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Reset apple ID emails received but not requested

19389 Views 28 Replies Latest reply: Feb 11, 2014 8:35 PM by Ankitaustralia RSS
  • Netherscourge Calculating status...
    Currently Being Moderated
    Jul 22, 2013 7:19 PM (in response to TJBUSMC1973)

    Wasn't there an attempt a few months ago by some hackers to compromise accounts through some sort of Password Reset glitch?


    Which sorta forced the whle secondary authorization stuff into effect in the first place?



    I think this was it.... d-hack/

  • Xian Rinpoche Level 1 Level 1 (140 points)

    True. I was thinking it was just an request, but you've raised a good point about them possibly having the password itself.

  • Xian Rinpoche Level 1 Level 1 (140 points)

    Not necessarily. The e-mail could be a simple attempt to get a password through Both avenues send the same e-mail.

  • Xian Rinpoche Level 1 Level 1 (140 points)
    Currently Being Moderated
    Jul 22, 2013 9:44 PM (in response to TJBUSMC1973)

    E-mail from Apple:


    Last Thursday, an intruder attempted to secure personal information of our registered developers from our developer website. Sensitive personal information was encrypted and cannot be accessed, however, we have not been able to rule out the possibility that some developers’ names, mailing addresses, and/or email addresses may have been accessed. In the spirit of transparency, we want to inform you of the issue. We took the site down immediately on Thursday and have been working around the clock since then.

    In order to prevent a security threat like this from happening again, we’re completely overhauling our developer systems, updating our server software, and rebuilding our entire database. We apologize for the significant inconvenience that our downtime has caused you and we expect to have the developer website up again soon.

  • Nikki2U Calculating status...
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    Jul 25, 2013 12:02 PM (in response to katiedamen)

    Same here. 3 requests since last night to my secondary email, an email addy I'm not even sure Apple has access to. Very strange. Please look into this Apple peeps ASAP!!

  • Xian Rinpoche Level 1 Level 1 (140 points)
    Currently Being Moderated
    Jul 25, 2013 7:54 PM (in response to Nikki2U)

    Apple has the secondary address because you gave it to them as part of a recovery setup at some point.

  • FDB148 Calculating status...

    I kept receiving the emails with the link to reset my apple I'd password even though I had never requested to, so I ignored them and deleted them. However, I received the same email and directly after I was sent another email confirming my password had been reset even though I hadn't even opened the first. When I tried my password it no longer worked on any of my devices, so it had been changed by someone.


    I reset my password immediately through the apple site (and not the email) and changed my email account password.

  • TJBUSMC1973 Level 5 Level 5 (4,660 points)
    Currently Being Moderated
    Aug 5, 2013 1:28 PM (in response to FDB148)

    Your password can only be reset in one of two ways.

    At (meaning the person must know your Apple ID and your Apple ID password.

    At (meaning the person requested a recovery email to be sent to the primary email on file for the Apple ID, and then used that email's password to log into the email account.


    It's a good idea to change your passwords every so often, to not use them on public computers, and to have different passwords for your different accounts.


    @Xian: That's different than a group of hackers trying to 'flood' the servers. Netherscourge was jumping to an unsupported conclusion.  This is just normal phishing.  It's easy to foil, and doesn't mean that Apple's Apple ID servers are compromised.

  • Moany Calculating status...
    Currently Being Moderated
    Aug 29, 2013 7:44 PM (in response to katiedamen)

    Thanks everyone. I was disconcerted this morning to find myself in the identical situation (i.e. unsolicited Apple ID password reset email received at my secondary address) but it's somehow comforting to hear I'm not alone..!

  • Auggiepaug Calculating status...
    Currently Being Moderated
    Sep 13, 2013 2:10 PM (in response to katiedamen)

    I've been getting them daily for the past month as well.

    As in someone is actively trying to access my account and is

    rather tenacious about it. What the **** do you do about that?

    My personal info is coming off of the account right away. That's for sure.

  • iteach2001 Calculating status...
    Currently Being Moderated
    Oct 10, 2013 6:03 PM (in response to katiedamen)

    I have received 10 of these emails in the past four days!  Our IT department doesn't seem to be concerned, but I've even changed my password and am still getting them.  Apple, this is concerning if this is a system error on your part, because we don't know when there really is an issue or not.  Please let us know if you are having problems again.  I've had two iTunes accounts for years and never had any issues until now.

  • cazyp Calculating status...
    Currently Being Moderated
    Dec 22, 2013 7:43 AM (in response to katiedamen)

    My account was hacked yesterday and someone in taiwan downloaded an app... I changed my password.


    I have just set up 2 step verification after 6 emails to reset password today - got to wait 3 days now..

  • Ankitaustralia Calculating status...
    Currently Being Moderated
    Feb 11, 2014 8:35 PM (in response to katiedamen)

    Hey there...can any one help me out to verify my apple id.i have verified it but when i get log in into it then they reply me as your id is not verified.plz help me out ya..!!

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