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"Other" data (iPhone) - How do I remove this junk?

1189389 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • iammeegs Calculating status...

    I have been struggling with the massive gigs of "other" stuff on my iphone4 ever since I updated to iOS7.. I thought it was ALL related to that new operating system but today I figured something out regarding iMatch on my iphone that cleared everything up.  Every song that I downloaded from iCloud directly onto my phone using iMatch was saved in OTHER not in music. 


    I noticed that when I tried to disable iMatch and then sync music from my computer it wouldn't update no matter how many times I turned iMatch on and off, auto-sync, manual update, complete restore from backup... Came quite close to dumping the whole set up right off the balcony a few times.  The music that was on my iPhone would not change, regardless of how many times I synced.  So I manually deleted EVERY single song from the phone, turned it off and back on, and then started another sync from the computer.  The "Other" gigs were magically restored to their less than 1GB status, and my music started syncing from itunes to the phone with no more problems.


    So my problems actually probably didn't start with the update to iOS7, but when I decided to start using iMatch and downloading songs directly from iCloud onto my phone... I think I will go back to the old fashioned way of hooking it up to the computer until Apple works out a few bugs

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 5, 2013 11:42 AM (in response to iammeegs)

    Hi iammeegs!


    That is a very interesting post.  Thank you for that.


    I may be misinterpreting exactly what you did, but because I am a big fan of the value of iTunes Match (despite its documented problems in certain areas) I wanted to mention something just in case it applies to your situation.


    There are two ways to listen to your music on an iDevice using iTunes Match.


    1.  You can download the song from the cloud and have it reside in your iDevice permanently in the area of memory storage classified as "Music." (Surprise! Surprise!) You do this by tapping the little cloud icon next to the song and let the iDevice download the song (takes a couple seconds).  This method does not affect your amount of "other."  But, it does consume memory.


    2.  You can just tap on the song and it will play via streaming.  Now, this streaming process is interesting.  When you stream the song via this method, it DOES download the song into an area of temporary storage on your iDevice...a sort of "streaming cache."  The song will be temporarily stored there in case you want to play it again in the near future.  This is actually not a bad idea as it will allow the song to play again right away and you will not need an internet connection.  Perhaps most importantly, not having to stream the song again means you are not consuming any of your precious data allowance (assuming you are doing this via your cellular connection.)  You will note that the song has been streamed into cache and not been downloaded into permanent "Music" memory as the little cloud icon will still remain.


    Theoretically, once your iDevice realizes it needs more memory it will remove these songs from that streaming cache to free up space.  But, in the meantime your "other" can balloon in size because the music stored in this streaming cache is classified as "other" data!!!  I am not sure how close practical application comes to this theoretical idea for iTunes Match.  I think sometimes it fails to free up memory as it should.


    Again, I don't know if this applies to you or not, but for those using iTunes Match it is something of which to be aware.


    My strategy for using iTunes Match is the following...I have a HUGE music library.  It is ALL listed on my iPhone, but almost all of it is stored in the cloud via iTunes Match.  So, it is accessible but not consuming any of my precious iDevice memory.  If I want to listen to a song and there is even a remote possibility I might want to listen to it again, I tap the cloud icon and download it onto my iPhone where it is put into "Music" storage.  I only stream (#2 above) when I am sure listening to that song is a "one and done" affair.


    Over time this has accomplished something nice...IMO.  Out of the thousands of songs I own, I have downloaded onto my iPhone just the ones to which I actually listen-relatively few.  The rest are there in case my musical tastes change, but they are taking up no memory.  I also do not explode my "other" data this way.


    Again, just my opinion, but I think iTunes Match is one of the really great and innovative ideas Apple has come out with in the past couple years.  It is even more delicious now because if you subscribe to iTunes Match you can use iTunes Radio ad free.


    OK, that is the long of it.  As the members of this forum now know, I am really never into the short of things.



    Have a Great Weekend, Mr. Luigi




    iPhone 5s, iOS 7.0.2
  • Striker Level 1 Level 1 (15 points)

    I am still having problems getting rid of the (erroneously) hidden "saved" iMessages.  Have you found an easier way that using iBackupBot?  Any other suggestions for those of us who don't want to use that software?


  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 6, 2013 11:20 AM (in response to Striker)

    Hi Striker,


    Restricting my comment to just the issue of removing those hidden, "saved" iMessages, the answer is, sadly, no.


    I don't know of any other way, short of "Restoring as New", of getting at, and removing, those hidden iMessages and their attachments other than 3rd party software that allow you to access the iPhone's file system at a much deeper level than iTunes.


    If you have ever gone into your Mac's file system and looked at the stored backup of your mobile device, it is displayed in an incredibly cryptic way. I am pretty sure Apple wants it that way to prevent anyone from rooting around the contents of a backup and accidentally removing something of value.  Too bad they do that for many of us as it forces our hand to use these 3rd party applications to "decode" the backup and display its contents in a way you can find things and, in our case, remove them (the orphaned iMessages and attachments).


    The other 3rd party applications mentioned in this massive discussion, such as DiskAid, iFunBox, PhoneClean, don't seem to be as effective as iBackupBot at finding and removing those iMessages of concern.  However, iBackupBot can be no joyride to use either.  That is why I posted fairly detailed instructions a few pages back on how to use it.


    iBackupBot for Mac just received an update at the beginning of this month (October).  I believe it's v.5.0.3.  I haven't run it.  I have v. 5.0.1 installed on my Mac.  Maybe some of the annoying idiosyncrasies of iBackup Bot for Mac, that have been docomented, have been removed in this new version.


    Only b/c this thread is so long, you may have missed this.  My experience with iBackupBot for Mac is that it is NOT permanently free.  You get a free trial version that lasts for a period of time that appears vague.  But, I had downloaded iBackupBot for Mac a couple months ago and it definitely would not work when I needed to use it again recently.  I had to finally purchase it.  Luckily, the conditions of the purchase contract allow you to install it on as many of your home's computers as you want.  If they smell that you are not playing fair and using the individual license for business use I'm pretty sure they'll lay the hammer down.


    So, if you change your mind about using iBackupBot, WAIT till you are ready to actually use it.  You will then get your free trial to see if it is not as "bad" as you think.


    Lastly, PhoneClean has come out with a ramped up version of its free application.  It's called PhoneClean 3 and it is not free.  I believe the intention of this application is to try to offer functionalities, such as removing orphaned iMessages, automatically...via what they refer to as "Deep Clean."  But, PhoneClean 3 is still in beta and my experience with it is that it still needs more work.  I have been in contact with the developers and they understand the problems and say they are working feverously to rectify the problems.  If they are successful, this could be quite a boon for those of us with a serious "other" data problem stemming from lost iMessages who do not want to manually remove them via applications such as iBacupBot.


    Sorry for all the bad news.  I understand "Restoring as New" is a huge hassle and time commitment for many folks with a large number of apps, etc.  But, other than this step, I have not found a deliciously easy way to removed those cursed saved but lost iMessages short of employing 3rd party apps that give you a deeper access to the iPhone's file structure.


    Best regards, Mr. Luigi

    iPhone 5s, iOS 7.0.2
  • pjoecdoi Calculating status...
    Currently Being Moderated
    Oct 7, 2013 11:03 PM (in response to Orros)

    You are the best!! worked perfectly!!

    Thank you x1000

  • fane_j Level 4 Level 4 (3,655 points)

    This is a warning for users of iOS 6 or older.


    (1) Apple has chosen to push the iOS 7 update onto your device (w/o your permission).




    < e-unwanted-ios-7-download/>

    < oldout-devices>


    So, if your device has connected to Wi-Fi in past few weeks, you'll see the "Other" category jump up by cca 2 to 3 GB. That is the downloaded update. You can verify by going to Settings > General > Software Update -- if the update is listed and its status is "Downloaded", then that's where those extra GBs went.


    Unless your device has been jailbroken, there is no way to delete the update and recover the space. AFAICT, none of the methods or apps suggested in this discussion is able to delete it. The only way to recover this space is to update to iOS 7.


    (2) Moreover, and also AFAICT, if your device can run iOS 7, then you cannot use the Restore method of clearing up "Other" space and remain on iOS 6. To restore the device, Apple will force you to upgrade to iOS 7.


    If anyone knows of a way to remove the update from the device (w/o jailbreaking), or how to use Restore w/o upgrading to iOS 7, please do post it. Thanks.

  • wonkasue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 11, 2013 4:23 PM (in response to fane_j)

    Ho-ly CRAP! I have been a holdout since iOS7 came out and I planned on staying with iOS6 for as long as possible. I had NO idea that Apple could do something like this! I am fuming!    I read both articles, went in Settings to check if I have been violated, and, sure enough, the iOS has been downloaded ... certainly WITHOUT permission. I never download the first release of anything. That explains why after I have gone step by step with Mr. Luigi's fabulous instructions I still have 3.5GB of "Other", while my text messages, photos, music, voice memos, and videos are stripped from my phone. This sneak attack has just solidified my decision to graduate to a Galaxy S4 at the soonest phone upgrade availability as possible. SHAME ON APPLE!!!

  • LilyLC Level 4 Level 4 (2,620 points)
    Currently Being Moderated
    Oct 12, 2013 2:13 PM (in response to fane_j)

    Thanks fan_j!


    I missed those articles. Now, I know why my Other jumped back up from 1.2 GB to 3+GB soon after removing old text messages and voicemails. I can stop trying to reduce the size of "other."

  • Mr. Luigi Level 1 Level 1 (5 points)

    Didn't Apple automatically push the update download for iOS 6 too?  Just saying I believe this is now a standard operating procedure.


    I can see why Apple would want to "encourage" folks to update to iOS 7 who otherwise might just forget.  Pushing the download makes this process more likely and easy for those folks.  What I don't get is why not let people delete the download if they don't want it.


    Right now, the only way I know to prevent the automatic download is to stuff your iDevice's memory so there isn't enough space left for Apple to force the download.


    But, that is like robbing Peter to pay Paul.


    Oh, and wonkasue, you are too kind.  You are also "fun" to read when you're mad.  I sure wouldn't ever want to get on your bad side!!!

  • fane_j Level 4 Level 4 (3,655 points)
    Currently Being Moderated
    Oct 14, 2013 6:08 AM (in response to Mr. Luigi)

    Mr. Luigi wrote:


    What I don't get is why not let people delete the download if they don't want it.


    "We think the customer pays us to make choices on their behalf."

    Tim Cook, CEO, Apple Inc, D11, 2013/05/28


    'Nuff sed.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 14, 2013 8:00 AM (in response to fane_j)



    'Nuff sed."



  • asifrhm Calculating status...



    • Download iFunbox
    • connect iphone
    • go to iFunbox classic
    • click on the iphone under connected devices and expand it
    • click on raw file system and expand it
    • open iTunes_control folder
    • open music folder
    • you will find many folders starting with F
    • delete all the folders inside the music folder
    • open itunes check manually manage music and videos
    • sync the iphone
    • disconnect the iphone and reboot
    • sync your music back to iphone
  • KTBaby Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 20, 2013 2:24 PM (in response to asifrhm)

    Yeah asifrhm now try playing your music and let us know how that works for ya.

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 20, 2013 2:42 PM (in response to asifrhm)

    Dear asifrhm,


    Oh No...Spaghetti-O! 

  • asifrhm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 20, 2013 2:44 PM (in response to KTBaby)

    Like how I said,after rebooting your iPhone you need to sync your music back to iPhone because by doing this all your music will be removed from the I suggest you back up your music to iTunes 1st

    And yes it I synced the music back and it's working perfectly:)

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