HT202649: If you can't sign in with two-step verification using your Apple ID

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mlgarcia619

Q: cannot remember answer to security questions and already reseted password

Why am i being asked for security questions to make itunes purchase?

iPhone 5, iOS 7.0.2

Posted on Oct 11, 2013 11:05 AM

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Q: cannot remember answer to security questions and already reseted password

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  • by Clyde77,

    Clyde77 Clyde77 Oct 11, 2013 11:08 AM in response to mlgarcia619
    Level 4 (2,765 points)
    Oct 11, 2013 11:08 AM in response to mlgarcia619

    you have to call apple.  at 1-800-694-7466  and ask for account security. they will need you to create a pin via appleid.apple.com and one other piece of info.  you may want to add a credit card to itunes before calling they can use that to reset the questions.

    Peace, Clyde