I have a similar problem. I am on O2 running iOS 7 and I can no longer check my balance using *#10# and it does not show my balance after I make a phone call or send a text. I have been to the Apple store to see if it was a hardware problem. They insisted it wasn't and tried SIM in another phone. It didn't work either. They suggested getting a new SIM card so I went to the O2 store to get another one and after switching the problem still persists. It IS an iOS 7 compatibility issue with O2.
I'm on tesco mobile payg (o2 network) and am having same problem. Can't use the *#10#
to get my balance. This is on the new iphone 5s. Tried putting my sim in my old iphone 4 (on ios7) and it worked fine. Spoke to apple store and they agreed to exchange my phone - but new phone had same problem. Tesco mobile sent me a new sim but same problem. Have asked tesco to investigate but no reply yet. This must be an incompatibility between the o2 network and the new iphone 5s I assume.
It's not just the 5s though. I use the 5s myself but when I went to Apple, they tried my SIM on an iPhone 5c and the same thing happened with it. It's a software problem that should be easily fixed by Apple seen as it worked fine in iOS 6. It's really up to them to fix it in a new seed of iOS 7 but there's no gaurentee that they will.
I have the same issue. I have an iPhone 5 and just took delivery of an iPhone 5s. Both are unlocked and direct from Apple. I use a PAYG nano sim from Tesco Mobile (O2) and neither show the balance after texts, calls or by using the show balance tag (*#10#). If I use *#10# I get a translucent grey screen with the working, swirling symbol and then the overlay quits back to the underlying screen without stating the balance.
The iPhone 5 worked fine on iOS 6.x but on updating to iOS7 via iTunes (restore mode as I had battery issues on a device based update) I got a carrier settings update shortly after installing iOS7.
When I received the iPhone 5s I moved the sims across, connected to iTunes, restored settings from my old iPhone 5 and then got an immediate iOS7.0.2 update and a carrier settings update.
I'm not sure if the carrier settings changes have done this?
I note that the Giff Gaff forums (also O2) are full of this too. I think it must be an O2 issue.
I called Tesco Mobile and got the handset guys. They didn't know what I was on about or the *#10# code. Amazing! They said its probably been blocked as old and irrelevant! They said to text 'Balance' to 2112 - not helpful as this only gives you the bundle status and free credit status. Or install the tesco mobile app - not helpful as it is only for pay monthly customers! So those guys were useless.
I have now raised an online ticket with Tesco Mobile, hopefully I will get more sense out of that lot! 48 hours response time though.
The only way to check the balance currently is to login to your PAYG account.
Ok. I have an update.
Tesco got back to me and basically said call them.
However, I have made some progress on my own. I reset my iPhone 5 and gave this to my wife and I cut down her sim to nano size. Her carrier settings are the same but she can check her balance on iOS7 and on the 5 now. If I put my sim back into the 5 I can also check my balance. So the 5 with iOS7 is functional on *#10#.
The iPhone 5s is another issue. Neither my nano sim or my wife's cut down sim works on the 5s. I reset the carrier settings and now I get "Error performing request Unknown Error" with a red "Dismiss" button. So at least I get some response now!
So for me it is a 5s problem only now. Possibilities:
1. O2/Tesco/Giff Gaff - have an issue with the 5s/5c and showing balance function
2. It is an Apple issue on 5s/5c.
3. Combination of both
Not much help. But some progress.
Hi. I have a further update!
I called Tesco they had me call the handset techs but they couldn't help and thought it was a billing/account/notification issue so I was transfered. I then spoke to a helpful tech support person who reset the notifications (which they do centrally) and restarted the phone. No effect. The on chatting she implied that O2 was probably still checking out the 7.02 update and the compatibilities of the update. She pointed out that the carriers are often behind the Apple curve as Apple calls the shots on updates, whereas the carriers directly influence the rate of Android and Windows Phone releases. She said they could provide no more help and that I should contact Apple in case it was a known issue at their end.
So I have two live chats today with Apple USA. Awesome support. Very nice experience but no solution. They agreed with my diagnosis that the issue was either carrier settings or Apple software. We ran a suite of diagnostics and they thought it seemed the "show balance" screen was crashing or causing error. They had be restore a vanilla 7.02, which I did. I then blasted through setup avoiding restoring backup. I only added in wifi and the icloud account for running diagnostics. I did this twice, first eschewing the Tesco carrier update, no effect. The second time I accepted the carrier update, no effect.
I have just restore for the third time and re-established my data from the backup. No effect.
Had another live chat with the States as UK support is shut. They said I have done everything possible and that they was to escalate to the software engineers. However, I need to call in for that. I have pdfs of all the records and the support IDs. But to be honest the phone works in all other ways and I don't want to RMA it. I am convinced more that ever that the issue is a carrier setting issue. The settings, sim, apps and data are identical but work on an iPhone 5 and not an iPhone 5s. I just think O2 and its partners need to tweak the carrier settings or notifications somehow for the 5s. As a result I'm tempted to hold out for future updates.
Any thoughts or solutions out there?
I had an appt at the genius bar at apple store today and went through all the problems as mentioned above. The apple 'genius' tried numerous things (all of which I had tried before) before declaring himself stumped. He thought it was a carrier problem with O2 rather than an apple problem but I insisted that the matter should be escalated up the lines at apple and he promised to do that. Still had no reply from my latest complaint to tesco mobile, even though they promise a reply 'within 48 hrs', now 5 days and counting.
Not optimistic that this matter is being taken seriously either by apple or tesco mobile. Being synical in my advancing age it wouldn't surprise me if this is just their way of trying to persuade us PAYG types to upgrade to their monthly contracts !
I have given up chasing a solution at the moment. I'm sure its probably carrier related.
Also I note that the 5s is not PAYG yet on O2 or its associates. Perhaps the carrier will sort it out when they sell it PAYG.
I doubt you will get a tesco mobile response, mine said "call us".
On my last tech call to the carrier they were shocked that I was not pay monthly. So your cynical view may prove right too!
Apple did offer engineer discussions but I have to call in working hours, which is hard for me to do.
Finally got a reply from tesco mobile as follows:
"Thank you for contacting Tesco Mobile Customer Service.
The iPhone 5s is currently unavailable on Pay as you Go, therefore we have yet to adjust all our settings to ensure that they are compatible with this particular handset.
As the handset is not available directly from us we cannot guarentee that all the services will work.
We will be working towards launching the iPhone 5s on our Pay as you Go platform, when we do this we will ensure that all services work on the handset before launch, unfortunately we have no timescales for this.
I'm sorry for any inconvenience caused to you and appreciate your concern in this regard. "
Hopefully once they (and presumably O2) release the 5s on PAYG we may see some resolution on this issue.