HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Exolver

Q: I need help my screen is transparent and on the bottom is a grey line and i cant unlock my ipod because its in the way

I

iPod touch, iOS 6.1.3

Posted on Oct 12, 2013 2:22 AM

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Q: I need help my screen is transparent and on the bottom is a grey line and i cant unlock my ipod because its in the way

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  • by lllaass,

    lllaass lllaass Oct 12, 2013 3:13 AM in response to Exolver
    Level 10 (188,903 points)
    Desktops
    Oct 12, 2013 3:13 AM in response to Exolver

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Restore from backup. See:                                 

    iOS: How to back up                                                                

    - Restore to factory settings/new iOS device.             

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar