1 Reply Latest reply: Oct 15, 2013 9:32 AM by pedro d
318tjamieray Level 1 Level 1 (0 points)

Installed ios7 and my front camera doesn't work. Won't work for facetime, videos, photos. Back camera freezes or goes black. Never had a problem before. Been an iphone customer since 1st generation iphone. Help. I have a 5.

 

I've never had a problem before the install. Very disappointing when you opt to use your phone to record special moments and it doesn't work. I left my slr camera and recorder at home bc I thought my iphone was better. I could not record my husband drag racing. HHEELLPP PPLEEAASSEE!


iPhone 5, iOS 7.0.2
  • 1.
    pedro d Community Specialists Community Specialists (1,805 points)

    Hello there, 318tjamieray.

     

    The following Knowledge Base article provides some great troubleshooting steps to troubleshoot your issue:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Particularly:

    Camera isn't functioning

    1. If the screen shows a closed lens or black image, force quit the Camera app.
    2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    4. Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
    5. Try turning iPhone off and then back on.
    6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    7. Try to remain steady while focusing:
      • Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
      • Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
    8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.