I am having the same problem! I pre-ordered Justin Bieber album "Purpose" The day it was released it had said it was purchased, but when I go to my purchased items it says I don't have any of the songs. I have the email that says I purchased the album, but also it tells me I don't have the money to "purchase" them. I had $15.00 on my account and now it says I have no money! PLEASE HELP.