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HT4874: iCloud: Storage upgrades and downgrades

Learn about iCloud: Storage upgrades and downgrades

HT4874 iCloud storage Upgrade Cancellation

880 Views 4 Replies Latest reply: Oct 15, 2013 3:57 PM by AlfromUK RSS
AlfromUK Calculating status...
Currently Being Moderated
Sep 30, 2013 4:46 PM

I need to cancel the iCloud storage Upgrade I in paid for in last 24hrs. Is there an automated means to do so? I have already attempted to used the 'manage iCloud storage' function. I couldn't cancel the current upgrade minutes after doing so and only managed to downgrade after the expiry period next year (which does not really achieve the desired aim)

iCloud storage
  • randers4 Level 9 Level 9 (53,115 points)
    Currently Being Moderated
    Sep 30, 2013 5:32 PM (in response to AlfromUK)

    Try calling the Apple online store in your country to request a refund.  If you're in the U.K. the number is 0800 048 0408.

  • MLB1994 Calculating status...
    Currently Being Moderated
    Oct 10, 2013 7:49 PM (in response to AlfromUK)

    I have exactly the same problem.  Apple made is really easy to purchase the upgrade, but do not make it easy to get the refund.  I received an email indicating that I could have a refund within 15 days by contacting apple.  A link was not provided in the email.  I exhaustively searched for a contact but could not get it.  There was all kinds of runarounds.  I called my local Apple Store and they scheduled a call to come into my phone tomorrow night to get the refund.  It is a $20 refund.  I think they just want people to give up so they get the money.  Will let you know if it works.

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