HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
AlfromUK
Level 1 (0 points)

Q: iCloud storage Upgrade Cancellation

I need to cancel the iCloud storage Upgrade I in paid for in last 24hrs. Is there an automated means to do so? I have already attempted to used the 'manage iCloud storage' function. I couldn't cancel the current upgrade minutes after doing so and only managed to downgrade after the expiry period next year (which does not really achieve the desired aim)

iCloud storage

Posted on Sep 30, 2013 4:46 PM

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AlfromUK

Q: iCloud storage Upgrade Cancellation

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  • by randers4,

    randers4 randers4 Sep 30, 2013 5:32 PM in response to AlfromUK
    Level 9 (62,891 points)
    Sep 30, 2013 5:32 PM in response to AlfromUK

    Try calling the Apple online store in your country to request a refund.  If you're in the U.K. the number is 0800 048 0408.

  • by MLB1994,

    MLB1994 MLB1994 Oct 10, 2013 7:49 PM in response to AlfromUK
    Level 1 (0 points)
    Oct 10, 2013 7:49 PM in response to AlfromUK

    I have exactly the same problem.  Apple made is really easy to purchase the upgrade, but do not make it easy to get the refund.  I received an email indicating that I could have a refund within 15 days by contacting apple.  A link was not provided in the email.  I exhaustively searched for a contact but could not get it.  There was all kinds of runarounds.  I called my local Apple Store and they scheduled a call to come into my phone tomorrow night to get the refund.  It is a $20 refund.  I think they just want people to give up so they get the money.  Will let you know if it works.

  • by AlfromUK,

    AlfromUK AlfromUK Oct 15, 2013 3:55 PM in response to MLB1994
    Level 1 (0 points)
    Oct 15, 2013 3:55 PM in response to MLB1994

    Thanks, MLB1994.

     

    Your feedback is much appreciated.... It would be good to find out the outcome of your efforts and I agree re your thoughts, it seems the plan is for users to give up so that Apple gets easy money!

  • by AlfromUK,

    AlfromUK AlfromUK Oct 15, 2013 3:57 PM in response to randers4
    Level 1 (0 points)
    Oct 15, 2013 3:57 PM in response to randers4

    Thanks, again