Skip navigation

TS4546: Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

Learn about Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

TS4546 I cannot get to the setup menu on the Apple TV.  All I see is the iTunes symbol on the tv

270 Views 1 Reply Latest reply: Oct 12, 2013 10:31 AM by Winston Churchill RSS
DJE9605 Calculating status...
Currently Being Moderated
Oct 12, 2013 10:01 AM

Has anyone had this issue and how do you resolve it?

AppleTV 2
  • Winston Churchill Level 10 Level 10 (81,830 points)

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.