Deadphish42

Q: clipping sound on new iMac when Logix X is running

I just got the new iMac that was released two weeks ago yesterday.  All I did was set it up with Logic X, Main Stage, and Aperture all from the app store. nothing else was put on it.  I opened up logic just to check it out and see how much faster the performance would be.  I just wanted to give it a quick test and played some apple loops I immideatly noticed it was making a clipping sound randomly.  The meters were not peaking everything was in the green and if you turned down the gain the clipping just got quiteter.  I called apple support thinking it was a hardware issue.  They had me do some trouble shooting like playing the same loops through quicktime and the clipping persisted. they also had me play a youtube video to see if I could hear the clipping. It wasn't as noticible but it was there. Apple decided that it would be a good idea to reformat the computer tomorrow and start over.  Sounded fine to me seeing how I didn't have much installed yet.  I did a little more trouble shooting on my own after I got off the phone with apple. First I made a copy of three apple loops and put them on my desktop then restarted the computer. Then after a fresh restart and nothing running I opened one of the apple loops off the desktop with quicktime player and it sounded great no clipping. Same with You Tube. I then opened Logic Pro X. Did nothing with it but minimize it. I then went back to quick time player and tried to play the loop again. This time the clipping was back. Same with You Tube. 

My conclusion for some reason when logic is running the audio makes a random clipping sound no matter what audio program you play the audio through. (Clipping sound comes out of the internal speakers as well as headphones) 

All of my software is up to date.

 

I am running:

 

27" iMac

3.5GHz Intel Core i7

16 GB 1600 MHz DDR3

 

If anybody has experienced this same problem or has any recomendations they would be greatly appreciated.

I am going to reformat in the morning and try and start again.

I will post my results

 

Thank you,

 

Aaron

iMac (27-inch, Late 2013), OS X Mountain Lion (10.8.5)

Posted on Oct 8, 2013 11:22 PM

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Q: clipping sound on new iMac when Logix X is running

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  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 14, 2013 4:40 PM in response to RobboHuddo
    Level 1 (0 points)
    Oct 14, 2013 4:40 PM in response to RobboHuddo

    Hey RobboHuddo,

     

    Yep sounds like you have the same thing I do for sure.  Please let me know if you get a solution. I can hear it in my headphones if I plug them in too.

    What do you think is causing it? Hardware or Software?

    When I talked to the Senior Technician for Pro Apps at Apple he seemed to think it was hardware.

     

    Hi Pancenter,

     

    If you can turn off Airplay I don't know how. I havent tried yet but I was going to play the sound throught the Airplay to see if I get the same clipping and poping.  I'm pretty sure I will but I'll let you know for sure.

    Also when I had Logic open the only track in the session was a software instrument. So no issues with a live mic.

     

    Once again thank you everybody for all the input and sugestions,

     

    DeadPhish42

  • by Pancenter,

    Pancenter Pancenter Oct 14, 2013 4:58 PM in response to Deadphish42
    Level 6 (9,913 points)
    Audio
    Oct 14, 2013 4:58 PM in response to Deadphish42

    If you have the Mic set as the Input device in Logic, it's in play but you're right that it won't causing feedback.

     

    That's whay I'd be curious to know the result if you set the Mic to 16-bit rather than 24-bit in Audio-MIDI Setup.

     

    Also, if you can disable Airplay it would probably be in the Mac's System Preferences.

  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 14, 2013 5:33 PM in response to Pancenter
    Level 1 (0 points)
    Oct 14, 2013 5:33 PM in response to Pancenter

    Same results when set to 16-bit.

    No way that I could see to shut off Airplay in the system settings.  My 2011 iMac doesn't have a issue with Airplay so I don't see why a 2013 one would. I appreciate the suggestion though.

     

    Screen Shot 2013-10-14 at 5.28.00 PM.png

    Screen Shot 2013-10-14 at 5.28.48 PM.png

     

    Thanks Again!

  • by Pancenter,

    Pancenter Pancenter Oct 14, 2013 5:54 PM in response to Deadphish42
    Level 6 (9,913 points)
    Audio
    Oct 14, 2013 5:54 PM in response to Deadphish42

    Thanks for taking the time and trying the changes, good luck with getting it taken care of, let us know what happens.

  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 14, 2013 6:03 PM in response to Pancenter
    Level 1 (0 points)
    Oct 14, 2013 6:03 PM in response to Pancenter

    I sure will Thank all of you guys for taking your time with all the sugestions!

     

    What do you guys think?

    There's two of us on here having what sounds like the exact problem.

    How previaliant do you think that problem is?

    Just a isolated issue with a few computers or something grander?

    I'm hoping for isolatated because I just want it to work.

     

    Thanks Again!

  • by Pancenter,

    Pancenter Pancenter Oct 14, 2013 6:57 PM in response to Deadphish42
    Level 6 (9,913 points)
    Audio
    Oct 14, 2013 6:57 PM in response to Deadphish42

    Since this is happening on two recent similar machnes it could very well require a firmware update (done via software). That is, if it's not a direct hardware problem, (faulty mainboard...etc)

  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 14, 2013 7:28 PM in response to Pancenter
    Level 1 (0 points)
    Oct 14, 2013 7:28 PM in response to Pancenter

    I hope its just a firmware update but I can't understand why apple would release a computer that cant run it's 4th top grossing App properly. That's why I'm thinking hardware. But I guess time will tell.Screen Shot 2013-10-14 at 7.24.04 PM.png

  • by The Art Of Sound,Helpful

    The Art Of Sound The Art Of Sound Oct 14, 2013 8:45 PM in response to Deadphish42
    Level 6 (12,107 points)
    Oct 14, 2013 8:45 PM in response to Deadphish42

    Deadphish,

     

    I have exactly the same 2013 iMac + specs as yourself (Got it about 2 weeks ago) and no such issues here.... So i don't think it is a general model specific issue... but something regarding either your OS X setup or config.. .or a hardware issue relating to your specific Mac. I cannot think what though.. based on what you have described...and tried so far.

     

    There isn't a means of shutting off Airplay btw... but try powering down all your other Airplay devices such as the Apple TVs you have and the Airport Expresses...and see if that makes any difference. I doubt it but you never know.

  • by The Art Of Sound,Helpful

    The Art Of Sound The Art Of Sound Oct 14, 2013 9:08 PM in response to Pancenter
    Level 6 (12,107 points)
    Oct 14, 2013 9:08 PM in response to Pancenter
    Any (new) news on the USB 2/3 design change?

     

     

    Nothing of note: As has been spoken about before, the main issues with certain hardware not being fully compatible with the changes Apple made to the USB2/3 routines and ports, is down to poor design choices made by the 'cheaper' Devs.... Basically these Devs took shortcuts to save money and didn't follow Apple's hardware design guidelines... and these decisions that have now come back to bite these Dev's customers on the butt.... Mackie in particular were caught out with their devices forcing them to release updated and redesigned interfaces that followed Apple's hardware guidelines correctly (i.e. they gave them a way to be upgraded firmware and driver wise) but in the process they have left many customers who bought the first versions, "left to their own devices" (Pun not intended) with no hope of a fix........... Its also funny how many of the Midi devices that failed under the new routines, all failed because they were all basically copied/stolen from one design... and that one design was created without any reference to the design guidelines isues by Apple... which is why they all failed in the same way!!

     

    If nothing else, many hardware Devs may now have learned the lesson of actually reading and following Apple's guidelines in regards to how to design hardware so it remains fully compatible with any OS X changes in the future.....Certainly the ones attending that 'meeting' had done so.... though based on how many software Devs ignored the "Update your plugins to 64bit now" messages from Apple three years ago.. maybe not.... Time will tell.

     

     

    Sounds like a partial justification + a dash of truth.

     

    Absolutely! That was the consensus of opinion at that meeting....

     

     

    I've been a Logic fan since day one, Apple not so much

     

     

    As you know.. you and I are on much the same page in regards to this......

     

     

    Ten years ago while driving through the southern US (to get a blues experience) I saw many poor young musicians with terrible equipment (and no computers) who were focused on the heart of music, the hardware mattered little, the expression and execution were everthing.

     

     

    I still think my best work was back in the late 70's when the equipment was whatever I could lay my hands on.. (and more often than not.. that equipment was, to use a highly technical term... a load of bollocks...) and the music itself and who I managed to play along with... was what it was all about rather than how I created it.... and if i was using the latest /greatest thing.... to do it with!

  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 14, 2013 9:05 PM in response to The Art Of Sound
    Level 1 (0 points)
    Oct 14, 2013 9:05 PM in response to The Art Of Sound

    Thanks Art of Sound,

     

    Thats good news knowing it is supposed to work.  I went through all of the trouble shooting techniques Apple knew with them and he came to the conclusion that it was some type of hardware issue.  I'm just waiting for them to get back to me.

    I'll try shutting down my Airplay devices tomorrow to say I tried everything but I dont think it will make a difference either.

    I didn't do anything with the OS settings everything was on there default settings and the same with Logic and that was all that was on the computer so I would think that pretty much eliminates the possibility of it being anything else.

     

    I'm sure Apple will make it right. They have always come through in the end for me.

     

    I'm Glad to hear yours is running well did you upgrade from a previos iMac?

     

    Thanks again,

     

    DeadPhish

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Oct 14, 2013 9:10 PM in response to Deadphish42
    Level 6 (12,107 points)
    Oct 14, 2013 9:10 PM in response to Deadphish42

    I'm Glad to hear yours is running well did you upgrade from a previos iMac?

    Well, not upgrade as such.. I just had to buy another one for my studio/work....  (and i got a good deal on the latest model... that was hard to refuse)

     

    So, I still have several other 2010/2011/2012 iMacs and Mac Mini Servers here, all chugging along quite nicely!

  • by Pancenter,

    Pancenter Pancenter Oct 14, 2013 9:47 PM in response to The Art Of Sound
    Level 6 (9,913 points)
    Audio
    Oct 14, 2013 9:47 PM in response to The Art Of Sound

    The Art Of Sound wrote:

     

     

    I still think my best work was back in the late 70's when the equipment was whatever I could lay my hands on.. (and more often than not.. that equipment was, to use a highly technical term... a load of bollocks...) and the music itself and who I managed to play along with... was what it was all about rather than how I created it.... and if i was using the latest /greatest thing.... to do it with!

     

    I understand this only too well. I seem to be reverting in my "later" years, I've taken a gig with a bar band for very little money but it's such a blast.

  • by Pancenter,

    Pancenter Pancenter Oct 14, 2013 9:52 PM in response to Deadphish42
    Level 6 (9,913 points)
    Audio
    Oct 14, 2013 9:52 PM in response to Deadphish42

    Deadphish42 wrote:

     

    I hope its just a firmware update but I can't understand why apple would release a computer that cant run it's 4th top grossing App properly. That's why I'm thinking hardware. But I guess time will tell.

    Well, firmware can change the way hardware interacts... but since Art has a similar machine without problems it's probaby related to the onboard hardware. It happens so rarely I keep thinking it must be related to something else.

  • by RobboHuddo,

    RobboHuddo RobboHuddo Oct 15, 2013 12:33 AM in response to Deadphish42
    Level 1 (0 points)
    Oct 15, 2013 12:33 AM in response to Deadphish42

    So erased and installed again (fresh 10.8.5) and now typing this listening to iTunes with no issues.

     

    I will install Logic X again later and test it out. I did have a bit of success yesterday when i disconected all hard drives, airport, bluetooth and increased the buffer size in Logic. But seems to get worse the longer its open. Stock virtual instruments would clip. Creating a Kontakt instrument seems to push it over the edge and the snap, crackle and pops are really evident. 

     

    I think it may be firmware/software and this link(rumour) about 10.8.6 may address the audio issues on late 2013 iMacs.

     

    http://news.softpedia.com/news/OS-X-10-8-6-Update-Referenced-in-iMac-Late-2013-D ocumentation-386362.shtml

     

    I just may have to sit and wait patiently for a Logic X update or OS X update. Maybe Mavericks will fix but then my plugins or hardware will be broken for a while.

  • by Deadphish42,

    Deadphish42 Deadphish42 Oct 15, 2013 4:59 PM in response to RobboHuddo
    Level 1 (0 points)
    Oct 15, 2013 4:59 PM in response to RobboHuddo

    Hello Everybody on this thread,

     

    Apple got back to me today.  They had me Fed Ex my iMac back for a replacement.  Hopefully everything works as it should with the replacement.  I will update everybody with my results as soon as it comes in.

     

    Thanks again everybody for all of your input,

     

    DeadPhish

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