1 2 Previous Next 15 Replies Latest reply: Apr 7, 2014 2:39 AM by gauravojha
gauravojha Level 1 Level 1 (0 points)

How do I resolve the blue screen error while using iWork on my iPhone 5s? When I use Pages, for example, and press home button to switch app, my iPhone restarts after a blue screen. I even returned it & took a new one, but no luck. The bug is in iWork suite for iOS 7, I think, and not in the hardware. I'm a heavy Pages user and this bug is hindering my work (besides scaring me to death).

 

The bug was on all the versions of iOS 7.


iPhone 5s, iOS 7.0.2
  • 1. Re: Blue screen of death iPhone 5s
    Gurinders Level 1 Level 1 (0 points)

    Turn pages, numbers and keynote off from iCloud's documents and data. It should work for you as it worked on mine.

    Thanks

  • 2. Re: Blue screen of death iPhone 5s
    gauravojha Level 1 Level 1 (0 points)

    But that's the whole point. I work on my iPad and continue on iPhone when I can't access the iPad. Turning iCloud off won't let me do that.

     

    Thanks for the heads up though!

  • 3. Re: Blue screen of death iPhone 5s
    Data Wrangler Level 1 Level 1 (10 points)

    Try exiting back to documents before hitting the home button

  • 4. Re: Blue screen of death iPhone 5s
    dlykken Level 1 Level 1 (0 points)

    I am having the same issue.  I tried the "turn off pages access to icloud"  but that did not solve the issue, and I am still getting the blue screen of death with Pages on the iPhone.  Pages runs fine on my iPad.

  • 5. Re: Blue screen of death iPhone 5s
    gauravojha Level 1 Level 1 (0 points)

    Thanks man. It is a good workaround to the problem. At least I can work with my documents now. I hope Apple fixes this soon.

  • 6. Re: Blue screen of death iPhone 5s
    Data Wrangler Level 1 Level 1 (10 points)

    Double click to switch apps also appears to work ...

  • 7. Re: Blue screen of death iPhone 5s
    Heruwala Level 1 Level 1 (0 points)

    I have seen this BSOD today first time while reading a post in Facebook. Immediately my iPhone 5s restarted.

  • 8. Re: Blue screen of death iPhone 5s
    Thomas C Hansen Level 1 Level 1 (25 points)

    Thank you for your question, as the workaround to it helps indeed, not only in iWorks but also in other iCloud document viewing and editing apps (see below). I shall post the following nevertheless to help Apple's guys to solve this "64bits-backboardd-iCloud" problem ...

     

    Probably all inked to 64 bits ... and to the clipboard ... My first clipboard entry when I started with my 5S is always coming back somehow into the clipboard after a few minutes, annoying ... and I suspect a link ...

     

    If you look into the diagnosis section in the information section in the general section of the preferences, you will find laboriously that most kernel panics causing a reset were provoqued by a daemon named "backboardd", apart from one exception I found so far, the application "DataMan Enterprise" which caused crashes without "help" from "backboardd" when active or in the background, of course, I dumped that application, sorry for the developers of otherwise reliable applications.

     

    The other applications, leading systematically, in certain constellations, to crashes, mostly after having been sent to background, were "Pages" (after speaking a text passage), "GoodReader" and "PDF Expert" (when reading a 1000 pages document off the iCloud). All these resets were logged as due to "backboardd" causing a kernel panic.

  • 9. Re: Blue screen of death iPhone 5s
    Positron.artist Level 1 Level 1 (10 points)

    Playing Real Racing 3, I got the blue screen of death while purchasing "free" gold (watch a 2 minute video, receive a gold coin). After watching the video, I exited back to Real Racing 3 and the blue screen came up. Then the 5S rebooted. Hopefully there will be an update that solves the issue.

  • 10. Re: Blue screen of death iPhone 5s
    Data Wrangler Level 1 Level 1 (10 points)

    Thomas C Hansen.

     

    Can you clarify what you mean by

     

    "If you look into the diagnosis section in the information section in the general section of the preferences, you will find laboriously that most kernel panics causing a reset were provoqued by a daemon named "backboardd""

     

    Which preferences section? Which diagnosis section?

  • 11. Re: Blue screen of death iPhone 5s
    Thomas C Hansen Level 1 Level 1 (25 points)

    You have to dive deeply into the preferences (or settings) app to find this section :

    Preferences - General - Info - Diagnosis

    Maybe the wording is different slightly as I run the German version ...

  • 12. Re: Blue screen of death iPhone 5s
    Al_Habib Level 1 Level 1 (0 points)

    I have just experienced the same problem while browsing facebook. Screen turned blue, than the phone rebooted. After reboot the phone turned blue again and rebootted for the second time. I restarted the phone, screen turned blue and now works. Have not tried opening apps but i received some phone calls. Wondering if you fixed the problem at your end and how you did it. I'm running ios 7.1

  • 13. Re: Blue screen of death iPhone 5s
    nina beverly belen Level 1 Level 1 (0 points)

    DFU mode will fix this. Connect your iphone to the computer, while connected press and hold down the home button and on/off switch until you see the itunes logo on the iphone's screen. Then on the computer, hit restore and set it up AS NEW. This will erase all of the information on the iphone so before you do so, back up some photos individually instead of back up through itunes/icloud.

  • 14. Re: Blue screen of death iPhone 5s
    Ahmed_Faragallah Level 1 Level 1 (0 points)

    I am facing the some issue with my iphone 5s that i bought from 4 weeks, i keeping getting the blue screen and it keeps rebooting until i stop it by closing the phone.

    I tried to hard reset it and it didn't work then i tried to restore the phone as new from itunes but it stops in the middle and gives me the blue screen on the iphone and then it reboots again and i get a message on the itunes that says something about not being able to restore iphone due to error 14.

    I really don't know what to do so can anyone help me please.

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