weight.

  • 119. Re: Wifi greyed out on iphone 4s with ios 7
    Boardhedz Level 1 Level 1 (5 points)

    everytime that someone posts a link to the site where you can make comments and sign the "Apple" Mods remove the post; I know they give the excuse about surveys or something but let's face it they don't want us getting together and appreciating the number of user that are affected by this!

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