Q: When I use my account I get this message "We could not complete your iTunes Store request. "The iTunes Store is temporarily unavailable. Please try again later." But my wife is able to log in with her account on this computer. How do I resolve this?

I've tried everything that the support mentioned but did not helped

Jerome Colas

Here is how I solved it on my Macs as well as Windows.

Here is for the Mac:

- Quit iTunes

- Go to Safari and open Safari preferences (in the Safari/Preferences menu)

- Navigate to the privacy tab.

- Choose to "Always" block cookies (you can change that back once the issue is solved)

- Click "Details" below "Remove All Website Data"

- Type apple.com in the search field

- Select apple.com and click the remove button

- Check that the apple.com line does not re-appear (it shouldn't, but if it ever does, quit and relaunch Safari and start over)

- Quit Safari

- Launch iTunes

- Connect to your iTunes account

- Smile :-)

Here is for Windows 7 (must be similar for other Windows versions):

- Quit iTunes (and Safari if you have it)

- Openan Explorer window ("My Computer" for example)

- Well hidden in the upper bar under "Organize" choose "Folder and search options"

- In the "view" tab, make sure that "Show hidden files, folders and drives" is checked and click OK

- Navigate to C:\Users\YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies  or YourUserName\AppData\Roaming\Apple Computer\iTunes\Cookies if that is easier

- Delete everything in that folder

- (I am not sure this is necessary) you might want to also trash items in the YourUserName\AppData\Roaming\Apple Computer\Cookies folder

- Launch iTunes

- Connect to your iTunes account

- Smile :-)

Please tell me if that works for Mac and PC (I tried other things before those instructions so an extra step might have been involved)

Jérôme.

Just picked up my new MBP Retina and had the same issue RatVhad when trying to log into the iTunes store with my Apple ID (other Apple ID's worked just fine).  After performing the steps laided out by kisdagatt I was able to finally log into the iTunes store with my own Apple ID.  However, in order to turn on itunes match or access my account information from within iTunes I had to go back into Safari and switch it off 'Always block cookies.'  Cheers and thanks for your help kisdadatt!

You bloody legend! Now hopefully my iphone will restore :/ Thanks for the tip mate.

Nope, still not restoring my Iphone...yay -.-

awesome! your advice worked.  thanks a lot!  :-)