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Panic report

3881 Views 19 Replies Latest reply: Dec 19, 2013 4:22 PM by selega RSS Branched to a new discussion.
  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Oct 12, 2013 10:48 AM (in response to selega)

    selega-

     

    If yours is a 15" MacBook Pro 6,2, there is a recall program in place for it.  It is described in this article:

     

    TS4088- http://support.apple.com/kb/TS4088MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

     

    PRINT out a copy of the article as a hedge against "we never heard of this." and take it to your appointment at the genius bar. Do not leave until they have run the special VST test that ends in a remarkable PASSED or FAILED screen. [The typical "overnight bake" will not find this problem].

     

    N.B.> Even if the problem is detected, the time for free replacement may have already passed.

     

    If they refuse to accept it for free repair under the program, the store manager may have additional latitude to help you. You MUST be polite and professional at all times. Apple wants you to be a happy customer. Folks who shout and threaten to sue everyone will never be a happy customer, so all they get is to be shown the door.

     

    If the time has expired and you are not willing to pay for the repair yourself, downgrading Mac OS X will make the problem far less likely to occur.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • selega Calculating status...
    Currently Being Moderated
    Oct 12, 2013 11:25 AM (in response to selega)

    I have

    MacBookPro6,2 (2011)

    15'

  • Grant Bennet-Alder Level 8 Level 8 (48,110 points)
    Currently Being Moderated
    Oct 12, 2013 11:44 AM (in response to selega)

    1) Read the TS4088 article carefully. PRINT a copy of the article and take it with you.

     

    2) Make an appointment at the Genius Bar at your nearest Apple Store. Your visit for an evaluation if FREE, in warranty or out of warranty.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • selega Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2013 12:13 PM (in response to Grant Bennet-Alder)

    Thank you!!!

  • selega Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2013 4:22 PM (in response to selega)

    about 5 days ago I brought my macbook with paper about black screen.

    I got my macbook from repair center. They changed main board. I hadn't garanty and it was free, because it is problem of apple.

    I waited it about 5 days.

     

    thank you!

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